Customer Service Representative

David Butler

Las Vegas, NV

*************@*****.*** - 702-***-****

I am looking to further my experience to management level.

WORK EXPERIENCE

Salesman

Henderson Nissan - Henderson, NV - July 2013 to April 2014

Responsibilities

Created a one of a kind buying experience for customers looking to purchase a vehicle. Customers were

treated with the utmost care throughout the entire process as their every specification was met with courteous

professionalism and enthusiasm. Often shuffled back and forth per customer request until the absolute correct

vehicle was found.

Accomplishments

Helped to bring a smile to customers faces in showing them that buying a vehicle didn't have to be a hassle. If

my customers left with a smile, my job was done correctly. Other salesman began to emulate my enthusiasm

and courteous demeanor in an attempt to establish more rapport with their customers.

Skills Used

Interpersonal, listening, socializing, persuasiveness, personalization, customer service, and genuinely

trustworthy disposition all served to help me gain more than customers. I gained a lot of friends.

Salesman

Nevada Auto Wholesalers - Las Vegas, NV - July 2010 to June 2013

Responsibilities

Assisted customers looking to establish, or re-establish credit with a vehicle loan through sub prime lenders.

Customers were often apprehensive, believing that we were only after their money. Some customers were

very skeptical, believing that we were just telling them what they wanted to hear. More times than not, was

able to show serious buyers that there was the very real possibility of vehicle ownership on credit, even with

mistakes in their past.

Accomplishments

I helped a lot of people get back on the path to credit forgiveness. Many of whom saw no way to improve their

life situation, and were just seeing what they needed to do to try and get into a vehicle. Many of them keep

in contact with me to this day. This is always one of my goals. It is a very rewarding feeling to have people

tell you just how much you've helped them.

Skills Used

Interpersonal, listening, friendliness, humor, socializing, customer service, persuasiveness, personalization,

and genuinely trustworthy disposition.

Customer Service Representative

Teleperformance U.S.A. - Abilene, TX - May 2009 to June 2010

Responsibilities

Answered calls in a high volume call center as a customer service representative for a cell phone service

provider. Duties included troubleshooting, upselling, instruction, billing, and the occasional escalation. All of

these duties were to be completed in a time sensitive environment with satisfactory results, and/or proper

resolution.

Accomplishments

Learned how to de-escalate irate customers, understood the importance of branding a company, and the value

of product knowledge.

Skills Used

Friendliness, conversation control, problem solving, persuasiveness, personalization, customer care,

computer skills.

Security Officer

Securitas - Las Vegas, NV - August 2005 to September 2006

Responsibilities

Monitored various sites including casinos and hotels as well as banks,medical facilities, etc. per client specific

instructions. I often worked with Homeowners Association accounts. Duties included Routine security routes,

standing point, home inspection, site security assessment, and filling out a daily log called a daily activity report.

Accomplishments

Residents would often request regular surveillance, and sometimes entry into their homes while they were

away on vacation. Many businesses required regular hourly patrols of their premises. Property owners would

request regular patrols of an entire premises. All of these activities served to make people feel a little safer while

they were unable to monitor their businesses and homes. The main accomplishment was to have provided a

professional,and friendly feeling of security.

Skills Used

Listening, observation, friendliness, professionalism, problem solving, issue resolution, authority.

Customer Service Representative

ClientLogic - Las Vegas, NV - August 2004 to August 2005

Responsibilities

Answer inbound calls and aid multiple satellite service customers per day with service issues, technical support,

billing questions, and general product information as well as make changes to service packages. Scheduling

service calls from local establishments was also a regular duty. Calls were handled in a courteous, professional,

and timely manner.

Accomplishments

Established company brand, kept customers happy, set precedents for customer service, often helped new

employees and co-workers learn the systems for doing their jobs more efficiently.

Skills Used

Friendliness, conversation control, problem solving, persuasiveness, personalization, customer care,

computer skills.

Customer Service Representative

Teletech - Stockton, CA - June 2002 to July 2004

Responsibilities

Customer Support Representative for Allstate Insurance. Tasks ranged from billing questions and issues to

selling policy changes, and informing customers of upcoming promotions and changes regarding their personal

account status, As a non licensed tier 1 insurance representative, new customers, or customers wishing to

make changes to their policy were transferred to the appropriate department to have those requests fulfilled.

Accomplishments

Gained understanding of insurance policies, received various accolades for outstanding customer service,

received two (2) pay raises during my time there.

Skills Used

Friendliness, conversation control, problem solving, persuasiveness, personalization, customer care,

computer skills.

Videographer/Editor

Film-A-Lot Video Production - San Pablo, CA - September 1996 to July 1998

Responsibilities

Produce studio grade dvideo and audio showcasing the new reform measures taking place in the Bay Area

School Reform Consortium under the Annenberg Grant. Was also in charge of prospecting new clients as well

as interacting with current and "walk in" clients regarding sales and progress of current projects. In addition,

soon became the lead technician responsible for maintaining and upgrading all video editing equipment

including computer hardware.

Accomplishments

Learned computer hardware, learned various high end editing software, performed flawlessly under deadline,

received accolades for achievements in video editing.

Skills Used

Computers, electronics, linear editing equipment, graphic design, system integration, sales, customer

interaction, persuasiveness, customer service, management, project oversight.

EDUCATION

Diploma in Various

Mission High School - San Francisco, CA

1997 to 2000

SKILLS

Sales, Customer Service, Intermediate Japanese Language, Basic Graphic Design, High Windows Proficiency,

Videography, Digital Audio Creation/Editing, Various Software Proficiency, Information Technology, Entry

Level Management.

ADDITIONAL INFORMATION

Professional References -

Sales: Christopher Rashbaum - Desk Manager, Courtesy Imports 702-***-****

Customer Service/Sales: Chad Hastings - Salesman, Friendly Ford 702-***-****

IT/Videography/Editing/Digital Audio: Sewellyn Kaplan - Team Liaison, CCCSD 510-***-****

IT: Timothy Gibson - Information Systems Analyst, American Airlines 702-***-****

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