Manager Customer Service
Resume:
EVAN CROSS
Coral Springs, Florida 33071
1-954-***-**** Home
1-561-***-**** Cell
*********@***.***
EDUCATION: Master of Public Administration
Florida Atlantic University, Boca Raton,
Fla. 1979
Master of Arts in History
Florida Atlantic University, Boca Raton, Fla. 2009
Bachelor of Arts in Biology
Adelphi University, Garden City, N.Y. 1973
EXPERIENCE: Director, Buildings and Grounds Department (formerly Physical
Plant) 2013 - Present
Florida Atlantic University, Boca Raton, Fla.561-***-****
. Directly responsible for all functions of the Buildings and Grounds
Department (formerly Physical Plant) including administration,
grounds, buildings, maintenance and custodial services for the Boca
Raton campus.
. Overall responsible for 42 departmental employees in 2014 and all
human resource functions for the department.
. Contract manager for custodial and sub-contractor participants.
. Develop departmental budgets, organization charts, policies and
procedures, and manage asset management system (MP2).
. Have signature responsibility for all purchases and invoices in the
department; authorize all financial actions for the department FY 2014
budget of $5,160,483..
. Submit reports to University management and the state of Florida on
alternative fuel usage.
. Member of several University committees such as Safety, ADA, Traffic
and Parking and Classroom First.
. Maintain most of the duties detailed in the Associate/Assistant
Director description below.
Associate Director, Physical Plant 2013
Florida Atlantic University, Boca Raton, Fla. 561-***-****
Assistant Director, Physical Plant 2002 - 2013
Florida Atlantic University, Boca Raton, Fla. 561- 297-3876
. Directly responsible for Grounds, Athletic Fields, Stormwater (NPDES)
and Fleet maintenance for Boca Raton and Jupiter campuses, plus
additional maintenance operations including roads, sidewalks,
waterways, solid waste, and recycling.
. Working with the Traffic and Parking Division, directly responsible
for the maintenance of two 1,000+, five story parking garages; over
twenty parking lots and act as chairperson of the Roadway and Traffic
Committee determining policy for all parking facilities on all FAU
campuses.
. Handle departmental plan review process reviewing and commenting on
all University development site plans, landscape plans and associated
construction plans.
. Updated Physical Plant emergency operations (hurricane) manuals and
direct departmental pre-and post hurricane operations.
. Managed 32 employees (changed over time) and assist in preparation of
an approximate $4 million annual operational budget in FY 2013 and
develop smaller capital improvement projects with the Director.
. Manage contracts for specialized grounds maintenance, housekeeping
(janitorial service) and road repair services.
. Handle and maintain work activities and procurement of all
departmental maintenance equipment and supplies in MP2 work order and
inventory control system.
. Manage and monitor all work assignment to crews through the use of MP2
work order and asset management system.
. Manage capital construction and repair projects.
. Continually update departmental policies and procedures manual.
Public Works Operations Manager 1997 - 2002
City of Miramar, Florida 954-***-****
. Responsible for the administration of the Buildings, Streets,
Stormwater, Rights-of-way, Fleet and Solid Waste Maintenance
Divisions, managing 42 employees.
. Project Manager on all City construction/renovation projects under
$100,000.
. Member of municipal site plan review committee, responsible for
reviewing all plans for major construction in the city.
. Assisted in the preparation and management of a $2.5 million
operational budget and $3 million capital improvement program in FY
2002.
. Responsible for all public works related citizen relations, complaints
and inquiries; contractor relations and negotiations; grant writing;
review developer plans and represent Public Works on the City's
Development Review Committee.
. Assigned and manage crews through the use of Hansen 7 work order and
asset management software.
. Prepared City Commission agenda items (often in Power Point) and made
presentations before the City Commission.
. Represented the City of Miramar in all regional solid waste and
recycling matters, including as a member of the Broward County
Resource Recovery Board Technical Advisory Committee.
. Handled and maintained procurement of maintenance equipment and
supplies in computerized inventory control system.
. City's liaison with FPL for street light issues.
Property Manager and Company Owner 1985 - 1997
Rand-Am, Inc., Tamarac, Florida
. Owned/operated a residential and commercial property management firm,
managing up to 14 associations, 1,200 residential units and 300,000
square feet of commercial retail and office space.
. Held State of Florida Community Association license from 1985 - 1997
. Handled all sales and marketing for the firm.
. As sole property manager for the firm, responsibilities included
functions of property and/or association administration (budgeting,
accounting, maintenance of records, etc.); asset management, including
building maintenance, landscape maintenance and financial and
budgeting matters; lease operations; and collection of commercial
rents.
. Managed community improvements, such as reproofing and building
painting projects.
.
Vice President and Chief Property Manager 1980 - 1985
Point Management, Inc., Delray Beach, Florida
(subsidiary of
Lennar Homes, Inc.
. Responsible for the operation of a large condominium property
management company at the Kings Point community, managing 164
condominium associations totaling 7,872 units, a 1.5 million square
foot clubhouse space.
. Managed 125,000 sq. ft. of commercial property associated with the
Kings Point project.
. Managed two18-hole golf courses, from grounds keeping activities to
pro shop operations.
. Handled all resident and customer service complaints.
. Managed over 200 employees and 20 contractors.
. Managed divisions included facility/property maintenance; accounting;
golf course pro shop operations and greenskeeping; resident relations
and facility maintenance.
. Responsible for all aspects of association management including
budgeting and accounting, facility maintenance, and Board relations.
City Planner (Dir. Of Community Development) 1977 - 1980
City of Tamarac, Florida
. Department head level position responsible for coordinating all new
development in a then fast-paced growing municipality.
. Directed city's development plan review process.
. Responsible for the City's low income housing programs and Community
Development Block Grant Program initiatives.
. Reviewed all new plats and site plans for preparation for Planning and
Zoning Board and City Council approval.
. Field inspected site facilities such as landscaping, parking lot
construction, lighting and sidewalks.
. Member of Broward County Board of County Commission advisory committee
on the distribution of Community Development Block Grant funds
(Chairman in 1978).
Community Development Coordinator 1975 -1977
City of Deerfield Beach, Florida
. Responsible for the City's Community Development Block Program of
$200,000 per year in federal funds for re-development of blighted
areas.
. Managed projects in the renovation of eastern Deerfield Beach,
including street construction; sewer line installation; park
construction and assisted housing and blighted building demolition.
. First director of the Deerfield Beach Housing Authority, managing a 96
unit HUD project and a $3 million federal grant.
. Member of Broward County Board of County Commission advisory committee
on the distribution of Community Development Block Grant funds (Vice
Chairman in 1977).
Assistant to the City Manager 1974 - 1975
City of Tamarac, Florida
. Entry level administrative position in the City performing numerous
projects in the City Manager, Planning and Finance departments.
MEMBERSHIPS: Miramar Rotary Club, 1997-2002 (President 2001-2002)
(Lifetime Rotary Member)
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