Customer Service Technician

Firefighter EMT/Hazmat Technician

Profile

I would like to obtain a long term career in a professional work setting in which I can incorporate

my skills, professional, and supportive services with. My goal is to meet the needs of others in a prompt,

proficient, and accommodating way. I have over 14 years of fire service, hazmat operations, customer

service, data entry, and emergency dispatching. I feel I will be a great asset to your establishment

because I am highly motivated, enthusiastic, and professional in any type of work setting. I am self starter

that is always ready for a challenge. I also possess excellent interpersonal skills which is the key factor to

the longevity of any successful establishment.

Experience

Dekalb County Fire Fighter/EMT/Hazard Material Tech. 2008 Present

1950 W.Exchange Place, Tucker, Ga, 30084,678-***-****

Provides guidance and assistance to other employees; coordinates work activities, assign works;

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provides training as needed

Responds to emergency calls for fire suppression, medical assistance, hazardous materials

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incidents, motor vehicle accidents,natural disasters, explosions, and other emergency situations;

Responds to instruction from dispatcher and with proper certification drives special equipped

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emergency vehicles to specified location in the absence of a driver, notifying appropriate related

agencies as needed.

Maintains a state of readiness/preparation for emergency response, checks/ maintain stock of

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equipment and supplies on fire vehicles and in fire station; re loads equipment and apparatus

following response to emergency calls; prepares apparatus for subsequent emergencies, tests

hoses and pumps on apparatus.

In the absence of a driver and with proper certification drives, operates, and monitors a variety of

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fire vehicles/apparatus, determines best route to reach location of emergency calls; performs safe

driving function s in various weather conditions, positions apparatus and equipment for optimal

use of equipment and hose

Provides protection of life/property, suppresses, controls and extinguishes fires, performs search,

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rescue, extrication of victims, and forcible entries; assist individuals from burning structures;

ventilates smoke and gas from buildings; establishes openings in buildings for entrance,

ventilation, or salvage operations such as throwing salvage covers, sweeping water, and

removing debris; assists with cleanup activities.

Performs general maintenance tasks necessary to keep vehicles, buildings, quarters, hydrants,

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apparatus, equipment and tools in operable condition, which may include inspecting/ testing

equipment, inspecting/hydrants,

Maintains a comprehensive, current knowledge and awareness of applicable laws, regulations,

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policies and procedures; maintains and awareness of new equipment, procedures, trends and

advances in the profession; reads professional literature; maintains professional affiliations;

participates in continuing education activities, drills, demonstrations, and classes in

firefighting/rescue techniques, hydraulics, pump operation/maintenance, first aid, fire prevention,

and equipment maintenance; attends shift meetings workshops and seminars as appropriate

East Point Fire Fighter/EMT 2004 2008

2727 East Point St, East Point,Ga,30344 404-***-****

Performed all duties of an NPQ Fire Fighter I in accordance with NFPA Standard 1002,

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Driving and operating administrative and light fire vehicles, emergency medical vehicles, rescue

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vehicles, and pumper and aerial fire apparatus in accordance with NFPA Standard 1002,

Operating various power and manual tools, equipment and appliances,

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Performing rescue; providing basic and intermediate emergency medical and life support activities

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in accordance with established emergency medical Standards of Care;

Performing routine duties in the testing maintenance and upkeep of the fire station, vehicles,

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equipment, fire hoses, fire hydrants and the water supply system.

Responsibilities included establishing and serving as incident Command as the fires arriving unit

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at the scene of an emergency, performing a size up of the situation and assessments of

patients as required. And coordinating and providing communications and action to re

mediate the situation.

Communication Operator and Dispatcher(Police, Fire, and Public Utilities )2000 2004

2727 East Point St, East Point,Ga,30344 404-***-****

Work under stress and maintain composure

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Follow instructions precisely; listen and translate what is heard into the appropriate action

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Speak English over the telephone quickly and be easily understood; adapt quickly to a variety of

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situations

Act in an emergency situation; write rapidly and legibly

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Perform several functions simultaneously; hear in the presence of significant background noise

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Read and comprehend at the level required for the job

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Determine officer's welfare from voice inflection

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Establish priorities and take appropriate action

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Extract critical information from incoming calls

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Recall a variety of situations and retain information

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Anticipate the officer's need for assistance; type

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Operate and monitor a multitude of frequencies and a variety of highly technical communication

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systems and equipment.

Monitor Direct satellite links with the National Weather Service plus city wide system of warning

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sirens located at nine points around the city that insures the earliest possible warnings to the

public in the event of severe storms, tornados, or other public emergencies.

Education

Columbia Southern University Orange Beach, AL – (Currently Enrolled

completion date April 2015) Master of Public Admin./Emergency Service Management

Columbia Southern University Orange Beach, AL – December 2013

Bachelor of Sciences – Occupational Safety And Health/Fire Science

Atlanta Technical College Atlanta, Ga June 2004

Technical Certificate Fire Fighter I

Atlanta Technical College Atlanta, Ga December 2004

Technical Certificate Emergency Medical Technician

Relevant Certificates:

Firefighter II

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Emergency Medical Technician-Basic

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Hazardous Materials- Awareness

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Hazardous Materials- Operations

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Hazardous Materials Technician

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Flammable Liquid Bulk Storage Specialty

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Fire Service Vehicle Operator

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Fire Instructor I

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Basic Communication Officer

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Certified Airport Firefighter

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Federal Certifications

October 2005 Introduction to the Incident Command System (ICS 100)

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October 2005 ICS for Single Resources and Initial Action Incidents (ICS 200)

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October 2005 National Incident Management System (NIMS) (IS 700)

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April 2012 Incident Response to Terrorist Bombings

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February 2013 WMD Radiological/Nuclear Radiological Awareness Train the Trainer (AWR 140 1)

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February 2013 WMD Radiological/Nuclear Hazardous Materials Technician (PER 241)

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November2013 Prevention of and Response to Suicide Bombing Incidents

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Education, License and Certifications

Certified Airport Firefighter/( Atlanta Fire Rescue Airport Division)

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CEVO 3 Ambulacne/ (Dekalb County Fire Rescue)

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Advanced Medical Life Support/(NAEMT/CECBEMS)

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Pediatric Prehospital Care/(NAEMT/CECBEMS)

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Pressurized Water Systems and Supplies/(Georgia Public Safety Training Center)

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Pump Service Testing/(Georgia Public Safety Training Center)

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Strategy and Tactics for Initial Company Operation/(Georgia Public Safety Training Center)

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Basic Communications Officer Training/(Georgia Public Training Center)

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Community Emergency Response Team Instructor /(FEMA)

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Handling Flammable & Combustible Liquids/(Georgia Public Safety Training Center)

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Certified Firefighter/(Georgia Firefighter Standards and Training Council)

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Introduction to the Incident Command System ICS 100/(FEMA Emergency Management

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Institute)

Basic Incident Command System, I 200, for Federal Disaster Workers/(FEMA Emergency

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Management Institute)

National Incident Management System(NIMS) and Introduction IS 00700 /(FEMA Emergency

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Management Institute)

IS 0800.A National Response Plan(NRP), an Introduction/(FEMA Emergency Management

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Institute)

Strategy and Tactics for Initial Company Operations /(Homeland Security national Fire

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Academy)

Defensive Driving Course Certificate of Completion /(National Safety Council)

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Craddock Firefighter Safety & Survival /(DeKalb County Fire Rescue Academy)

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Interior Search and Rescue/(DeKalb County Fire Rescue Academy)

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Advanced Fire Training/ (DeKalb County Fire Rescue Academy)

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Fire Fighter 1/(National Board on Fire Service Professional Qualifications)

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Fire Fighter 2 (National Board on Fire Service Professional Qualifications)

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Fire Officer 1 (National Board on Fire Service Professional Qualifications)

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Hazardous Materials First Responder at the Awareness Level /(National Board on Fire

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Service Professional Qualifications)

Hazardous Materials Technician (Georgia Public Safety Training Center)

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Emergency Response to Hazardous Material Incidents(165.15)/(U.S. Environmental

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Protection Agency)

WMD Awareness/(Office of Homeland Security)

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Building Construction: Combustible /(Georgia Public Safety Training Center)

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Customer Service 202 /(Dekalb County Training and Development)

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Recognizing Sexual Harassment /( Dekalb County Training and Development)

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Incident Response to Terrorist Bombing (New Mexico Tech Energetic Materials Research and

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Testing Center

Principles of Building Construction: Combustible (FEMA National Fire Academy)

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Hazardous Materials Technician (National Board on Fire Service Professional Qualifications)

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Fire Instructor I (National Board on Fire Service Professional Qualifications)

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Hazardous Materials First Responder at the Operational Level (National Board on Fire

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Service Professional Qualifications)

Preparation for Initial Company Operations (Georgia Public Safety Training Center)

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Preparing for Initial Company Operations ( FEMA National Fire Academy)

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Engine Operator ( Dekalb County Fire Rescue Academy)

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Acting Officer In Charge Module 1( Dekalb County Fire Rescue Academy)

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Acting Officer In Charge Module 2( Dekalb County Fire Rescue Academy)

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Acting Officer In Charge Module 3( Dekalb County Fire Rescue Academy)

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