Customer Service Sql Server
Resume:
DENNIS BRYAN
Stone Mountain, GA
*********@*****.***
EDUCATION:
B.S. of Electrical Engineering, Fairleigh Dickinson University Teaneck, NJ
(1978-1979)
Rutgers Graduate School of Electrical Engineering, New Brunswick, NJ (1981-
1983)
Technology Center Inc. (A+/Net+/Solaris Admin I & II ) Norcross, GA (9/2001
-12/2001)
EMPLOYMENT HISTORY:
Tech Support Consulting (07/2013 - Present)
Atlanta, GA
Consultant - Support various businesses with hardware, software
installations, hardware repair, various data migration and reporting
services. Install and support internet services, web content management
projects, web page development.
SAIC / Center for Disease Control (10/2011 - July/2013)
Atlanta, GA
Consultant - Develop strategies for Vaccine Management application for
orders and distribution thru our current vaccine processing system. Support
customer's data, reporting and transmit issues with vaccine orders. Plan,
Design, Code, Test and deployed software releases. Research data and
report issues, future implementation of vaccine distribution and order
processing. Support Local and State Immunization Registries interfaces to
the CDC Vaccine Ordering System. NipVacII (Financial Mangement System )
VB.Net application to track grant funding and financial oblications between
Grantees (Customers) and Vendors. Develop Dashboard (SAP Vaccine Tracking
System - Vtrcks) for tracking Inbound and Outbound Order Tracking, Perform
custom data conversion to SAP System (Vtrcks). Tracking vaccine orders in
CRM, ECC thru order distribution. Master Data Conversion, Support Vtrcks
conversion team in transferring customers over to the Vtrcks System (SAP
System).
Tools used: FoxPro, MS Office, SAP, SQL Server 2008, SSRS,SSIS,Visual
Studio 2008/10, C#,
SAP Enterprise System (CRM, ECC), SAP Overview, SAP Netweaver Application
Server Fundamentals, Introduction to ABAP WorkBench, ABAP Objects, Advance
ABAP, WebDynPro, Principals of Business Analysis.
Northrop Grumman / Center for Disease Control (09/2008 - 10/2011)
Atlanta, GA
Consultant - Develop strategies for vaccine deployment of H1N1 vaccine
orders and distribution thru our current vaccine processing system. Support
customer data, reporting and transmit issues. Plan and design vaccine
ordering software releases. Research data and report issues, future
implementation of vaccine distribution and order processing. Support Local
and State Immunization Registries interface to the CDC Vaccine System. CDC
Reconciliation Task Team, Vtrcks Interface Team (Inbound and Outbound
Orders).
Tools used: Foxpro, Visual Source Safe, MS Office
McKing Consulting / Center for Disease Control (05/2005 - 09/2008)
Atlanta, GA
Consultant - Currently working as Senior System Software Engineer
converting a VFP application using SQL Server for the application for
Vaccine Ordering system. Client server application serves as a way to
seamlessly integrate an unlimited number of Vaccine Orders into a single
data capture warehouse and processing engine utilizing Electronic Data
Interchange (EDI).
Develop and support VFP Client Server Vaccine Ordering system. Resolve data
issues with multiple clients around USA. Primarily responsible for
developing, designing, and implementing software strategies for vaccine
ordering system.
Tools used: VFP, C#, VB.Net, XML, ASP.Net, and SQL Server, Visual Studio
2008,2010, Visual Source Safe, Crystal Reports, Digital Certificate.
Precision Electronics Inc. (01/2004 - 02/2005)
Hillsborough, New Jersey
Consultant - Developed customized invoicing and inventory tracking system.
Designed and developed backend utility to integrate with shipping
applications (i.e. UPS, FedEx). Research and evaluates solutions and makes
recommendations. Perform problem resolution and support activities.
Tools included: Visual FoxPro, SQL Server 2000, HTML, MS Project, Visual
SourceSafe, Crystal Reports
Court Officer William D. Peoples (05/2004 - 12/2004)
South Orange, New Jersey
Programmer/Analyst - Developed SQL Server Accounting and Court Docket
Tracking system. Design, develop, code, test, debug, and document
programming applications to satisfy requirements of one or more user areas.
Works closely with management to identify and specify business requirements
and processes. Researches and evaluates solutions and makes
recommendations. Prepare project plans and schedules for application
systems development efforts. Monitor and track application development
progress in order to appropriately to meet project deliverable schedules.
Perform problem resolution and support activities. Train new employees on
all aspects of an application.
Tools included: Visual FoxPro, SQL Server 2000, MS Project.
Computer Schools (11/2002 - 10/2004)
New Jersey / New York
Computer Instructor - A+/ Network +/Microsoft Operating Systems/Microsoft
Office 2000. Instructed an 10-15 week course preparing students for their
A+/Network+/Microsoft Office certification examine. On-Line training for
Introduction to PC, Microsoft Office and Customer Service preparing
students for an back to workforce training program in New York City.
Supervise Laboratory exercises for PC repair service and Computer
Networking support.
Organizations: Drake College of Business, Elizabeth, NJ; Computer School of
Kenliworth, NJ; Techunet, New York, NY, Com-Tec Institute, East Orange NJ;
Computer Science Institute, Union, NJ
Tools included: A+ Certification, Network + Certification, Microsoft
Office 2000 certification Text Books.
Court Officer William D. Peoples (01/2002 - 10/2002)
South Orange, New Jersey
Programmer/Analyst - Develop System requirements for Court Docket Tracking
system. Develop Visual FoxPro Tables, Forms and Reports. Design and develop
accounting Ledger Collection System.
Tools included: Visual FoxPro, MS Office.
JL Johnson Insurance (09/2001 - 01/2002)
Atlanta / Georgia
Computer Consultant - Software support for Insurance .Windows/Web
application, Help Desk Support, Network Admin for an NT/2000 Server. Custom
Reporting and Data Analysis.
Tools included: Insurance Retail Software, SQL Server 2000, MS Office.
Access General Insurance (09/2000 - 03/2001)
Atlanta / Georgia
Programmer/Analyst - Develop and support Access/FoxPro/Visual Basic Auto
Insurance application. Manage, analyze and report on client database using
Crystal Reports. Manage the company's daily, weekly, monthly Financial and
Statistical reports. Perform Lan and Data Warehouse administration (SQL
Server 7.0). Supervise Help Desk support and Customer Call Center.
Tools included: MS Access, Visual FoxPro, Visual Basic,Crystal Reports,
SQL Server 7, MS Office.
Networking/Programming Consulting (03/1999 - 09/2000)
Atlanta / Georgia
Consulting - Support services to Law Firms, Funeral Homes, Trucking
Companies. Installed and setup FoxPro SBT A/R, A/P and Inventory Accounting
Systems. Install small networks, upgrading PC workstations, Modems and
Internet services. Custom programming for a Trucking Application to track
expenses, driver hours and equipment maintenance. Visual Foxpro
customization of Account Mate Accounting application for a Water and
Beverage business.
Tools included: Visual FoxPro, SBT Accounting Software (A/R, A/P, Sales and
Inventory Management, Account Mate.
Premiere Communication Co. (10/1998 - 03/1999)
Atlanta / Georgia
Programmer/Analyst - Develop custom Visual Basic and Visual Foxpro
Telecomm application. Provide cusomter support for remote access to data
entry interfaces. Resolve application problems with Calling Card generation
application. Supported customer file import and export application.
Customer Service management issues. Migrating the platform to SQL Server
7.
Tools included: Visual Basic, Visual FoxPro, SQL Server 7, MS Office.
Shop N'Chek, Inc (12/1997 - 07/1998)
Atlanta, Georgia
Programmer/Analyst - Develop Real-Time Screat Shopper Apps using Visual
Foxpro, Visual Basic. Perform in house user and customer support. Develop
Quarterly Sales reporting using Crystal Reports and SQL Server. Convert
database data to HTML Web pages. Perform Telecom services of transmitting
Customer Reports by Email, Fax or FTP.
Tools included: Visual FoxPro, Visual Basic, HTML, SQL Server 7, Crystal
Reports.
CDC/TRW Systems (02/1997 - 11/1997)
Atlanta, Georgia
Programmer/Analyst - Foxpro application for Laboratory Specimen Inventory
system. Modifications to an Engineering Project Management System (Tracking
Project Tasks, Deliverables and Events, Budgets and Contracts.
Tools included: Visual FoxPro, Visual Source Safe, MS Project.
Georgia Department of Family & Children Serves (03/1996 - 01/1997)
Atlanta, Georgia
Business Analyst - Perform Hardware and Software installations. Develop
Access/FoxPro applications to Track Child Deaths, Placement of under Age
Children, Foster Home Investigation, Children Protection Registry and
Homestead. Generate Foster Care Demographics Reports, Application to track
Foster Home Children with special needs.
Tools included: Access, FoxPro, Microsoft Office Tools.
Resolution Trust Company/ FDIC (07/1995 - 03/1996)
Atlanta, Georgia
Programmer/Analyst - Supported various database applications (FoxPro,
Clipper and Paradox). Managed a project team for Document Management
application. Provided hardware and software support to users, Customized
various workstation configurations and procedures. Develop data conversion
applications, performed training for application support and
troubleshooting.
Tools included: FoxPro, Clipper, Paradox, Banyan Vines Network Tools.
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