Customer Service Manager

Richard Morris

Project Coordinator /Contractor to Cox cable thought Mircor -

Theaterathomeonline.net

Phoenix, AZ

*****************@*****.*** - 602-***-****

Career opportunity in a challenging, professional environment

WORK EXPERIENCE

Project Coordinator /Contractor to Cox cable thought Mircor

Theaterathomeonline.net

Reviews work orders of pending installation, upgrade and service requests on a daily basis for accuracy and

correct any errors found to ensure installation commitment to the customer is met.

Install cable, Phone, high speed internet and tech support. Three Products certificated of Cox Digital

cable, Cox Digital Phone, Cox Digital internet. Setting up home networking account including domains

Home automation.

2GIG Go!Control, Alarm.com, help desk technical support.

Traffic Designs - 2006 to 2008

2006-2008 Customer Service Responsible for assisting with providing appropriate

product related information about programs and services, setting realistic customer expectations as well as

providing general customer service for peers, internal, and external customers, as well as customer

service representatives and management through telephone, fax, email, voicemail and written

communications using an internet-based computer database or other appropriate resource. Setting up

GoDaddy Domains name account.

Corporate Account Administrator

AMERICAN EXPRESS - 2005 to 2006

Provide account maintenance of entire corporate card program for company's

high-profile clients. Trouble-shoot web applications that may exist in the clients' corporate program online file.

Advise clients of all opportunities

that benefit their needs and continue their business activities. Honor

company's philosophy and mission by establishing interpersonal business

relationships while acknowledging security for the client's corporate program.

Customer Care Manager in Training

CINGULAR WIRELESS - 2004 to 2005

Responsibility for overseeing successful interaction of all customer inquiries.

Performed all personnel staffing requirements including hiring, training, and supervising. Maintained and

support all reports and customer database for the

department. Met corporate goals of increasing sales by demonstrating additional

products and services to customers that benefit their overall needs.

Area Manager

BOARDS VIDEO INC - 2002 to 2003

Managed seven retail stores in the Las Vegas, NV area including organizing grand

opens in additional new retail locations. Responsibility of all P/L, personnel

staffing requirements including hiring, training and management. Reviewed

inventory control system for all retail locations and ordered additional

supplies for the locations.

Phone Bank Training Manager

WELLS FARGO - 2001 to 2002

Managed customer portfolio, created services relationships and cross-sells all

products and services in a phone bank call center. Provided broad base of financial and credit services with

goals, acquiring 100% of the customer

business. Developed and maintained relationships with Wells Fargo partnerships to maximize sales

opportunities and sales standards. Used profile analysis to identify cross-sell opportunities and made outbound

sales calls to increase

product per customer ratio.

Repair /Service/Outages Supervisor

TCI CABLE, INC - 1998 to 1998

1998 -2001Directed and scheduled work activities of all repair

personnel and compilingrecords. Ordered, secured, stored, issued and shipped RF equipment,

videoequipment and converters. Trained and supervised all repair, screening andcleaning personnel.

Collected and maintained records on all equipment, installation technicians and others assigned to repair

department. Assisted inrecruitment, selection and termination decision on company employees.

Monitoredand evaluated employee performance, including employee counseling for improvedproductivity.

Provided support in corporate customer service philosophy.

Sales Service Manager

ONSALE, INC - 1996 to 1998

performed all personnel staffing requirements including hiring, training, payroll and supervision. Monitored

service levels and phone stats in the phone center.

Increased staff in department by employee recruitment, motivation, and retention.

Customer Service Manager

VIACOM CORPORATION - 1994 to 1996

Hired trained and supervised customer service personnel staff. Maintained

inventory control for the facility. Provided corporation reporting including

bookkeeping in a daily, monthly, and yearly basis. Responsibility of the upkeep of the physical corporate

facilities.

Retail Manager

PICWAY SHOES - 1992 to 1994

Handled daily operations including hiring, training and supervising staff.

Provided mentoring to staff while maintaining corporate customer service

philosophy. Supervised inventory control system of the retail location.

Electronic Circuits Development Technician

LOCKHEED MISSILES & SPACE - 1985 to 1992

Performed initial layout and complete building of elector-mechanical hardware.

Supported engineering development by providing complete electronic lab support

including evaluating conceptual designs.

ADDITIONAL INFORMATION

SKILLS: PC/MAC capability, MSWord, Excel, Power Point, Access, File Maker Pro, Lotus Smart

Suites, Microsoft Office Binder, Internet and Email Applications, Two-way Nextel's/Radio

Communications, management and training skills, Three Products certificated of Cox Digital cable,

Cox Digital Phone, Cox Digital internet. Home automation. Help desk technical support, 2GIG

Go!Control, Alarm.com

Contact this candidate