Manager Service

Location:

Posted:

August 20, 2014

Phone: 484-***-**** E-mail Address: *********@*****.***

John Rodriguez

Master Certified Service Consultant with 16 years Volkswagen experience

Well qualified and hard working Master Certified Service Consultant with

over 25 years experience in the automotive industry. Reliable, motivated,

and productive with the ability to multi-task in a fast paced, high volume

dealership. Management experience and proven ability to deliver excellent

work with an emphasis on customer satisfaction. Ready for immediate hire.

SUMMARY OF QUALIFICATIONS

Responsible for managing the automotive service department, scheduling

appointments with customers, and conferring with clients to meet their auto

repair needs.

Bilingual, speaking fluently in English and Spanish; Great communication

skills with fellow workers and customers

Capable of developing and implementing plans to increase profit margin

goals

Proficient in MS Word, Excel, Web internet along with automotive operating

systems ADP and Reynolds & Reynolds.

Experience Overseeing the service department with as many as 10 auto

service agents working underneath me

Accurately access problems and needs and provide ample information and

advice for customer decision making

Trained, certified, and up to date in all Volkswagen programs and systems.

Well versed from moving up the ranks, holding many responsibilities

including but not limited to: quality-control manager, dispatcher,

assistant manager, and service manager

Involved in all day to day tasks; completing customer orders and warranty

coding

Work history

2004 - Present Young Volkswagen and madza

Easton, PA

Service Consultant and Assistant Manager

Top 10 CSI in the country for 10 consecutive years and most recently # 2

1994 - 2004 Lehigh Valley Volkswagen

Allentown, PA

Certified Service Consultant

Top service department in the region

1986-1994 Koeppel Porsche/Auidi

Long Island City, NY

Assistant Service Manager