Customer Service Manager
Resume:
Vennessa Law
**** ********* **. ********, ** ****7
**********@*****.***
Professional Summary
** ***** ** ********** **********, with extensive experience in customer service. Looking to
obtain a position in a secure and well established company.
Education and Training
MBA: Healthcare Management, 2014
Columbia Southern University Orange Beach, AL
Bachelor of Science: Healthcare Administration, 2011
Columbia Southern University Orange Beach, AL
4.0 GPA
Graduated Magna Cum Laude
High School Diploma, 1994
Kendrick High School Columbus, GA
Skill Highlights
Proven patience and self-discipline
Personal and professional integrity
Relationship and team building
Staff training and development
Conflict resolution
Inventory control
Microsoft Word, Excel, PowerPoint efficient
Professional Experience
Office Manager
January 2006 to February 2008
Columbus Women’s Health Columbus, GA
Carefully selected, developed and retained qualified staff, as well as trained 3-5 new staff
annually.
Regularly evaluated employee performance, provided feedback and assisted, coached and
disciplined staff as needed.
Assistant Manager
March 2005 to April 2009
CPI Corp Columbus, GA/Ogden, Utah
Reviewed and approved time cards for processing by payroll department.
Provided thorough supervision for day-to-day operations of facility in accordance with set
policies and guidelines.
Supported associates to resolve issues concerning customer service and trained new
associates on job duties.
Customer Service Manager/Accounting Office Clerk
May 1994 to Dec 1999
Walmart/Sam’s Club Columbus, GA
Supervised over 20 cashiers; prepared scheduling, assigned cashiers to proper areas of the
store.
Resolved customer service issues and trained new associates
Supported the company by retaining members and researched for prospective members
through telemarketing
Skilled in profit & loss for $150-200 thousand dollars daily, researched shortages, balanced
registers, administered collections for bad checks such as obtaining warrants, and attending
court hearings for collection, and keying data in the computer to prevent bad check
reoccurrence.
Processed membership applications for business and individual accounts, maintained
records for new applications, assisted members with benefit and product inquiries.
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