Customer Service Administrative Assistant

Nicole M. Maerz

***** ******* ***** ** *******, Texas 77433 Cell: 713-***-****

*********@*****.***

Summary

I am currently seeking a position within a company that can benefit

from my current experience and give me the opportunity to gain more

knowledge through training, to advance within that company to become a

valuable, long-term and dependable employee.

Highlights

Skilled Multi-Tasker Fast Learner Yardi

Team Player Personable JD Edwards

Microsoft Office Commercial Property Timberline

AR/AP Excellent Customer Service EDI Processing

Experience

Rockwell Management December 29 2011 to

Present

Received Commercial Super Hero Award 2013

Receptionist/Administrative Assistant

. Answered all incoming lines for both Commercial and Multi-Family

calls

. Assisted and helped out with any of the properties

. Sending out email to District Managers for all resident issues

for Multi-Family

. Greeted and assisted all clients who came in the office

. Ordering of office supplies, coffee supplies

. Keeping up with all corporate office personnel birthdays, and

card and luncheons

. Maintaining tenant insurance and vendor insurance

. Setting up all new tenants and vendor files

. Maintaining tenant list for 6 office buildings

. Entering tenant electrical bill backs

. Interacting with engineers for all commercial buildings

. Handling all tenant requests- HVAC issues, etc.

. Entering and coding all commercial invoice for 6 properties

. Creating liens for any invoices with large amounts

. Interacting with janitorial staff with any request made by

tenants

. Making sure keys, access cards, garage remotes are made and

activated and deactivated

. Made sure door signs and directory strips were made for new

tenants,

. reserved parking signs

. Assisted with anything the owner of the company needed done,

spreadsheets, personnel, etc

. Ran credit card transactions for rent payments for both

commercial and multi-family

. Opening and dating all incoming mail, distributed to correct

dept

. Created memos for commercial buildings

. Interaction with all tenants daily

VLC Distribution

Sales Associate June 2008 to Oct 2011

. Answering phones, managed internet sales accounts, credit card

purchases, charge bill back billing to customers, filing.

. My main accounts from day to day were: Academy, MCX, Target,

Sears, GSI, AAFES,

. JC Penny, Overstock, and QVC.com

. They purchased large quantities of watches to sell within their

stores

. Managed international shipping for these accounts.

Holliday Fenoglio Fowler, L.P.

Insurance Analyst/ Receptionist May 2005 to June

2008

. Maintain sufficient property, general and excess liability

insurance

. Responsible for processing payment for insurance premiums for

escrowed loans

. Responsible for handling all documents and scanning them into

the system

. Responsible for bar-coding documents

. Responsible for answering 12 phone lines

BMS Management

Receptionist Dec 2004 to Mar 2005

. Responsible for answering all incoming phone lines and internal

calls, coding of all incoming invoices which were then processed

for payment

. Executive suites

Presidio Investments

Receptionist Mar 2003 to Dec

2004

. Receptionist/ Tenant Administrator, issue work orders for three

commercial office buildings, dispatch work orders to maintenance

engineers, process invoices for payment, data entry of invoices,

payment process of weekly invoices to vendors, upkeep of

insurance certificates on vendors and tenants, problem solving

of vendor invoicing or billing, receiving of tenant complaint

calls, mail processing, security access card

activation/deactivation for tenants.

South Coast Construction

Account Payable Assistant Aug 2001 to Mar 2003

. Processing delivery cards and invoices, inputting of payroll

time sheets, filing, typing, cutting payroll checks, entering

payables into system, communication with outside field workers,

answering phones

R & M Services

Receptionist Mar 2000 to Aug 2001

. Responsible for answering all incoming phone calls

. Inputting of payroll time sheets, filing, typing, fax machine,

ordering supplies, bank deposits, running company errands,

communication with outside personnel

Education

High School Graduate

Katy High School May 1999

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