Customer Service Manager

Armeta M. Jones

*** **. **** **** ***

Morrow, Georgia, 30260

678-***-**** (M), 770-***-**** (A)

************@*****.***

ARMETA M. JONES

Seeking a challenging position as Receptionist bringing superb front desk skills and clerical

abilities in order to provide the company with exceptional customer care and administrative

services.

HIGHLIGHTS OF QUALIFICATIONS

• Over 5 years of extensive experience as a Receptionist and front desk agent

• Highly skilled in handling incoming calls and routing them appropriately

• In depth knowledge of maintaining office supplies and related inventory

• Well versed in data entry procedures and practices

• Computer – MS Office Suite, Office Management Software and Spreadsheets

SPECIAL SKILLS

• Strong interpersonal and communication skills

• Can do attitude and ability to think outside the box

• High attention to detail

• Able to stand for extended periods of time

• Avid understanding of front desk operations

• Good time management skills

• Excellent telephone etiquettes

• In depth knowledge of administrative and clerical protocols

• Knowledge of customer services practices

PROFESSIONAL EXPERIENCE

Guest Service 2010 Current

SecurAmerica

Greet Clients that enter and exit building

•Curate Badges to clientele for issuance to select departments with proper documentation

•Answer linking calls to appropriate department.

•Help Account Manager with Payroll, uniform ordering and scheduling.

•Record all entries and departures throughout building.

•Transmit building issues with Property Manager via phone, face time (1 on 1), or e mail.

Assistant Manager 2008 Current

Pizza Hut

Responsible for delivering come back quality to each and every customer that patronizes our

business by giving exceptional customer service.

•Control Profit and loss of everyday business

•Follow cash, inventory and security procedures to prevent theft

•Review financials reports

•Recruit, interview, hire, train and deploy new hires

•Report all information to General and Area Managers.

Receptionist May 2006 Feb 2010

Langford & Morris Law Firm

• Open office in the mornings and close down in the evening

• Handle incoming calls and emails and routing appropriately

• Greet office visitors

• Maintain cleanliness of the office premises

• Maintain inventories and supplies

• Complete check requests and purchase orders

• Assist HR with hiring procedures and related paperwork

• Provide data support to all departments

Front Desk Agent Jan 2003 – May 2006

Best Value Inn

• Greeted guests and processed their check ins

• Confirmed reservations and assigned rooms

• Processed all payment types including cash, checks, debit and credit cards

• Answered, recorded, and routed phone calls to appropriate person

• Coordinated with housekeeping and parking staff

• Offered guests with appropriate directions

• Ran daily reports on computer system

EDUCATION

1999 2003 Stone Mountain High

Graduated with Academic Diploma

2008 2009 Georgia Perimeter College

Associates Degree in Business

* Continuing to further education in Business in 2014.

References

All references are available upon request.

Salary Requirement for position

$12.00 $14.00/ hr

Negotiable

Contact this candidate