Management Manager

Denis Bondarenko

* ********* ******* **, ******, Moscow,141401

Tel:916-***-**** Email:*******************@*****.***

IT Infrastructure Manager

PERSONAL STATEMENT

A multi -s killed IT ma na ge r with goo d all -ro und s up ervi so r y a nd technical e xp ertise. I'm and advocate and strong supporter

of the Business case problem solving approach. Ver y cap ab le to ensure t he stable I CT syste ms / IT services performance and

provisioning, targeted to i mp ro vement of the company overall efficie nc y a nd p erfo r ma nce. Pr actical kno wled ge o f

developing and testing of BCP/ DRP. Vast Experience in Helpdesk, Systems and Application Support Units Management

together with Quality management and Performance optimization experience. In-depth understanding and practical

experience in the areas of Vendor/Suppliers/Outsource /ISP management.

Practical experience of adaptation and enforcing the ITIL practices. Complex vision of IT role in the Enterprise environment

with focusing on continuous alignment with business goals and continuous improvement. IT SOP composition experience.

Loo king fo r a ne w a nd c ha llenging ma na gerial po sitio n, o ne that will ma ke b est use o f my e xisti ng s kills & exp erience s

also further my perso nal d evelop me nt.

Professional Skills

Management Personal Dynamic Technology

Inspirational Knowledge of complex systems

IT Infrastructure Administration Efficient

Team player builds

Performance management Energetic

Delegating MS Domain Structure and Policies

Incident and Problem Management Productive

Articulate VMware

Motivated

Cost control and Budgeting

Goal orientated Networking (Cisco/HP)

Driven &

IT hardware, software procurement

Even-tempered VoIP (Cisco/Avaya/IPC)

ambitious

Project management

Decision maker Video Conferencing (Polycom)

Internal IT policy developing and

Critical thinker P ublic/Private Clouds (Amazon)

enforcing.

Monitoring (Zabbix)

DB (MySQL)

BUSINESS ADMINISTRATION SKILLS AQUIRED DURING THE CAREER PATH

Comprehensive knowledge of the emerging management theories, techniques, and practices. (ITIL, ITSM, Role Models,

Personal Experience in building the IT Helpdesk, Systems and Application support from ground up in EU and Russia)

Ability to analyze, understand and evaluate contemporary problems facing modern business organizations from the IT

standpoints. (Business Case Problem solution approach a. Hypothesis b. Issue Tree c. Drill-Down Analysis d. Synthesis)

Can critically evaluate any business challenges and opportunities that arise and find the possible competitive advantages IT can

benefit the business with. ( Industry online publications, seminars and trends following)

Working with minimal supervision and able to deal with multiple demands in a calm and professional manner.

Understanding the importance of team work and corporate culture within an organization. (experience working in the

international companies in US, EU and Russia made me familiar with an international corporate culture)

Supporting junior staff through the provision of continuous training, coaching and development. (I was a trainer and mentor

for all new hires in EU, Russia and 3-rd party outsource contractors in Japan. I introduced the newly hired colleagues with

our internal policies and procedures, systems architectures and specification, proprietary software products, which were

created by the company's development team)

Able to complete a high volume of activities, often against tight timescales. (involvement in 4-6 different sponsor's projects

simultaneously)

Ability to interpret complex information and business processes. ( Knowledge of process decomposition and analysis practices)

Identifying inefficiencies and then taking necessary steps to improve processes (Familiarity to "Guide to Business Analysis

body of Knowledge)

Discharging all responsibilities with optimum economy.

Making informed and influential decisions in fields such as Vendor & Service Provider and Supplier Research.

Extensive understanding of business matters & able to analyze and forecast business performance. (Capacity management &

Budgeting)

ACADEMIC QUALIFICATIONS

Stavropol State University 1997 - 2002

Infomatics/English Language - Bachelor's Degree

Brooklyn College (New York City) 2005

Economics - Continuous Education Program

IT Certifications and Cources:

ITILv3, ISACA CISA cource, Cisco CCVP,CCNP, Nortel, IBM Security Advisor.

HOBBIES AND INTERESTS

Tennis, Snowboarding

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