Customer Service Representative
Resume:
Carl Jones
Sugar Land, TX 77498
Cell: (281) - 685-2531
Email: ***************@*****.***
Qualification Profile:
INSPHERE, Houston, TX Jan.
Independent Licensed Agent
Seek out new clients and develop clientele by networking to find new
customers and generate lists of prospective clients for life, health,
retirement, and long term care insurance. Develop marketing strategies to
compete with other individuals or companies who sell insurance. Provide a
consultative approach to best meet the needs of each client.
AFLAC, Houston, TX Sept.
2010 - Jan 2012
Independent Agent Representative
Seek out new clients and develop clientele by networking to find new
customers and generate lists of prospective clients. Interview prospective
clients to obtain data about their financial resources and needs, the
physical condition of the person to be insured, and to discuss any existing
coverage. Attend meetings, seminars and programs to learn about new
products and services, learn new skills, and receive technical assistance
in developing new accounts
AMERIGROUP Community Care, Houston, TX
Oct. 2005 - Sept 2009
Senior Marketing Representative
Assigned territory within the service delivery area to execute initiatives
set forth by the company and department for the purpose of acquisition of
new members and retention of existing members; the product provided to
clients included Star, Star Plus and CHIP. Provided support to Provider
Relation and Health Promotions departments to obtain goals set by company.
Facilitator for the Star Plus Program in the city at large. Attended
meeting with senior citizen within the city that were eligible for the SNP.
AMERIGROUP Community Care, Houston, TX
July 2000 - July 2005
Marketing Representative
Assigned territory within the service delivery area to execute initiatives
set forth by the company and department for the purpose of acquisition of
new members and retention of existing members; the product provided to
clients included Star, Star Plus and CHIP. Provided support to Provider
Relation and Health Promotions departments to obtain goals set by company
HMO BLUE STAR PLUS, Houston, TX
July 1998 - May 2000
Care Coordinator
Received intake information from Member Service Representatives regarding
member request for new service delivery and met high risk criteria per
orientation and/or health status screen. Provided a direct link from
ancillary provider to care coordination; assisted with authorization
process via Individualized Care Plan entry for existing and on-going long
term care services; received authorization inquiries from ancillary service
providers; reconciled authorization of long term care services with
ancillary providers on a monthly basis.
MAXIMUS, Houston, TX
Jan 1998- July 1998
Outreach Counselor
Provided support to insurance brokers the capability to participant in the
Star and Star Plus Medicare programs through eligible enrollment process.
EDUCATION:
B.A. Communications, Grambling State University, Grambling, LA
LICENSE:
Group One, Texas
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