Customer Service Manager

ASHEEN PATEL

TWO RIVERS, DILLYWOOD LANE MOBILE - +44-079********

HIGHAM ***********@**********.***

KENT

ME3 7NT

UNITED KINGDOM

PROFILE

I AM A HIGHLY RESPONSIBLE, AMBITIOUS AND MOTIVATED INDIVIDUAL WITH A STRONG PASSION FOR FINANCE AND BUSINESS.FROM MY

JM PRINT, I AM ACTIVELY HELPING ADVERTISING CAMPAIGNS AND NEW MEDIA STRATEGIES FROM CLIENTS AS

CURRENT EMPLOYMENT WITH

THEY WISH. I AM ABLE TO WORK SUCCESSFULLY IN A TEAM, BOTH BY BEING A LEADER AND COLLEAGUE. FURTHER I AM ABLE TO WORK

INDEPENDENTLY WITH HIGH LEVELS OF PRODUCTIVITY, DAY TO DAY. MY WORK EXPERIENCES AND EDUCATION HAVE ENHANCED MY PASSION

FOR WORKING IN THE FINANCIAL SECTOR AS WELL AS MY DESIRE TO SUCCEED.

EMPLOYMENT HISTORY

2012-PRESENT - JM PRINT SERVICES, LOUGHTON, ESSEX – ASSISTANT

- SKILLS DEVELOPED INCLUDE TIME MANAGEMENT, PROFESSIONALISM, CREATIVITY, PROBLEM SOLVING, TAKING INITIATIVE AND

LONG/SHORT-TERM PLANNING.

2006-PRESENT - NEWSBOX EXPRESS, GRAVESEND, KENT – ASSISTANT MANAGER

- SKILLS DEVELOPED INCLUDE CONSUMER ADVERTISING, CUSTOMER SERVICE, COMMUNICATION SKILLS, BUSINESS ACUMEN, FORECASTING,

BASIC ACCOUNTING, LOCALISATION, NEGOTIATING, AND FLEXIBILITY.

2007-PRESENT - ZERO DEGREES, BRISTOL HARBOUR FESTIVAL/BALLOON FIESTA, SEASONAL – BAR MANAGER

- SKILLS DEVELOPED INCLUDE CUSTOMER SERVICE, COMMUNICATION SKILLS, HEALTH AND SAFETY, BUSINESS MANAGEMENT, CASH

CONTROL, FORECASTING AND PROVIDING DATA TO HEAD OFFICE.

WORK EXPERIENCE

2010 -CELESTIAL SECURITIES PRIVATE LIMITED, VADODARA, INDIA - STOCK TRADING AND BROKER.

TWO-WEEK WORK EXPERIENCE AT THE VADODARA STOCK EXCHANGE. DUTIES INVOLVED:

- TRADING WITHIN REGULATIONS OF THE VADODARA STOCK EXCHANGE.

- MANAGING SHARE CERTIFICATES FROM VARIOUS COMPANIES ON BEHALF OF THE BROKER.

AT CELESTIAL SECURITIES, I HAD TO ADAPT MY WORKING KNOWLEDGE TO UNDERSTAND HOW TRADING IS ACCOMPLISHED, VERY

DIFFERENT FROM HOW TRADING IS CONDUCTED IN THE LONDON STOCK EXCHANGE.

I WAS IN AN ENVIRONMENT WHICH WAS OUT OF MY COMFORT ZONE; HOWEVER, I SHOWED THAT I WAS ABLE TO ADAPT MY KNOWLEDGE AND

ALSO MY RELATIONS WITH PEOPLE SPEAKING DIFFERENT LANGUAGES.

2008 - MF GLOBAL LONDON - COMMUNICATIONS ASSISTANT.

TWO-WEEK WORK EXPERIENCE. DUTIES INVOLVED:

- OPERATING PHONE SERVICES AND RESEARCHING COMMODITIES FOR MF GLOBAL EXTENSIVE CLIENT BASE.

- GIVING FEEDBACK TO CLIENTS REGARDING COMMODITIES AND EQUITY SHARES.

- UPDATING AND PROVIDING COMPANY WITH FORMS AND DATA SHEETS TO KEEP OPERATIONS SIMPLE.

- WORKING WITHIN A SMALL GROUP WHERE FEEDBACK FROM SENIOR MEMBERS WAS USEFUL AND FREQUENT.

AT MF GLOBAL, I DEVELOPED A WIDE RANGE OF SKILLS, NOTICEABLY MY PHONE SERVICES, WHERE I IMPROVED MY COMMUNICATIONS TO

BE MORE CLEAR AND CONCISE. COMMUNICATING WITH CLIENTS GAVE ME OPPORTUNITIES WHERE I COULD INTERPRET DATA OF

COMMODITIES AND SHARES ON THE DATABASE USED WITHIN MF GLOBAL.

I HAVE USED THIS TIME ALSO TO GAIN EXPERIENCE IN THE WORKING WORLD WITHIN AN OFFICE ENVIRONMENT WHERE TEAMWORK IS

.

ESSENTIAL AND ALSO INDIVIDUALITY IS KEY IN BECOMING SUCCESSFUL

2007 - FXCM SECURITIES (FORMALLY ODL SECURITIES) - DESK ASSISTANT TO THE SPREAD BETTING AND CFD DESK.

TWO-WEEK WORK EXPERIENCE. DUTIES INVOLVED:

- WORKING FRONT OFFICE FOR AN INTERNATIONAL FX AND DERIVATIVE BROKER.

- RESPONDING TO CLIENT QUERIES AND PROVIDED PLATFORM SUPPORT THROUGH EMAIL.

- ASSISTING WITH A DESK PROJECT PROVIDING ANALYSIS OF COMPETITOR’S SPREADS AND DEALING COSTS.

AT FXCM SECURITIES, I FAMILIARIZED MYSELF WITH THE FOREIGN EXCHANGE MARKET AND OTHER DERIVATIVES THAT THE BROKERS

USED DAILY. I WAS ABLE TO PUT INTO PRACTICE THE USEFUL SKILLS THAT I GAINED FROM SENIOR TEAM MEMBERS TO GRADUATE

EMPLOYEES.

EDUCATION AND QUALIFICATIONS

2010-2013 – KINGSTON UNIVERSITY, LONDON

BUSINESS ECONOMICS BSC (HONS) – LOWER SECOND CLASS

MODULES INCLUDE MICROECONOMICS, MACROECONOMICS, STATISTICS AND ACCOUNTING IN FIRST YEAR, AND CORPORATE FINANCE, ECONOMETRICS,

MATHEMATICAL TECHNIQUES AND MATHEMATICAL METHODS IN SECOND YEAR. IN THIRD YEAR, MODULES INCLUDE FINANCIAL RISK MANAGEMENT,

FINANCIAL ECONOMETRICS, INTERNATIONAL TRADE AND FINANCE AND ECONOMICS OF SMALL AND MEDIUM SIZE ENTERPRISES.

1994-2010 - KING’S SCHOOL, ROCHESTER, KENT

A LEVEL - DESIGN TECHNOLOGY, MATHEMATICS AND ECONOMICS

GCSE - 11 A-C GCSE GRADE INCLUDING MATHEMATICS, ENGLISH, FRENCH AND GERMAN

ACHIEVEMENTS

2009 - YOUNG ENTERPRISE – TREASURER

AS TREASURER, I LEARNED HOW TO MAXIMISE OUR REVENUES WITH THE GIVEN BUDGET WE HAD AND ALSO HOW TO SPEND IT ECONOMICALLY IN ORDER TO

GENERATE MORE PROFIT.

2009 - IFS STUDENT INVESTOR

THIS KICK-STARTED MY DESIRE OF TRADING AND PURSUING A CAREER IN THE WORLD OF FINANCE. I WAS ABLE TO TURN A PORTFOLIO OF £100,000 INTO A

PORTFOLIO CLOSE TO £170,000 WITHIN 6 MONTHS OF TRADING USING A VIRTUAL TRADING ACCOUNT.

2006-2009 - NCO COMBINED CADET FORCE –HEAD OF NAVY CCF.

2007-2009 - DUKE OF EDINBURGH AWARD - GOLD AWARD.

2008 - ROYAL YACHTING ASSOCIATION (RYA) – COMPLETED LEVEL 1 AND 2.

TECHNICAL

-FULL CLEAN DRIVING LICENCE

-STRONG PROFICIENT KNOWLEDGE OF MICROSOFT WORD, EXCEL AND POWERPOINT

-AT FXCM, I WAS ABLE TO OFFER MY SKILLS WITH COMPUTER SOFTWARE, FOR EXAMPLE, MICROSOFT EXCEL AND MICROSOFT WORD,

WHERE I WAS ABLE TO GENERATE MANY DOCUMENTS FOR THE TEAM AT A HIGH STANDARD BUT ALSO WITHIN A STRICT TIME PERIOD.

- CREATING DATA TABLES FOR STOCK CONTROL AND FORECASTING

INTERESTS

OTHER THAN AN INTEREST IN FINANCE AND BUSINESS, I HAVE A STRONG PASSION FOR SPORTS SUCH AS SKIING, SNOWBOARDING

AND SAILING. ANOTHER MAIN INTEREST IN MY LIFE IS TECHNOLOGY; I AM ALWAYS KEEPING UP TO DATE WITH DIFFERENT

CONSUMER PRODUCTS AS WELL AS FUTURE PROTOTYPES THAT DEFY MODERN DAY TECHNOLOGY.

I HAVE COMPLETED TWO LEVELS OF THE RYA SAILING COURSES AND SOON WILL BE COMPLETING A SKIING INSTRUCTORS

COURSE. OTHER THAN THESE SPORTS I ACTIVELY PLAY FOOTBALL, CRICKET AND TENNIS IN MY SPARE TIME. TRAVELING IS ALSO

A KEY PART OF MY LIFE, HAVING BEEN TO MANY DIFFERENT COUNTRIES ACROSS THE WORLD AND LEARNING NEW CULTURES AND

LIFESTYLES.

REFERENCE

JIG PATEL – DIRECTOR

JM PRINT SERVICES LIMITED

3 SOUTHERNHAY, LOUGHTON

ESSEX, IG10 4EN

TEL: 079********

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