Customer Service Human Resources
Resume:
Lucimeire da Silva
meire *******@***.***
Professional with 4 year’s experience as a Human Resource, Financial
and Administrative assistent and sales in a very busy environment, with
excellent communication and organization skills. I have gained invaluable
experience and learning in a wide range of complex administration roles,
especially within international and multicultural environments. Exceptional
people skills and a passion for customer support, with a can-do positive
attitude and problem resolution skills.
EDUCATION
Leinster College In English Advantage International Dublin 2014
Leinster College In English Advantage International Dublin 2013
SEDA College in English Language. English for Business Dublin 2012
SEDA College in English Language. English for Business Dublin 2011
Degree in Financial Management, University Pontific Brazil 2008
Catholic of Minas Gerais Belo Horizonte
PROFESSIONAL EXPERIENCE
Kiely’s of Donnybrook August 2013/Present
Donnybrook Road, Dublin 4. Ireland
Floor Staff & Assistant
Leonarder's Corner January 2014/April 2014
Clansbrassil Dublin 8. Ireland.
Kitchen Assistant
During these months at Leonarder's Corner I assisted the chef in food
preparation, ensuring the kitchen is always clean and tidy, adhering to
healthy & safety regulations, tutoring others kitchen area.
RTE Ireland 2012
Studio Donnybrook RTE
Extra acting at serie Fair City on Irish TV.
FIEMG 2008/2011
( Federation of Industries of the State of Minaas Gerais )
Human Resources
Capable of using all MS applications + other off-the-shelf applications (Visio,
Photoshop, Acrobat, FM Pro, SPSS, etc.), and of fast learning proprietary
applications (particularly Internet-based databases) to support all aspects of
work, including formatted reports, multimedia presentations and kiosks,
interactive websites, e-learning programs, virtual knowledge sharing
platforms, online surveys, complex and linked Excel tables, business
intelligence analyses, etc.
Capable of monitoring simple ICT structure including PCs, LAN, intranet,
extranet, website, security solution, back-up solution, data management etc.
to ensure reliable, stable and secure ICT environmentCapable of
understanding concepts of ICT infrastructure to cooperate with ICT specialists
in database or other ICT solution design, by contributing content structure
and contents
Capable of using combination of online synchronous and asynchronous
communication tools and knowledge sharing tools for real-time virtual
teamwork, teaching, learning and project management
Organization and administration of interviews
Organization and administration of training Maintenance/data entry for new
CARE Givers
Administering induction schedules and preparing induction packs
Ensuring HR files (hard and soft) are kept up to date and accurate
Providing secretarial, clerical and administrative support to HR as required
Invoicing and dealing with deliveries; banking and allocating cash receipts;
dealing with querie Delegating suitable work to an intern; working in the
claims department dealing with high volume invoices;
Ensure all invoices, payment requests are properly authorized in accordance
with procedures; recording transaction details in STARS and Excel,
maintaining documentation for all payments made and recovered, monitoring
amount paid out to payees and ensuring SCA in receipt of Tax Clearance
Certificates; maintaining log of all payees and status of their tax clearance
certificates; intrastate Returns; posting invoices and contract payments, etc.,
EXTRACURRICULAR ACTIVITIES:
Voluntary Work in the Focus Ireland (Dublin).Accounting Homeless people on
street giving they food and cover .
LANGUAGES: Native languages: Portuguese, full professional proficiency in
English, intermediate Spanish and understanding of Italian.
COMPUTER SKILLS: Experience and familiarity with: PC and MAC, Windows,
Microsoft Office Excel, Data Processing, Internet, Outlook.
OTHER INFORMATION: Personal interest and passion for social networks,
new technologies and customer service. Full Clean Driver License Type B.
Valid EU work authorization. Availability to travel.
Contact this candidate