Customer Service Human Resources
Resume:
Amber Rose Brown
Human Resources Staffing Representative
Los Angeles, CA
*********@*****.*** - 310-***-****
To Whom It May Concern:
My name is Amber Rose Brown and I am the ideal employee for any luxury brand hospitality/administrative
team. Having been a Customer Service specialist and Business Management professional for a very long time,
my interest, passion and drive toward excellence would be tremendous assets to your hospitality/administrative
team. My customer approach style mantra is “Always be Courteous, Considerate, and Cooperative.” I am
sending you this letter, along with my resume, as I believe my talents in providing remarkable customer service,
knowledge in luxury brand management, and passion for hospitality; make me an ideal candidate for an array
of positions within your luxury brand management sector. I am interested in a career in business management
with a focus on luxury style service.
WORK EXPERIENCE
Human Resources Staffing Representative
SLS LAS VEGAS HOTEL & CASINO - April 2014 to July 2014
Opening Extra
Responsible for assisting the human resource generalists and department hiring managers in reviewing all
applications, contacting qualified candidates for interviews, and verifying authenticity of documents/
identification using various programs to include ICIMs, Talent-Wise, and I9 Tracker.
Exercised professional demeanor and diplomacy with challenging customers; achieved customer
satisfaction and maintained company loyalty.
Addressed human resources complications, overcame communication and cultural barriers, advised
applicants of best jobs to apply for based on their qualifications. Followed up to ensure satisfactory
resolution.
Properly fulfilled all administrative needs ensuring the applicant tracking system was appropriately
maintained and candidates receive applicable correspondence, resulting in a 98% accuracy rate for all newly
hired employees.
Brand Training Ambassador (BTA)/Sales Associate
TORY BURCH SANTA MONICA PLACE - August 2013 to April 2014
Consistently delivered transformational customer experiences, by building the brand one customer at time and
ultimately increased business sales by 19% a quarter.
Exhibited a strong commitment to service, a genuine curiosity and interest in people, validity,
fashion & style sensibility and exceptional selling skills.
Promoted to BTA position of product knowledge & training; assisted managers in implementation of training
program that contributed to the increase in UPT sales.
Consistently met and/or exceed required call times and quality levels for the duration during tenure with the
company. Recognized by management for providing excellent service to customers;
received certificates of monetary value, team incentives and recognition awards.
*********@*****.***
Boutique Manager/Style Consultant
I LOVE FASHION BOUTIQUE - March 2011 to August 2013
Styled clients' creating professional personas to reflect the client's desired appearance; in conjunction with
building and cultivating a client book worth over $550K.
Accountable for the overall daily operations of (2) luxury retail store locations in the Los Angeles
area, managing budgets, marketing, merchandising, and daily rotation of inventory and back-stock.
Emulated the brand aesthetic and embodied a strong sense of fashion while upholding an enthusiastic
attitude.
Profoundly proactive in reacting appropriately to the rhythm of business to maintain fiscal
sustainability, not relying on walk-in traffic but clienteling, outreach and event opportunities.
Disbursing & Personnel Manager/ 2nd Class Petty Officer
UNITED STATES NAVY - September 2002 to September 2010
Over (8) years in positions of confidentiality and increasing responsibility within the U.S. Armed Forces,
encompassing extensive knowledge in personnel management, financial accounting, and international
customer service; while serving during war and peacetime aboard.
Provided exemplary customer service to servicemen/women while stationed in Africa, Australia,
Japan, and Greece, resulting in numerous requests to accompany troops on an array of missions.
Developed policies and procedures for internal operations for processing, which improved accuracy by 84%
and decreased overall operational cost by 30%.
Assessed and resolved complex conflicts with senior officers regarding long-term strategic fiscal
planning.
EDUCATION
ASSOCIATE OF ARTS in COMMUNICATIONS
Fashion Institute of Design & Merchandising - Los Angeles, CA
December 2012
SKILLS
Personnel Management Micro/Macro Economics Fiscal and General Accounting Business Law
Confidential Correspondence Public Relations Executive Liaison Affairs Client Communication
Professionalism Relationship Management Problem Solving Computer Applications Meeting and
Special Event Planning
ADDITIONAL INFORMATION
Honors & Achievements
National Defense Service Medal
Coast Guard Achievement Medal Navy Meritorious Unit Commendation Navy “E” Ribbon Navy Good Conduct Medal Fleet Marine Force Ribbon (Navy)
Armed Forces Expeditionary Medal
Armed Forces Service Medal
Navy and Marine Overseas Service Ribbon
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