Customer Service Representative

Felicia Irby

**** **** ** ** * apt Y *

Tacoma WA,98444

Home# 253-***-****

Cell# 253-***-****

Objective: To obtain a position in Customer Service utilizing abilities developed

Through experience and training for professional growth.

Summary: Detail oriented with excellent chemistry. Ability to work in a team enviroment,

or individually with minimum supervision . Demonstrates initiative; interacts effectively with

all profesionalism and dedication to Organization.

Skills: Security Officer, Community Relations Customer Service Human Resources,

Team Leader Skills, Team Worker, Knowledgeable in Microsoft word, windows excel and

Power Point

MPS Security 2013 2014

security officer

Duties include making sure that the rules are enforced

Patrolling warehouse writing reports and close contact With Management making sure

there is no theft and also did some training of new employees

Supervised work crew

Aviation Safeguard 2010 2013

Security Officer/Screener

Duties include enforcing security procedures and following regulations.

In process staff and vistors in and out facility. Scan customers for weapons prior to

entering facility. Monitors parking lots for illegal intrusion of vehicles. Directs and assist

customers to safety areas during emergencies. Esorts staff and customers as needed to

vehicles. Inspect company vehicles and facility to avoid theft of packages Train new

employees to be security officers and work in administration Worked with payroll.

Integrity Industry Inc 2003 2010

Office Supply Clerk /Quality Control

Duties inculde but not limited to ordering supplies for shipping and receiving

purpose. Assuring accuracy of all supplies being shipped. Maintained

accountability of incoming and outgoing merchandise .

.

Maintained files

. Scheduling Appointments

. Estimates for Contracting

. Responible for multiple phone linesed

Responsible for janitoral duties.

David Bridal 2004 2005

Customer Service Representative

Assistant to brides

Scheduled appointments

Inventory Control Clerk

Placed Orders for new merchandise

Assisted Facilites Manager with custodial work

Lexington Downs Apartments 2001 2003

Leasing Agent

. Office Manager

.Leasing Consultant

.Showed future residant model apartments

.Ordered office supplies

.Responsible for assuring property cleaning standard are maintained.

Federal way School District 1998 2004

Para Educator

.Assistant teacher with various duties

Worked with special needs students

.Counselor for children

Internatinoal Total Servies (ITS) 1993 2002

Supervisor

.Supervised work crew of 200+

.Maintained security check points

.Trained screeners

.Ordered uniforms

Management team assisant

.Front office clerk

.Worked with multiple phone line

Stouffer Madison Hotel 1992 2000

Pbx Operator

Worked multiple phones lines

For guest in the hotel and managers

Education

.Virginia University attending

.Lawton high school graduate

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