Customer Service Administrative Assistant
Resume:
L OREE LOVDAHL
Phoenix, AZ 85080
OBJECTIVE: Executive assistant position with opportunities for career development and education.
WORK EXPERIENCE:
Superior Home Services, Phoenix, AZ 2006–Present. Executive Administrative Assistant. Organized and
updated COO duties daily; set single-handed record for new referral entry--165 in 1 week. Renegotiated UPS contract saving
$25K annually; increased efficiency of inputting and completion of Repair Lists from >24 hrs to 15-30 mins, saving lead for
cross-load of multiple GB of financial data to major lending institutions (Wells-Fargo, Fannie Mae). Assured effective
communication by COO to all department heads electronically, in writing or verbally. Accelerated data input, upload, and posting
of inspection reports directly to the Web while maintaining 98.43% accuracy.
GE Consumer Finance Americas, Tempe, AZ 2004–2006 (transferred after GE acquired DNB)
Administrative Assistant - Leadership Team. Developed and implemented confidential projects to achieve business
goals and executives’ objectives. Managed employee monthly merit/review progression process. Blended two companies’
distinct HR functions to continue uninterrupted customer service. Analyzed and resolved payment processing issues while
auditing payroll department. Recognized with Leadership Excellence Award for the highest level of job performance.
Dillard National Bank (DNB), Gilbert, AZ 1991–2004. Executive Assistant. Reported directly to President of
DNB Credit Card Center (nation-wide); analyzed, prioritized, and processed accounts payable and payroll, ensured regulatory
compliance adherence; coordinated and conducted HR orientations and briefings for new/current employees. Fully supported
senior executives: arranged travel, prepared and edited corporate-level documents. Produced and reconciled HR reports.
Ensured employees’ comprehension of all banking regulatory requirements. Interacted with 500+ company personnel; fostered
teamwork and established genuine rapport with internal and external customers. Selected by leadership as “Employee of the
Month” numerous times.
Midwest CATV, Phoenix, AZ, 1989–1991. Data entry operator/office manager. Promoted after only 6
months. Supervised and trained data entry operators on proper diagnostic techniques, attention to detail, critical thinking and
problem resolution. Oversaw daily operations and periodic tasks, including monthly billing, record-keeping of inventory, and
purchasing of all company equipment and resources.
Desert Health Resources, Phoenix, AZ 1988–1989. Data Processing Operator II. Input, assembled and
produced daily transaction reports, including special processing. Supervised console operators. Trained new employees on
proper techniques, attention to detail, critical thinking and problem resolution. Further enhanced leadership qualities,
multitasking abilities, and organizational skills.
INFORMATION TECHNOLOGY EXPERIENCE: Microsoft Office including Outlook, Web-based applications,
Adobe, Google Chrome
PROFESSIONAL DEVELOPMENT & TRAINING
Bank Secrecy Act
GECF Security Awareness Training
FRB Regulation Z
Equal Credit Opportunity Act
Privacy of Consumer Financial Information
Fair Debt Collection
Practices Act
Foreign Assets Control
REFERENCES: Available upon request
Dear Sir or Madam,
I am sending my résumé in order to pursue an employment opportunity with your
organization.
As my résumé indicates, I have extensive experience as an executive assistant, with
human resources requirements. I possess valuable knowledge in the areas of human resources
and computer-based software applications, which enables me to quickly adapt to a dynamic
environment. My employment history demonstrates a high degree of effectiveness, consistent
dependability, and efficiency, especially during my time at the Dillard’s National Bank corporate
offices and my current position with Superior Home Services. This background helped me to
develop enhanced communication skills, versatile problem solving skills, and refined
organizational skills. In sum, the rigorous demands of my job have led me to develop
exceptional time management and decision making skills.
Currently, I am seeking a career opportunity with a challenging work environment and a
chance for continuing education. My proven abilities, diverse practical experience, personal
motivation, accountability, and positive attitude combine to make me a strong candidate for a
position with your company.
I will gladly come for an interview at your earliest convenience. You may reach me at
602-***-****. I look forward to meeting you to further discuss my qualifications.
Sincerely,
Loree J. Lovdahl
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