Customer Service/Project Manager

Tori Kloss

** ** ****** ** ****** #*** Henderson, Nevada 89011 352-***-**** c *********@*****.***

Career Objective

To contribute a strong background in customer service along with effective leadership skills to

succeed with the Company.

Professional Profile

*** 16 years as kitchen and bath designer, project manager. Ability to deal with all project sizes,

complexities. Worked with stock to custom cabinetry, tile, plumbing products, glass, electrical

products, etc. using light construction methods (remove or add of electrical, plumbing, walls and

windows).

*** Communicate proficiently with all individuals from entry-level staff and peers to senior level

management and VIP clients.

*** Oversee and organize jobs from beginning to end including consultation of clients, measuring,

designing, ordering, expedition and coordination of installation with contractors and partners to

follow up ensuring client satisfaction.

*** Coordinate daily and long term operations, monitor job performance and making adjustments as

necessary to ensure effective, efficient production and service while meeting goals, schedules and

deadlines.

Core Professional Strengths

* Communication * Customer Service * Task Management

* Organization * Presentation * Expediting

* Goal Orientation * Team Work * Sales

Systems Experience and Proficiencies

* Microsoft Word * Microsoft Excel * AutoCad 2005

* Microsoft Outlook * 20/20 6.2

Education

AA of Interior Design, Madison Area Technical College, Madison, WI 1995

Appleton High School West, Appleton, WI 1989

Salon Professionals, Inverness, FL 2010

Tori Kloss - page 2

Professional History

Community Training Specialist: Pet Project Transitions, Inc Las Vegas, NV 01/2014-current

* Non-profit agency working with physically and mentally handicapped adults.

* Design and style projects for 47 clients to fabricate using Styrofoam, hand made paper,

cardboard, paint, glue and recycled aluminum cans. Projects would reflect current season

and custom projects to be sold in Non-profit company store front. Organize all project

materials including torn paper, rolled rocks, paint, Styrofoam and specialty tools.

* Oversee 5 clients for primary project group that responsible for more intricate detail of

project assembly. Write daily and quarterly reports to be submitted to the director. Handle

“behaviors” as needed and accordingly; assist clients in restroom as needed and with

snacks/lunches.

* Assist with arrival/departure of clients on Paratransit buses.

* Volunteer time on weekends to care for foster cats (food, water, litter, sweep).

Flooring and Kitchen Design Associate Home Depot, Las Vegas, NV 4/2012-11/2013

* Responsible for FIRST motto: Finding, Inquiring, Respecting, Solving and Thanking

customers

* Educating customers on types of tile and stone, laminate and wood flooring including usage

and installation of; cut stock blinds; special ordered window treatments and flooring.

Knowledge of stock and special order cabinetry, appliances, and plumbing products. Product

selection, accurate ordering and coordination. Problem resolution. Follow up.

* Meet and exceeded personal sales and metric goals set by corporate.

* Taught “How to Update Your Kitchen” and “Bathroom Safety.”

* Pack down stock product, department maintenance.

Design Consultant, HOME K.O. 2011

* Responsible for initial consultation, design, sale, expedition and follow thru for each

project. File maintenance, reception work.

* Provided top-notch customer service, product knowledge; cleanliness of showroom.

* Manager privileges for money handling and ordering. Key holder.

Hair Stylist, TRADE SECRET, Tampa, FL 2010-2011

*Educated fellow associates and client with product knowledge and styling. Provided Beauty

Advisors up-dated sales skills involving greeting, adding add-ons, closing the sale techniques.

*Responsible consultation, wash, cut, color, style, men’s grooming, scheduling.

*Knowledge of opening/closing procedures, money handling, respective paper work

providing communications, sales goals, product pricing, receiving of product shipments, etc.

Project Manager, THE GREAT INDOORS, Las Vegas, NV 2007-2009

* Oversaw designers, material ordering/delivery and contractors for high end kitchen and bath

remodeling installation projects. Provided customer satisfaction, gross profit, project and

contractor management, post-completions resolutions for high-end kitchen and bath projects. *

* Maintained project records.

* Insured quality of workmanship from designer, installer by verifying final designs and

installation. Reviewed all product specifications, plans, scope of work, and change orders.

* Responsible for all profitable jobs. Assumed accountability and ownership of each project

from time of sale, through completion and final warranty work.

* Executed time management, multitasking and prioritization skills. Required clear and

concise written and verbal communication skills with client and fellow associates.

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