Customer Service Manager
Resume:
Samantha Jo Blakemore
**** ******* **. **********, ** 75402 Cell – 903-303-
9104
Education
• Paris Junior College – Associates - Computer Information Systems 12/14/2012
• Greenville High School - High School Diploma 6/3/2011
Professional Experience
Banfield Pet Hospital 12/02/2013-Present
931 Interstate 30 Frontage Rd, Rockwall, TX 75087
Practice Manager – Laura Hill
1050 McKinley Pl Dr, Ste 300, San Marcos, TX 78666
Practice Manager – Brooke Boren
Client Service Coordinator
• The Client Service Coordinator ('CSC') is a key role in the hospital supporting the flow of clients
and pets through the hospital, maximizing the productivity of the veterinary medical team,
ensuring great communication with colleagues and clients, and coordinating the care of clients
and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and
refer their friends and families. Providing exceptional professional service for every client with
each encounter and ensuring clients are retained while promoting the value of service. Educating
clients and promoting hospital services such as our preventive care Optimum Wellness Plans and
is most comfortable selling services to clients. Assisting clients by ensuring prompt service,
completing required documentation, and providing all necessary post visit instructions and
information. Following proper opening and closing procedures including balancing of cash
drawer.
OmniSYS LLC 4/29/2013-
09/10/2013
501 Air Park Ave. Greenville, TX 75402
HR – Alex Argueta
Call Service Representative
Independent Specialist
• Possessing strong verbal and written communication skills to effectively correspond with supplier
staff, physician offices, patients, and Medicare representatives. Answering all incoming phone
calls from doctor offices, pharmacies, and patients. Efficiently multitasking to walk the
pharmacies through the rejections they acquire in order to have a paid claim, while still
implementing the HIPPA and Medicare guidelines. Proficiently explaining the procedures to all
patient calls to help them better understand the guidelines for Medicare B and Medicaid claims in
order to pay for the patients’ supplies. Preforming test claims with new/independent pharmacies
in Medicare B and State Medicaid claims, as well as introducing the independent pharmacies to
our website. Also collecting the contracts/addendums from new pharmacies and closing them in
the system, then sending out an email for the new customers.
Lowe’s Home Improvement 8/26/11-4/26/13
3122 Interstate Highway 30 Greenville, TX 75402
Store Manager – Wallace Fisher
Head Cashier/Customer Service/Cashier
• The Head Cashier manages the front end activities by proactively visiting Customer Service,
Returns Desk, Front Line Registers, Commercial Registers, Lawn and Garden Registers,
Vestibules and parking areas. Provides direction and support to associates. Helps to ensure
Customer Service needs are met at all times. The Head Cashier is mainly located behind the
registers where they are positioned to proactively assist in potential customer assistance while
maintaining visibility of the exit doors for security and loss prevention issues. The Head Cashier
is also required to respond to all customer and employee generated EAS alarm activations per the
training guidelines, greet and acknowledge customers in a friendly, professional manner and
provide quick responsive service to maximize the customer's shopping experience. Coach
cashiers in providing great customer service. Responsible for putting money in the register’s in
the morning, making pulls throughout the day and taking money from registers after closing.
Responsible for all other duties as assigned.
Voice Team Member
• The voice team at Lowe’s is a small group of, employee picked, individuals who meet once a
month to discuss issue’s going on throughout the store as well as make an action plan on how to
improve the companies scores on the Employee Opinion Survey that comes around once a year.
Applebee’s Neighborhood Bar & Grill 3/2009 - 4/3/11
7004 Wesley St. Greenville, TX 75402
General Manager – Don Marikis
Server/Host/To-Go
• Greeted customers and took them to a table to be seated. Answered telephones, took orders, and
entered the orders into the computers. Greeted tables, wrote down orders, made conversation with
all guests, served their food, handled any complaints the customers had with their food or drink,
and closed out their bill.
Special Skills
Knowledge on how to operate fax machines, copiers, printers, transferring phone calls, organizational
skills, and an ability to type between 50-60 WPM.
References
• Lauren Campbell Home 903-***-**** Cell 903-***-****
• Britney Poe Cell 567-***-****
• Heather Garcia Cell 903-***-****
• Kameron Gassaway Cell 903-***-****
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