Customer Service Manager

Karen Anne Robson

**** ********* **. ******* ** N8R 1Y3 519-***-****

*********.******@*****.***

H IGHLIGHTS OF QUALIFICATIONS

** ***** ******** **************

Proficient use in Microsoft Word, Excel, Outlook, PowerPoint and QuickBooks

OHIP submission and reconciliation reporting, clinical auditing

Customs Issues and Procedures, governing compliance of CIC (Citizenship & Immigration Canada)

Medical and Health Service Manager

Conducted the flow of the day to day administrative operations. Liaise for and participated in training and

continuous education with The Windsor Essex County Health Unit. Public-relations, to maximize opportunities to

develop and implement new or improved programs. Presented, encouraged and promoted an atmosphere of

respect, dignity and compassion for all clientele and circumstances presented.

EDUCATION & TRAINING

Internship

2014

FedEx Trade Networks Windsor

ON

Supply Chain Management 2014

triOS College Business Technology & Health Care Windsor ON

AODA - Accessibility for Ontarians with Disability Act 2005 2013

Fall Arrest, WHIMIS & Fire and Safety Windsor ON

Work Place Violence & Harassment 2013

Prevention Program – Bill 168 Windsor ON

Canadian Marketing 1998

St. Clair College of Applied Arts and Technology Windsor ON

OSSD – Grade 12 Diploma

RELEVANT EXPERIENCE

Administration

Plan, organize, direct and evaluation the operations of the department providing a single administrative

service or several administrative services.

Organize and control corporate governance and regulatory procedures within the establishment.

Coordinate and plan for services such as accommodation, relocation, equipment, supplies, parking

maintenance and security services.

Assemble data and prepare periodic and special reports, manuals and correspondence.

Customer & Client Services

Meet and greet with clients and visitors, ascertain nature of business and direct to the appropriated person or

department.

Act as the liaison for the organization answering oral and written inquiries.

Represent with dignity and confidence acting as an agent for the organization for social media events.

Human Resources

Provide administrative support to the executive staff ensuring effective day to day operations.

Continual communication with management focusing on staffing, recruiting, profit & loss, research &

development, health & safety, analytical & problem solving.

Maintain the confidentiality & integrity in performing the responsibilities of the incorporation and the General

Manager.

Develop and implement advertising campaigns and social media events appropriate for print or electronic

media.

WORK HISTORY

Medical

Dr. Kiran Tatlay 2013

Administrator

Immigration Specialist

Site Construction-

MAT Cable & Communication Inc. 2010 – 2012

HR

HR / Consulting /

Network Source 2000 – 2010

Sales

Customer Service

Bell Canada 1998 – 1999

V OLUNTEER EXPERIENCE

Support Worker Out of the Cold Homeless Shelter 2012

Social Convener CR Recovery Additions Program 2012

Director Windsor Life Line Outreach 2010

Volunteer Heart & Stroke Foundation 2010

REFERENCES

Available upon request

Contact this candidate