Customer Service Administrative Assistant

Thandekah Dancil

Young professional, leader, and philanthropist in training

Syracuse, NY

***************@*****.*** - 315-***-****

I have experience in researching and analyzing data, customer service, sales, administrative duties, and

teaching/training. I have proficient skills in all Microsoft Office applications including excel. I am looking to find

an entry-level professional or managerial position where I can put my skills to work and build upon them.

WORK EXPERIENCE

Relay Operator

New York CSD - Syracuse, NY - June 2014 to Present

Responsibilities

-Use voice and hearing capabilities to assist the deaf and hard of hearing with communication to hearing

individuals

-Meet a monthly work efficiency goal

-Complete monthly American Sign Language training workshops

-Providing Customer Service to incoming callers

Skills Used

-Typing

-Customer Service

Board Member & Secretary

The Council of Young Philanthropists - Syracuse, NY - August 2013 to Present

Responsibilities

-Worked on a committee to create a grant for $10,000 to give to a 501c(3) in Onondaga County that served

refugees

-Reviewed over 50 grant applications to select 10 finalists

-Went on 10 visits to the sites of each finalist to observe their daily functions and get more information on the

proposed projects

-Helped select the recipient of the $10,000 for 2013 and presented a speech at the reception

-Currently writing a new application

Grantwriting Intern

The Hiscock Legal Aid Society - Syracuse, NY - January 2014 to May 2014

Responsibilities

-Researched multiple databases to select 5 distinct grants to apply for the Justice For All Program

-Gave elevator speech on the program to a panel of 10 local foundations

Accomplishments

-Successfully wrote an entire grant for the a Hiscock Legal Aid Society's Justice For All program. Application

will be submitted by the agency in October of 2014.

English as a Second Language Teacher

Gaetano Public School - Florence, AL - January 2013 to April 2013

Responsibilities

-Taught English as a second language to K-5 students at Geatano Public Elementary School in Florence, Italy

-Spent 10 hours a week in the classroom

-Wrote weekly lesson plans based off of the students' required English textbooks

-Introduced students to the American culture through visual displays, music, art, and short stories

Accomplishments

-Created a educational language game for final creative teaching project that was adopted by my 5th grade

class

Administrative Assistant

Syracuse University Public Affairs Department - August 2011 to January 2013

Kept records of assignments, attendance, and grades using Microsoft Excel for two college level courses

• Filing, copying, mailings, proof-reading

• Greeted students upon entry to department office and tend to their inquiries

Research Consultant

Onondaga County - September 2012 to November 2012

Collected and analyzed data on labor contracts for all municipalities in Onondaga County, NY

• Worked on a team with nine other consultants to produce a detailed, 122 page report on findings complete

with suggestions for improvement and a way to simplify future contracts and make them more uniform

• Was chosen along with two other consultants to present the report and findings to leaders of each municipality

present at the project-end reception

Community Development Intern

APD Solutions, LLC - May 2012 to August 2012

Collected and analyzed geographic and demographic data for all of the neighborhoods in the city of Atlanta

for a community improvement report and contributed to the writing of the report

• Hosted a networking event for real estate professionals weekly in Atlanta, GA and once in Charlotte, NC

• Conducted research on government and non-profit programs that benefit consumers in the current housing

market

• Showcased company properties to potential buyers

Consultant

Onondaga County Sheriff's Department - March 2012 to May 2012

Created and conducted a face-to-face survey for 120 inmates at the Justice Center in Syracuse, NY regarding

their lengths of stay at the facility

• Analyzed data using Microsoft Excel and provided a thorough, 52 page report on findings including visual

displays

Accounting Intern

Syracuse University Whitman School of Management - August 2010 to May 2011

Audited over 20 grant accounts

• Completed cash flows and invoice postings

• Kept activity records of over 200 participants in programs funded by South Side Innovation Center grants

Youth Enrichment Specialist

Say Yes to Education - Syracuse, NY - May 2010 to August 2010

Responsibilities

-Taught science to K-4 students at Porter Elementary School

-Created daily lesson plans based off of state testing requirements and the Syracuse City School District's

core curriculum requirement

-spent 35 hours a week in the classroom with 25 supervised hours and 10 unsupervised hours

Accomplishments

-Effectively used budget to purchase lesson and experiment supplies and had a surplus of funds left after

summer school ended

-My fourth grade class won 2nd place at the culminating summer event for best science showcase for the

entire district

Skills Used

-Teaching

-Presentation

-Public Speaking

-Microsoft Office

-Typing

-Problem-Solving

-Teamwork

Student Office Assistant

Syracuse University Falcone Center - June 2009 to August 2009

Greeted office visitors and tended to their inquiries

• Filing, copying, scanning, faxing, etc.

• Outbound phone calls/emails

• Office maintenance

EDUCATION

Bachelor of Arts in Policy Studies; minor in Real Estate

Syracuse University - Syracuse, NY

2010 to 2014

SKILLS

Microsoft office Word, Excel, PowerPoint, and Publisher; SPSS; Intermediate level Italian language; Typing

72 WPM EF

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