Customer Service Administrative Assistant
Resume:
Carri J Parrish
Colorado Springs, CO *****
**********@*****.***
Summary of Qualifications:
* Administrative Support/Office Management
* AR/AP
* Computer Literate
* Customer Service
* Scheduler
* Sales
* Government Security Clearance
Experience:
United States Air Force Academy, Wolverine Management Services, Colorado
Springs, CO 2012 to present
Administrative Clerk/Receptionist
Scheduling, coordinating, cancellation of appointments for mental
health dept., pediatrics, internal medicine, family practice, Falcon
Clinic, assisting patients for walk ins, updating computerized system for
no show appointments, medical call center,
Verifies patient information and makes corrections in CHCS and
AHLTA if needed with each request for an outpatient visit.
Uses computer terminal to input patient information and book the
appointment by inputting appropriate codes for various types of
appointments, patient's military status, health care providers, etc. When
system is down, maintain data/check in patients manually.
Ensures all treatment requested by the provider has been
scheduled; reschedules f/u appt's,
determines patient eligibility for services, asks appropriate
questions based on clinic guidelines to determine the nature and duration
of symptoms; initiates telephone consultation form as needed and gives to
appropriate provider, determine urgency of patient calls/visits, routine,
triage, emergencies, screening of patients, communicating with
clinicians in a timely matter, distribute/assure necessary forms are
complete for pediatrics, family practice, internal medicine, and Falcon
Clinic, inform patients of various services, verify 3rd party insurance,
end of day reports, maintaining Outlook calendar, distributing faxes to
appropriate personnel in a timely matter, verifying referrals in the
system/status of referrals, attend necessary staff meetings/training,
determine nature of calls and transfer to appropriate departments.
Provide superior customer service in accordance with HIPAA regulations.
DCI Construction, Colorado Springs, CO 2009-2011
Administrative Assistant
Duties: Data entry, preparation of contracts, change orders, inventory,
liaison between business owner/homeowners/subcontractors, scheduling of sub-
contractors/work orders, AR/AP, purchase orders, advertising/marketing,
scheduling/dispatching of deliveries, verification of complete supply list,
payroll, day-to-day operations of the business, direct support to the
owner.
Accent/Joy Armstrong, Woodland Park, CO - 2007-2009
Administrative Support
Duties: assisted with health care plan, charting, payroll, assisted in
interview process of new hires, training of new employees, meeting agendas,
scheduled meetings, managed supply inventory/assembly, liaison to outside
agencies/family, and health care providers, scheduled services with various
organizations, adherence to confidential matters/HIPAA regulations,
assistance with ADL, monitored vital signs (blood
pressure/temperature/pulse/respirations,) measured intake and output,
monitored medication supply, administered medications, wound care,
repositioning of client, monitored oxygen for proper air flow, range of
motion exercises, daily activities.
Red Rock Realty, Colorado Springs, CO - 2004-2007
Office Manager/Real Estate Assistant
Duties: maintained confidential files, monitored contract dates, data
entry, entered/updated listings, ensured state files were complete for
audits, multiple phone lines, appointment setting, scheduling, property
showings, interfaced with clients/public, coordinated tasks with various
companies to ensure closings, rental applications, responsible for
implementing weekly/monthly meetings, direct support to agents and managing
broker/ owner In real estate transactions.
State of California, Lanterman Developmental Center, Pomona, CA 1987-1994
Administrative Assistant
Duties: assisted with the interview process of employee applicants,
liaison/aide to program participants/staff members, proposed/implemented
and supervised job coach program, coordinated social activities, scheduled
health physicals, maintained confidential records, scheduled in-service,
payroll, customer service, data entry, assembly, monthly/quarterly reports,
assisted with annual recognition, direct support to the program director.
Education/Training:
* Pikes Peak Community College
Contact this candidate