Customer Service High School
Resume:
Katosha Johnson
Glen burnie, md 21061
katoshajohnson@gmailcom
TRANSFERRABLE SKILLS
1. Customer Service professional with managerial qualities
2. Basic computer knowledge
3. Determined, goal and detail oriented
4. Able to work well with a team and independently with minimal
supervision
5. Excellent communication and listening skills
WORK EXPERIENCE
Free lance makeup artist, New York, NY
Makeup Artist
03/2011- Present
1. Knowledge and experience of professional makeup application
2. Special events makeup, Bridal makeup, familiar with skin care and
color combinations
A&G Management, Glen Burnie, md
06/2011- 01/2012
Leasing Consultant
1. Met with prospective tenants to show properties, explained terms of
occupancy, and provided information
2. Prepared legal documents for leasing purposes
3. Inspect grounds to determine necessity of repairs or maintenance
4. Answered multi-line telephone lines and recorded messages
Care Plus Health LLC, New York, NY
07/2009- 04/2011
Marketing Representative
1. Processed legal government documents
2. Registered health insurance for low income families
3. Answered high call volumes and call center multi-line phone systems
4. Performed high quality customer service
United Employment Staffing, New York, NY
03/2003- 02/2008
Receptionist/Office Assistant
1. Greeted guest and clients
2. Directed calls to appropriate parties and recorded office messages.
3. Directed applicants to appropriate employment representatives.
4. Performed general office duties, ordering supplies and maintained data
base systems.
America Coffee New York, NY
08/1999- 09/2001
Shift Leader
1. Supervised, trained and scheduled shifts for acting employees.
2. Opened and closed the store.
3. Prepared bookkeeping duties with included invoices.
4. Handled checks cash and credit cards payments.
5. Accounted for daily receipts
EDUCATION: Park West High School, New York NY
High School Diploma earned
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