Customer Service Sales
Resume:
Drive *******@***.***
Oxford, PA.
19363
Justin M. Chaffier
Career Objective To obtain a position where I can apply my creative
abilities and coordination skills to deliver an
outstanding product to my customer while providing
second-to-none knowledgeable and caring customer
service.
Professional September 2013 - Present eBay Sales
Experience Oxford, PA
Antique and Rare Collectibles Seller and Appraiser
Deal in rare antiques and collectables;
Perform appraisals and maintain extensive research
library;
Specialize in porcelain artifacts, jewelry, antiques
and other collectibles and have received excellent
customer feedback for online sales on eBay.
Nov. 2012 - Sept. 2013 Internal Revenue Service
Philadelphia, PA
Customer Service/Contact Representative (Seasonal
Employee)
Provided technical tax assistance to taxpayers
through telephone interaction in a call center
environment;
Applied the tax code to assist taxpayers in
understanding their tax responsibilities;
Addressed a wide range of tax issues that required
unique solutions and determinations to resolve
taxpayer problems, disputes, and delinquency issues;
Provided assistance to taxpayers by analyzing and
evaluating information gathered from the research of
computerized records from multiple online/database
systems.
May 2010 - November 2012 Holiday Inn Express
Glen Mills, PA
Operations Manager and Customer Service
Representative
Managed the front desk of the hotel and provided
professional support services to guests and groups
along with facilitating events and banquets;
Assisted sales manager with hotel group sales and
Professional marketing;
Internships Analyzed and verified fiscal records and reports;
prepared financial and statistical reports; provided
information to the accounting staff to help
reconcile general ledgers;
Responsible for accounts receivable including
billing, collection, credit references, posting
payments and credit card batch processing;
Updated Tax Exempt Worksheet daily and kept
supporting documents;
Performed bank and balance sheet reconciliations;
Posted journal entries as directed by the
Controller;
Ensured that the Controller was appropriately
informed of all activity and of any significant
issues and concerns.
September 2009 - May 2010 Penn State University
University Park, PA
Management Intern for Athletic Department
Provided administrative and game-day support for the
men's and women's ice hockey and rugby teams
assisting in the managing of their operations
including customer service, ticket sales, and VIP
ticketholder entertainment and promotions;
Coordinated team marketing and special promotions;
Implemented in-game intermission activities and
other special events;
Responsible for the VIP Booster Room set-up and VIP
customer service entertaining the hockey teams' very
best customers;
Used Archtics Ticketing System software by
Ticketmaster to sell tickets.
May 2009 - September 2009 Cecil County, MD.
Rising Sun, MD.
Management Intern for Department of Parks and
Recreation
Supported management in the offices of the
Department of Parks and Recreation answering
customer questions about services offered as well as
coordinated recreational programs and facility
rentals;
Personally assisted the Superintendent of Recreation
with her responsibilities of providing outstanding
and fun recreational programs for the citizens of
Cecil County;
Supervised and implemented recreational camp
activities for young children like the Sunsational
and Safetyville day camps;
Provided recreational counseling duties for
participants attending the many camps and
recreational fields throughout Cecil County;
Performed building supervision at the Cecil Arena
located in Rising Sun, MD. This included preparing
the Arena for the recreational events and then
assisting with these recreational activities.
Education & 2009 YMCA
Certifications Jennersville, PA.
Completed CPR and first aid certification courses.
2006-2010 Penn State University University Park, PA
B.S. in Recreation, Parks and Tourism Mgmt.
Graduated: May 2010.
2004-2006 Cecil College
Northeast, MD
30 credits in liberal arts transferred to Penn State
University for B.S.
Interests
Recreational sports of all kinds; physical fitness;
healthy cooking; traveling; visiting amusement
parks; drawing and painting; and collecting/selling
fine collectibles and antiques.
References
Available upon request.
Contact this candidate