Customer Service Medical Assistant

Shandra Reed, cma, cpht

**** ******* **, ****** *******, GA 30127 ************@*****.*** 404-***-****

OBJECTIVE To attain and secure a position as a Certified Medical Assistant or a Certified Pharmacy Technician. A recent

graduate holding two Applied Science Associate degrees in Medical Assistant and Pharmacology. Striving to

continue to work at my highest level of excellence by providing outstanding overall patient care and satisfaction..

CERTIFICATIONS CMA NHA

#H4A6L2P8 Issue 09/21/2013 Exp. 09/21/2015

CPHT PTCB

#360************ Issue 07/31/2006 Exp. 07/31/2016

CPHT State of GA Pharmacy Board

#PHTC001291 Issue 05/12/2011 Exp. 06/30/2015

BLS/ CPR/ AED American Red Cross

#GA15206 Issue 11/30/2012 Exp. 11/30/2014

QUALIFICATIONS & Medical Assistant: Medical Terminology, Vital Signs, Injections, EKG, Urinalysis, EMR and Record Keeping/

SKILLS Medical Records. Also experienced in Standard Lab Practices and Procedures, Phlebotomy, HIPAA, OSHA, and

Standard Patient Care, with specialized training at Southeastern Primary Care Specialist as a CMA

Pharmacy Practices: Drug Terminology, Processing Orders, Unit Dosing, Dispensing Prescriptions, Restocking

and Reordering Medications and Supplies.

Computer Skills: PIMS, SAGE, UROCHART, PYXIS, POS, Epic and MS Office. Also knowledgeable in

managed healthcare, benefits, adjudication, rejections, and third party insurance practices and procedures.

General: Teamwork Facilitation, Professionalism, Exceptional Communication and Customer Service.

EXPERIENCE WELLSTAR KENNESTONE HOSPITAL CPHT

09/2013- CURRENT

Duties include: Restocking Pyxis, EMR, EPIC conversion, replenishing drug kits, delivering cart fills and IV’s to

patients’ and various departments in the hospital, refilling the carousel and shelves, compounding medications

and restocking code carts, RSI, Epidural and other needed kits for the hospital.

SUGARLOAF URGENT CARE CMA

12/2013- 04/2014

Duties include: Assist Dr and NP with patients according to their instructions, gathered vitals, chief complaints,

EMR, EKG’S, checked for glucose and A1C’s, confirmed medications and allergies, completed venipunctures,

urinalysis, cultures for lab testing, and maintain lab results in a reasonable time frame.

WELLSTAR UROLOGY ASSOCIATES CPHT

06/2013- 08/2013

Duties include: Greeted patients, accurately and successfully attained patients’ vital signs, chief complaints,

confirmed medications and allergies, dipped urine, pelvic scans, refilled patients’, prescriptions, faxed and

received prior authorizations.

KAISER PERMANENTE CPHT

02/2009- 12/2013

Duties include: Proficiently filled prescriptions, greeting members, ordering medications, problem solving,

computer data entry, maintained stock, provided exceptional customer service, and cashiering.

EDUCATION MED TECH COLLEGE, ATLANTA, GA

APPLED SCIENCE ASSOCIATE DEGREE IN MEDICAL ASSISTING

GRADUATED 08/2013 GPA 3.9

Studies included: EKG Testing, Vitals, Venipuncture, Phlebotomy, Lab Duties

HIGH TECH INSTITUTE, MARIETTA, GA

APPLIED SCIENCE ASSOCIATE DEGREE IN PHARMACOLOGY

GRADUATED 09/2006 GPA 3.0

Studies include: Dispensing, IV Admixture, Compounding, Unit Dosing, Calculations, Conversions, Billing, CMS

Forms & Regulations, Insurance Plans, and Medicare Rules

REFERENCES AVAILABLE UPON REQUEST

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