Customer Service Manager
Resume:
Harold Peguero
*** **. *** ***. *** *** Cell: 216-***-****
th
*************@*******.***
Pembroke Pines, Fl. 33025
Dedicated Property Manager with 15+ years of experience in Private and Public Housing desiring to obtain
a challenging position which utilizes my proven skills thereby enhancing my leadership ability. I am confident
that my commitment to rendering legendary customer service and lead by example management style are the
qualities necessary for the position available within your company.
Professional Experience
Cuyahoga Metropolitan Housing Authority Cleveland, OH 10/2001 to 02/2013
PROPERTY MANAGER
Responsible for the planning, directing and managing of staff, building and tasks.
Prioritize & Assign Work orders to maintenance staff.
Inspect work order completion and close work order timely.
Provide unmatched customer service to residents, employees, support service persons, the general public,
contractors and provide social service intervention.
Handled all resident complaints
Conducted resident and applicants interviews for the Low income public housing program; Verified all income,
assets for eligibility and obtained necessary information for all Annual and interim Recertfications, and provided
accurate Prioritization and submission of required HUD-50058 and HUD-9886 forms.
Introduced training programs to clerical and management staff that enhanced employee performance and help
build a motivated workforce.
Responsible for Identifiying needed structural and infrastructural repairs.
Preparation and monitoring of Budget.
Handled multiline telephone.
Coordinated monthly management meetings and annual resident information meetings.
Handled very busy office. I multi task very well. Coordinated and managed multiple priorities and projects.
Provided discreet reception services for a busy Management office. Scheduled appointments and maintained
accurate, up-to-date confidential client files.
Assisted with general accounting functions; maintained journals and handled A/P and A/R. Provided telephone
support; investigated and resolved housing issues with residents and supervised all on-site staff.
Orchestrated Property special events and managed customer relations and provided exemplary service to all
customers. Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while
preserving strict confidentiality.
Responsible for updating all tenant information in the “Elite Property Management System”
Pierce County Housing Authority Tacoma, WA 3/1996 to 1/2001
PROPERTY MANAGER
During my 5 years as Property Manager I have managed a hi-rise. My duties included but were not limited to:
Responsible for the planning, directing and managing of staff, building and tasks.
Provide unmatched customer service to residents, employees, support service persons, the general public,
contractors and provide social service intervention.
Introduced training programs to clerical and management staff throughout AMP that enhanced employee
performance and help build a motivated workforce.
Identification of needed structural and infrastructural repairs.
Handled multiline telephone.
Handled very busy office. I multi task very well. Coordinated and managed multiple priorities and projects.
Provided discreet reception services for a busy Management office. Scheduled appointments and maintained
accurate, up-to-date confidential client files.
Education and Training
BERNARD BARUCH COLLEGE, New York, N.Y. 1991-1993
Studied Business Administration
PHOENIX UNIVERSITY Independence, OH 2010
Studied Business Administration
DEVRY UNIVERSITY Independence, OH 2011
Studied Business Administration
Training:
CERTIFIED SPANISH INTERPRETER – 1996
NAHRO CERTIFICATION – 2002
CAM Pre-Licensing Course 5/2014 (will obtain License within the next 90 days)
Skills
Speak, Read & Write Spanish very fluently
Very skilled in MS Word, Excel, Power Point, Publisher, Access, After
Effects and Pinnacle Studio software’s.
References
Gary Marquez - FRIEND
15877 NW 14th Manor
Pembroke Pines, FL 33028
Carlos Vazquez - FRIEND
935 SW 143rd Terrace
Pembroke Pines, FL 33027
Jose Reyes - PASTOR
2327 Holmden Ave
Cleveland, Ohio 44109
Contact this candidate