Service Manager

Sadie L. Zander

**** *** **** ********* *******, OH 44118 440-***-**** *********@*****.***

OBJECTIVE

A practical professional seeking a career that allows me to use my strong communication, problem

solving, and analytical skills while contributing in collaborative environment.

QUALIFICATIONS

Experience recruiting possible clientele

Strong interpersonal skill set allowing the ability to initiate and maintain

diverse relationships

Experience in the initial and secondary interview process

Ability to work independently with minimal supervision to accomplish

assigned tasks

Proficient in Microsoft Word, Power Point, Outlook, Excel and SPSS

Innovative, versatile and an ambitious team player

EDUCATION & CREDENTIALS

Bachelor of Psychology (2012)

John Carroll University, University Heights, Ohio

PROFESSIONAL EXPERIENCE

Murtis Taylor Human Services Cleveland, OH November 2013 – Present

Community Psychiatric Supportive Treatment (CPST), Case Manager:

Hands on experience among clients with varied clinical diagnoses including Posttraumatic Stress

Disorder (PTSD), Intermittent Explosive Disorder, Mood Disorder, Depressive Disorder, Dysthymic

Disorder, Oppositional Defiant Disorder, Anxiety Disorder, Adjustment Disorder, Attention

Deficit/Hyperactivity Disorder,

Construct and update measurable, Individualized Service Plans (ISP) and Outcomes based on client

needs

Provide mental health interventions and advocacy for clients at contracted elementary and high schools

Present on-going support and monitoring for community based clients

Offer direct assistance in obtaining and retaining community resources

Monarch Boarding Academy, Bellefaire JCB University Heights, OH November 2012 – Present

Autism – Youth Counselor:

Hands on experience among clients with varied clinical diagnoses such as Autism Spectrum Disorder

(ASD), Pervasive Developmental Disorder-NOS (PDD-NOS), Moderate-Severe Mental Retardation,

Intermittent Explosive Disorder, Mood Disorder-NOS, Tourette’s Syndrome, Obsessive Compulsive

Personality Disorder (OCPD) and Bipolar Disorder

Perform daily data collection and input after completion of specific behavior-programming and

Individualized Service Plans (ISP)

Sadie L. Zander

2453 Lee Road Cleveland Heights, OH 44118 440-***-**** *********@*****.***

Utilize crisis intervention techniques if de-escalation methods prove to be insufficient

Provide opportunities for socialization and promote independent living

VOLUNTEER EXPERIENCE

Youth Ability University Heights, OH .

Service Activity Partner:

Confront the social fears and anxieties of developmentally-challenged teens and young adults

Provide support in the event of undesirable behaviors

Create, produce and launch a play to raise disability awareness

Montefiore Health Care Services Beachwood, OH .

Senior Care Assistant:

Coordinated countless residential and community senior activities

Support staff in the event of an emergency

Transported residents throughout care center

ACADEMIC RESEARCH AND ACHIEVEMENTS

John Carroll University University Heights, OH September 2007 – January 2012

Successfully constructed and executes a 12 week experimental analysis involving the relationship

between daily activity levels and cognitive ability

Operated in a team atmosphere to design and create a sexual and domestic abuse website dedicated to

college students

AWARDS AND ACTIVITIES HOBBIES

Player, John Carroll University Women’s Varsity Basketball

Member, Student Athletic Advisory Committee (SAAC)

Recipient, John Carroll University Presidential Scholarship

References Available Upon Request

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