Customer Service Administrative Assistant

Karla Caughman-Simpson

** ********* ****

Sewell, New Jersey 08080

phone: 973-***-****. email: *****.*******@***.***

Summary

. 10+ years of academic administrative support experience.

. Excellent analytical, interpersonal, problem solving, organizational,

and customer service skills.

. Proven dedication to the enhancement of students' academic experience.

. Extensive experience with maintaining confidential information.

experience:

New York University, College of Dentistry, New York, NY

2011 - 2012

Program Administrator, PEARL Network

. Generated weekly reports to monitor and evaluate study activity to ensure

compensation can be administered to participants and private

investigators at various research sites. Validated completion of study

requirements in order to compensate participants.

. Served as an information resource to departmental faculty and staff with

authority to resolve moderately complex administrative matters.

. Managed the Director's time, by reviewing incoming material and inquiries

and responding to routine and non-routine matters.

. Interpreted University and College policies, under the guidance of the

supervisor and College administrative leadership.

. Supervised part-time office support employees, by exercising authority or

making effective recommendations for hiring and other changes in status.

Academic Administrator, Basic Science

2003 - 2011

. Advised students on departmental academic requirements; held discussions

to review results of exams and quizzes; provided feedback of those

meetings to Department Chair.

. Developed and implemented student tutorial programs for first-year dental

students after identifying that students were struggling with the

transition from undergraduate to graduate school.

. Processed exams and quizzes, evaluated validity of questions, created a

database of questions based on those evaluations.

. Reserved, assigned, and posted room assignments for students, lecturers,

and examiners, and scheduled proctors and audio/visual equipment.

. Assisted with updating the Chair of the Department's calendar; assisted

in maintaining the Division's budget by approving purchase orders for

payment and maintaining an account control system for petty cash

reimbursement.

. Served as first point of contact for department responding to a variety

of inquiries from students, faculty, and other individuals.

New York Career Institute, New York, NY

Data Entry Supervisor/Administrator,

1989 - 2003

. Developed and implemented a master filing system for Thoroughbred

Computer Program.

. Created, coordinated, and maintained five hundred students' permanent

files on a computerized system.

. Processed financial aid for current students and payroll for forty-five

employees.

. Provided training for new employees on the IBM Tele Video 935 Computer

System.

education:

LaGuardia Community College, Long Island City, NY

Earned 40 credits towards an Associate of Arts.

training:

Intro to Workflow AP Workflow Blackboard Training

Role of Course Coordinator Harassment Prevention Managing Conflict

RA Forum: The Federal Budget NYUiLearn Google Mail & Calendar Fast

Process Track

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