Customer Service Manager

Ashley Nicole Simmons

Address: **** ******** ***** **

Cottondale, AL 35453

Cell: 205-***-****

E-mail: ************@*****.***

Objective:

To obtain a career that offers personal and professional growth.

Professional and experienced individual offering:

. Two years of experience as an Administrative Assistant at University

of Alabama Transit Corporation

. Two years of providing excellent customer service and communication in

a busy call center

. A very motivated individual that meets deadlines for tasks that are

given to, helps solve problems and/or conflicts in a business, handles

customer complaints in a well-behaved and professional manner

. Excellent experience in Microsoft Word, Excel, PowerPoint and

Microsoft Access

. Experience in setting retail products to planograms

. Excellence in customer service

. Knowledge in building displays in retail stores

. Multi-tasking

. Friendly and very dependable individual

. Stocking, process buybacks, inventory, labeling price labels

Employment:

Merchandising Execution Associate

July 2011-Present

Home Depot

Tuscaloosa, AL 35405

Duties:

. Checking planogram integrity

. Stock

. Customer Service

. Price Labeling

. Building displays per planogram

. Execute price changes daily

. Execute projects in estimated times

. Sequence products into assigned bays

. Holiday bay resets

. Process buybacks

. Cross merchandising

. Reset beams and shelves per planogram

. Executing and introducing new products

. Knowledge in using power tools and hand tools

Account Posting Clerk

February 2011-July 2011

APTOR Physical Therapy

Tuscaloosa, AL 35401

Duties:

. Post physical therapy charges onto patient accounts

. Post insurance payments and refunds to patient accounts

. Enter summary of patient charges, insurance payments and refunds to

CEO daily

Administrative Assistant

April 2008-May 2010

First Transit, Inc.

Tuscaloosa, AL 35405

Duties:

. Payroll

. Inventory for bus driver uniforms

. Answering and assisting phone calls

. Kept filing documents in place and order at all times

. Faxed and filed appropriate documents

. Scanned documents through printer onto computer as PDF files

. Checked inbox at the University of Alabama Transit Hub

. Made dispatch calls to all shift supervisors

. Assisting General Manager with any tasks

. Pre-screen qualifying applicants and helping applicants fill out

applications for a job

. Making appointments and interviews for General Manager

. Development of communication to staff regarding changes made by the

General Manager

. Made sure bus operators clock in and clock out properly on their shift

. Made sure all operators start their routes on time daily

. Recorded employees who clocked in early or late

. Updated bus operator log sheets for absences and doctor excuses or not

showing up or calling in for duty

. Submits background checks for new hires

. Kept offices, bathrooms, lobby and break room cleaned twice a week

. Sent out e-mails and calls to all staff members regarding staff

meetings at the University of Alabama

. Dealt with a strike against all employees

. Filed timecards in pay period orders

. Filing and filling out proper paperwork

. Made Microsoft Word documents regarding changes for charter routes for

employees

. Ordering office supplies

. Updated gas receipts for all company vehicles under Microsoft Excel

. Paying company bills and doing errands followed by General Manager

. Drove 348-ride night service vans back to bus shops daily and recorded

mileage

. Recorded total passengers for shuttles or charters on the weekends

. Verified 1-9 verifications

Employment Continued)

. Recorded lunch breaks for all employees

. Filed wage garnishments and filled out wage verification forms with

Housing Authorities for employees

. Provided excellent customer service to employees and our customers

. Submitted Motor Vehicle Records (MVR) for new hires

. Finished any other task given by General Manager.

Authorization Representative

November 2006-April 2008

Certegy Check Services, Inc.

Northport, AL 35476

Duties:

. Authorized or declined customer's checks or credit cards for different

retail services

. Provided excellent customer service

. Provided the utmost information to retail merchants or customers.

Customer Service & Inventory Representative

November 2005-January 2006

Bath & Body Works

Temporary (Holiday Help)

Tuscaloosa, AL 35405

Duties:

. Provided excellent customer service

. Cashier (check-out)

. Kept inventory updated

. Organized shelves and put out inventory.

Authorization Representative

October-November 2005

Certegy Check Services, Inc.

Temporary (Holiday Help)

Northport, AL 35476

Duties:

. Authorized or declined customer's checks or credit cards for different

retail services

. Provided excellent customer service and utmost information to retail

merchants and customers.

Education:

Shelton State Community College

March-June 2008

Major: Office Administration

Minor: Web Designing

. Typing and computer office program classes

. Accounting and Financial Programs

Hillcrest High School

May 2001-May 2005

Diploma: Regular

. JROTC program for three years.

. Office Assistant for school's office for three months

Skills:

. Typing (52 WPM).

. Great communication skills.

. Meets deadlines.

. Very motivated individual.

. Multi-tasked and well-mannered individual.

. Well-experienced in Microsoft Word & Microsoft Excel.

. Excellent knowledge of clerical and computer skills.

. Gives excellent customer service to meet their highest needs.

. Great personality

. Team oriented and very friendly

. Experience in submitting background checks, MVR's and I-9

verifications

. Excellent knowledge of payroll, accounting or anything that has to

deal with money

. Makes sure employees (or customers) are well taken care of

. Can read planograms

. Knowledge of using power tools and hand tools

. Always working safely

References:

. Mercedes

Thomas Wright

1 Mercedes Dr

Vance, AL 35490

Home: 205-***-****

. DCH Medical Center

Rhonda Caudle

Cell: 205-***-****

. Alabama One CU

Cindy Johns

4520 21st St

Tuscaloosa, AL 35401-3807

Cell: 205-***-****

. DCH Medical Center

Bobbie Morrison

Cell: (205) 205-***-****

. Tuscaloosa Sheriff's Department

Donald P Nelson

1614 26th Ave

Tuscaloosa, AL 35401

Cell: 205-***-****

Contact this candidate