Customer Service Administrative Assistant

DESTINI A DIAZ

**** * ****** **** *** ANTONIO, TX 78224 210-***-**** *******.*@*******.***

Education: Palo Alto College - Currently attending

University of Phoenix Online

McCollum High School

Computer Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft One Note, Microsoft Outlook,

Clip-Art, Microsoft Mobile, Xerox Fax, Xerox Printer, Xerox Scanner, 10 Key by sight and touch, Average of 60 WPM,

TX DFPS IMPACT System, Data Entry Skills, Medical Intergy System, Hospital EMR System, WordPad, Notepad,

Windows Paint program, Adobe PDF, Redax Plug-in tool for Adobe, TX DFPS S.T.A.R.R.S., Spark Instant Messenger,

GoToMeeting, GoToMyPC, HHSC TIERS System, San Antonio Immunization Registry System, TX DFPS eMAC

Request Program, Right fax, TX DFPS CAFM Request Program, Centralized Accounting and Payroll/Personnel System,

TX DFPS Electronic Mileage System, Bexar County E-File Website, TX DFPS Meeting Room Manager, and DFPS E-

Travel System

Work History:

TX Dept. of Family Protective Services, San Antonio, Texas

Investigations Administration Support Professional I February 2014 to present

• Assign cases

• Prepare case folders

• Perform research

• Data entry

• Send/receive e-mails and texts through Microsoft Outlook

• Answer and screen telephone calls

• Generate and send notification letters

• File cases

• Prep cases for delivery to other units in DFPS

• Submit order requests for supplies in my unit

• Prepare specific folders for monthly unit meetings containing required documents and information per Supervisor

• Route all cases to each unit that are assigned to my program daily in order to divide assignments evenly per protocol

• Monitor clients in visitation rooms as needed

• Prepare and maintain information for required reports

• Mail out Oral drug tests given by Investigators

• Stamp mail with US Postal machine for pickup and delivery

• Random Moment Time Study Facilitator

• Assist Supervisor for any additional job duties

• Provide great customer service at front desk duty

• Maintained confidentiality

• Supervisor’s assistant

TX Dept. of Family Protective Services, San Antonio, Texas

Administrative Assistant III July 2012 – February 2014

• Records Entitlement & Redaction Specialist

• Supervisor's Assistant

• Team Lead of unit

• Assign cases

• Randomly reviewed completed redaction requests for quality assurance

• Analyze, screen, and redact case records per specific request types

• Apply TX DFPS Redaction Guidelines on Confidentiality and my professional judgment when redacting cases

• Provided great customer service to clients and other DFPS employees

• Open Subpoena Person of Contact

• Maintained communication with District and County Attorneys regarding requests

• Assisted Supervisor with any additional job duties

• Answer phone calls, emails, and instant messenger

• Facilitated expedited emails regarding requests to all TX Redaction units

• Trained new employees on redaction for DFPS Commissioner's Redaction Summer Project

• Schedule and host unit meetings and conferences

• Copy, Scan, and Fax documents

• Maintained and recorded the progress of my unit to report to the DFPS Commissioner

• Maintained confidentiality

T.D.F.P.S. by Goodwill Ind.

Administrative Assistant III September 2010 - July 2012

•

• Records Redaction Specialist

• Team Lead of unit

• Maintained and recorded the progress of my unit to report to the DFPS Commissioner

• Analyze, screen, and redact case records per specific request types

• Apply TX DFPS Redaction Guidelines on Confidentiality and my professional judgment when redacting cases

• Answer phone calls, emails, and instant messenger

• Open Subpoena Person of Contact

• File cases

• Copy, Scan, and Fax documents

• Schedule and host unit meetings and conferences

• Trained newly hired “temporary employees”

• Assisted my Supervisor in creating the TX DFPS Redaction and Entitlement Guidelines for my unit

• Provided great customer service to clients and other DFPS employees

• Maintained communication with District and County Attorneys regarding requests

• Assisted Supervisor with any additional job duties

• Maintained confidentiality

CENTRAL CARDIOVASCULAR

Referral Coordinator & Insurance Verification April 2009 – April 2010

• Verify medical insurance coverage for patients

• Request referral authorizations for new and existing patients within the 72hr. timeframe policy

• Maintained the physician's schedules for all patients added

• Answer, screen, and route all phone inquiries

• File patient documents

• Data enter patient's insurance and demographic information

• Scan, Copy, and Fax patient confidential documents

• Send emails as needed

• Checked in patients at front desk

• Obtained signatures on required documents from patients

• Maintained confidentiality

Northeast Baptist Hospital

Admissions and Registration Specialist November 2008 - April 2009

• Register patients in a timely and accurate manner

• Receive and confirm patient's demographic and insurance information

• Data entered patient’s information into the hospital’s EMR system

• Documented all insurance benefit information into the EMR system

• Receive signatures on required forms from patients

• Collect patient’s insurance co-pays, deductibles, and payment plan deposits for services done

• Maintained minimum level of error rates as set by management with minimal supervision

• Update the check in log

• Register patients being admitted to the hospital for a long stay

• Assisted in all other additional job duties assigned

• Maintained confidentiality

Panera Bread, San Antonio, Texas

Cashier, Day & Overnight Baker October 2007 –

October 2008

• Cashier responsibilities when busy

• Provided great customer service

• Kept track of baking tool materials and dough to request more be ordered as needed

• Maintained a clean area

• Performed baking responsibilities in a safe and quality manner while following systems in place.

• Performed all steps in baking process to include proofing, finishing, set-up and cleaning.

• Managed time and materials to meet company expectations for profitability.

• Team player with fellow co-workers while helping the store and Original Bread to meet goals.

• Followed training programs and processes to ensure consistence in products and quality.

Child Protective Services / Goodwill Temp.

Administrative Assistant’s Temporary Clerk April 2007 - September 2007

• Obtained medical and dental information regarding children in care with the State of TX

• Prepared and maintained information for required reports

• Answered, screened, and routed calls for unit

• Assigned cases

• Prepared case folders

• Performed research

• Data entry

• Filed cases

• Prepped cases for delivery to other units in DFPS

• Assisted Supervisor for any additional job duties

• Copied, Scanned, and Faxed documents

• Maintained confidentiality

San Antonio Water System Contracted Janitorial Company

Janitorial Services September 2006 – April 2007

• Swept and mopped floors

• Cleaned building by emptying trash, sweeping, and cleaning surfaces

• Cleaned and disinfected desks

• Monitored building security and safety by performing such tasks as locking doors after operating hours and checking electrical

appliance use to ensure that hazards were not created

• Steam cleaned carpets

• Used cleaning solutions to remove stains and clean surfaces

• Cleaned windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees

• Dusted furniture and scrub surfaces clean

• Cleaned and service restrooms with mops and disinfectants.

Peter Piper Pizza, SAN ANTONIO, Texas

Food Line July 2004 – September 2006

• Prepared pizzas to ticket orders

• Maintained a clean and sanitized area to work in

• Answered phones from customer's

• Created order tickets for pick-up orders

• Worked as a team player to complete all orders in a timely manner

• Provided great customer service

• Cashier

• Assisted the front pizza cutters when needed

• Assisted in cleaning the facility when needed

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