Customer Service Insurance
Resume:
*** ****** ***** (***) *** - ****
Street E-mail
Papillion, NE *************@*****.***
http://www.linkedin.com/
in/richardewing
Richard D. Ewing
Professiona
l Gallagher Grace Mayer, Omaha, Nebraska.
experience
Commercial Account Manager: 6/2010 to
12/2013
Responsible for the day-to-day account management for
routine/moderately complex client accounts.
Managed an assigned book of business and built, expanded,
and solidified relationships with existing clients.
Lead appropriate resources to address the client's
risk/capital management needs. Secured existing business
and drove the sale of additional services and coverage
levels. Cultivated relationships with the most senior
buyer in the client organization as well as with
day-to-day client representatives and buyers.
Maintained retention goals for assigned group of
accounts.
Coordinated the work of administrative support and
customer service.
Supported an Account Executive / Broker Producer and was
the first line of contact when the Account Executive or
Broker/Producer was not available.
Licensed in Nebraska and Iowa and Ohio P & C.
Associated Underwriters Inc, Omaha, Nebraska.
Personal Lines Customer Service: 10/2007 to
1/2009
Performed ALL duties of personal lines customer service
for P & C insurance policies.
Entered policy information into computer using AMS.
Processed policy changes.
Answered phones and answered policy and billing
questions.
Processed payments and maintained files.
Worked with insureds face to face when they walked into
the office.
Processed MVR and CLUE report requests by agents.
Back up front desk receptionist.
Licensed in Nebraska and Iowa and Ohio P & C.
Associated Underwriters Inc, Omaha, Nebraska.
Farm Marketing Assistant: 04/2001 to
10/2007
(Assistant farm underwriter /
Customer service position.)
Examined new business farm applications for completeness
and accuracy.
Approved or rejected risks based on established
underwriting criteria.
Quoted and issued policies.
Processed policy changes.
Answered policy questions for agents and insureds.
Maintained files and processed payments.
Back up front desk receptionist.
Licensed in Nebraska and Iowa and Ohio P & C.
Occasionally backed up computer tech answering user
questions and performing computer back ups when needed.
Kept computer tech informed about new computer virus and
security threats and any software updates or solutions.
SITEL, Omaha, Nebraska.
Licensed Insurance Agent 10/1999 to
11/2000
Worked on American Horizon Insurance program.
Sold auto insurance policies.
Completed auto insurance quotes over the phone.
Performed all the requirements necessary to complete auto
insurance policies.
Licensed in multiple states to sell Property and Casualty
insurance.
SITEL, Omaha, Nebraska.
Licensed Insurance Agent 6/1998 to
10/1999
Worked on (AIG) American International Group Personal
Benefits program.
Sold auto, home owners, and umbrella insurance policies.
Completed auto, home owners, and umbrella insurance
quotes over the phone.
Performed all the requirements necessary to complete
insurance policies.
Performed all levels of customer service.
Licensed in multiple states to sell Property and Casualty
insurance.
Central States Health & Life, Omaha, Nebraska.
Information Specialist: 11/1995 to 6/1997
(Programmer 1)
Programmed in CULPRIT creating reports and files.
Analyzed existing programs.
Developed proficiency in the use of TSO/ISPF editor, MVS
librarian ELIPS, MVS JCL, and other programming tools.
Worked on the Year 2000 project.
Participated in a rotating on call schedule.
Wrote new and revised existing software.
Prepared sample data and reviewed the results.
Wrote, updated and maintained the detailed instructions
that list in a logical order the steps that computers
must execute.
Tested and debugged new programs.
Central States Health & Life, Omaha, Nebraska.
Request Specialist: 6/1992 to
11/1995
Operated multiple microfilm cameras.
Did filing and retrieval of electronic documents.
Operated IMNET retrieval workstations.
Answered telephones, maintained files, operated copiers,
and other office machines.
Took inventory of equipment and supplies.
Answered questions on departmental services and
functions.
Received requests for service and initiated action to
provide that service.
Oversaw the operation of computer hardware systems and
maintained those systems.
Prepared printouts and loaded the equipment with paper as
needed.
Oversaw company archives and responded to information
requests.
Operated machinery that automatically develops and
duplicates film.
Honors and Current Vice President and Secretary for the Omaha
Activities Chapter National Society Sons of the American Revolution.
Immediate Past Secretary 2012 - 2014 for the Omaha
Chapter National Society Sons of the American Revolution.
Member 2014 - 2015 Nebraska Board of Councilors Sons of
the American Revolution.
Awarded Meritorious Service Medal for my past service as
Omaha Chapter Secretary for the National Society Sons of
the American Revolution.
Education Nebraska College of Business (NCB)
1992/1993
Major : Computer Programmer
ANSI Standard COBOL
ANSI C
RPG I,II,III
MASM
Systems analysis
Programming logic
NOVELL networking
Computer applications
Business math
Iowa Western Community College (IWCC)
1983/1984
Major : Computer Programmer
BAL
COBOL
JCL
BASIC
Programming logic
Computer operations
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