Human Resources Management
Resume:
NICHOLAS L. WAHRER
Charlotte, North Carolina
***********@*****.***; www.linkedin.com/in/nicholaswahrer
Results oriented Human Resources leader, with extensive process, change
management and employee relations experience. Disciplined leadership and
management approach across military and business environments.
. Analytical
. Strategic management reporting
. Policy development and implementation
. Process improvement
. Leadership and operational training
. Knowledge of compensation
. Fluent in Spanish
. Proactive, collaborative and engaged
Professional Experience
Bank of America, Charlotte, NC (2011 - Present)
Process management and business support in the Mortgage Servicing
department. Integrate previous Human Resource experience for current
responsibilities, including hiring and training management of new
associates for Mortgage Servicing team. Develop and manage the report
creation, editing and delivery of critical information to ensure key
customer needs are met. Interaction with, and support of, senior
management for regulatory compliance and new business development.
Consumer Product Strategy Manager
. Developed and improved mortgage modification process and template
resulting in 25% + time and cost savings.
. Created management reports and Reporting Library on SharePoint for
8000+ documents.
. Responsible for change management process, including facilitation of
weekly governance meeting, for all reporting, including those for
executive and senior management.
. Disciplined management of orientation and training programs to improve
employee retention.
Lane Construction Corporation, Charlotte, NC (2007- 2011)
Regional (SC, NC, GA, TN, AL) Human Resources lead responsible for
planning and execution of all talent management activities, including
recruiting, performance management and employee relations. Responsible
for other operational activities, including policy development, training
and compensation. Served as one of two corporate Spanish HR managers,
responsible for translating and working with all Spanish speaking
employees company-wide.
Human Resource Field Manager
. Planning and execution of all regional recruiting efforts and Equal
Employment Opportunity (EEO) compliance.
. Served as the regional lead for performance management, establishing
consistent standards, constructive feedback and concrete development
plans for employees across the region.
. Addressed and resolved complex employee relations matters in a timely
manner.
. Led the development of consistent corporate policies and procedures,
which enabled improved workforce management, mobility and engagement
across divisions.
. Responsible for regional leadership training; instructed classes to
improve leadership skills of the company's front line managers.
. Managed the pay process of all hourly paid employees; organized
monthly meeting with district managers and
Regional Vice President to review salary increases and ensure equality
in pay for over 1,500 employees.
Military Experience
United States Air Force, US and UK (2000 - 2007)
Seasoned, senior Captain with extensive leadership and management
experience across Personnel. Responsible for local policy development,
implementation and compliance; employee relations and resolution;
training development and execution; and management of officer promotion
process. Liaison and relationship point person, with cross-cultural
responsibilities during international assignments.
Captain, Personnel and Manpower Officer
. Developed a consistent policy for ten bases in the execution of combat-
ready training; coordinated funding and manpower to effectively
deploy.
. Evaluated, developed and implemented policy on civilian deployments to
active military zones.
. Prepared detailed analyses of unit manpower authorizations; realized
savings of $185K by eliminating unfilled positions. Savings were
redeployed to purchase critical equipment.
. Managed and addressed all personnel harassment matters; ensured
appropriate resolution on a timely basis.
. Increased efficiency of personnel processing by 50% through the
creation of specific assignment schedules for 93 deployment locations.
. Trained a team of 130 personnel for wartime operations and accident
response; training included UK emergency personnel, local government
officials and US military personnel.
. Created material to facilitate senior military personnel training and
development.
. Addressed inefficient and ineffective promotions process; resolved
over 75 individual outstanding promotion issues with senior
leadership.
. Reworked the performance management process, resulting in a 92% on-
time rate for more than 300 evaluations over a three-month time
period.
Education
. M.S. in Management, Troy State University, 2002
. B.A. Spanish minor in Business Administration, College of Charleston,
2000
. A.A.S. in Health Science, Brigham Young University Idaho, 1997
Certifications and Recognition
. Human Resources PHR certification
. United States Air Force Human Resource PHR certification
. United States Air Force Air and Space Leadership Course graduate
. United States Air Force Company Grade Officer award
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