Customer Service Human Resource

Stephanie Ballard

*** ********** *** ***********, ** 30281

770-***-**** ********@*****.***

OBJECTIVE

To obtain a position in a company in which I can grow and become an asset.

EXPERIENCE

Executive Assistant- CSM Aug 16, 2010-Present

Human Resource Representative

Manage correspondents, oversees ordering and maintaining of office supplies, processes and

maintains records

HR liaison for the VP of Administration

Recruit new hires, schedule all new hire training, maintain shift schedules, maintain employee

records, update badge renewals, and updates policy and procedures

Enter all new hires in ADP system, process all new hire and termination paper work, ensure

that all Federal Guidelines are being met and followed, and oversee payroll

ADP Time & Attendance Certified

Responsible for interpreting information related to the organization's operations from

internal/external sources, including financial/accounting, marketing, operations and

individual employees, in order to participate in strategic planning and policy-making

Responsible for contract negotiation deals between the organization and potential

clients

Established relationships/alliances with key individuals in the community and in

professional capacities to assist in meeting the organization's strategic needs.

Supervised cases from reception through resolution & effectively handled complaints

from employees/managers

Evaluated contribution to organizational effectiveness, including assessment, design,

implementation and evaluation of activities with respect to strategic and

organizational measurement in HR objectives

Provided direction and guidance during changes in organizational processes,

operations, planning, intervention, leadership training and culture that balanced the

expectations and needs of the organization, its employees, stakeholders, and

customers.

Assistant Manager- Titlemax Sept 7, 2007-Aug 16, 2010

Loan Representative

Prepare monthly title audits, create new title loans, inspect vehicles, process reprocessed

vehicles for auction

Prepare daily bank deposit, register titles with state DMV, and daily paper work

Oversee daily collections, maintain daily standard levels, update customer records, and daily

marketing to promote more business

January 5, 2003-Sept 7,

Receptionist- Bally Total Fitness

2007

Customer Service, Personal Trainer

Help clients achieve they health goals, maintain a large base clientele, assist clients with

dietary regiments, and offered a dynamic workout program

Assisted customer service representatives by offering all potential new members free training

session, daily foot marketing, and assisted in promoting all Bally products

Answered switch board phone system, assisted customers in renewing their membership,

offered health counseling classes to assist the nutrition team in promoting products

Secretary 2- GA Dept. Of Corrections June 12, 2003-Dec 10, 2005

Transfer Clerk

Maintain probationer files, processed state transfers for probationers, conducted monthly drug

screens on probationers, processed monthly probation fees

Assist Probation Officers with court documents, maintained various database forms and

spreadsheets, set up and organized filing system, answered switchboard phone system

Maintain customer support to entire Probation office

EDUCATION

Strayer University- Human Resource Management Present

Human Resource Management

REFERENCES

References available upon request.

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