Sales Customer Service
Resume:
Rhonda Lynn Kovach
Myers Fort, Fl. 33908
Cellular 937-***-****
********@*******.***
OBJE A challenging position utilizing creativity and proven sales/management skills to improve
CTIVE business, volume, and profit, with a growth oriented business organization offering
advancement potential.
Area Sales Rep
Gold Star Energy Dayton, Ohio 3/2011 – present
• Broker electric and gas due to deregulation in fourteen states
• Meet with small to large business owners to evaluate gas and electrical usage and
compare rate costs for the energy usage.
• Research and develop leads.
• Describe and demonstrate benefits and values of products being offered.
• Maintain company prospecting and closing standards, with focus on retention of
current clients.
• Planned account strategies,
• Organized new employee training as well as on going in service training
• Cultivated under performing accounts to increase annual revenues
Area Sales Rep
Crescent Processing 4/2008 – 2012
• Collaborate with finance officers, marketing directors, and other decision-makers to
identify untapped market potential and secure new contracts.
• Planned sales strategies, gave product presentations for the sale of Micro-
Technology and other credit card related services.
• Traveled the region to assist new business owners with rollout activities.
• Prepared sales presentations and negotiated contracts
• Communicated with franchise owners and company operations management to
ensure customer service and account retention.
• Coordinated daily sales and business development activities to improve our
corporate position.
• Established goals and reviewed accounts to ensure objectives were achived
B 2 B appointment setter
TopAgent 7-2006 –4/2008
• Secure business development meetings with qualified prospects for services and
offerings
• Secure a minimum of 10 qualified business development meetings per week
• Utilize database, supported by aggressive use of social networking tools to identify
and target qualified business contacts.
• Contact prospects, clients and leads through, but not limited to, phone calls, email,
mailings, fax and seminars to communicate opportunities to extend initiatives with the
company.
• Work with Sales and Marketing to develop, implement and maintain database
including lead generation, qualification, contact documentation, and outside sales
handoff.
• Qualify leads, prospects and clients for sales opportunity objectives including, but not
limited to scope, budget, decision makers and timeline.
• Develop clear communications / visibility to senior management for Inside Sales
metrics including calls made, lead generation performance, opportunities generated,
etc.
• Knowledge of accessing and using the Internet and MS Office
• Knowledge of computer systems, communication tools and software such as
Windows, corporate portal and email
• Excellent communication skills, both written and oral.
Direct Sales Rep.
Time Warner Cable Columbus Ohio 6-2004 –7-2006
• Meet with current customers for account reviews and to upgrade to new services.
• Assist new and current subscribers in establishing services based on the marketing
campaigns in progress.
• Describe and demonstrate the features, benefits and value of product offerings,
services and billing procedures.
• Maintain company established objectives, prospecting and closing standards, and
sales production standards, with a focus on retention and churn management.
• Research and develop leads, tracking all results of these leads.
• Track and report of sales performance and market analysis on a daily basis.
• Schedule customer installations. Complete sales order form and sales reports as
required.
• Inform subscribers of the company's products, its policies.
• Sell bundled Data and Video services to residential customers in wired serviceable
areas.
• Communicate with inbound operators to schedule installations and service calls.
• Assist in new employee training
Regional Sales Manager
Regional Sales Manager
Mckinley Financial, Phx. AZ 5-200*-*-****
• Oversaw all facets of daily operations.
• Supervised twelve (12) area sales reps.
• Planned account strategies, organized new employee training as well as on going in
service training
• Top sales agent award 28 months
Area Sales Rep
American Bankcard, Phx. AZ 4-1996 – 5-2001
•Collaborate with finance officers, marketing directors, and other decision-makers to
identify untapped market potential and secure new contracts.
•Planned sales strategies, gave product presentations for the sale of Micro-Technology and
other credit card related services.
• Traveled the region to assist new business owners with rollout activities.
•Prepared sales presentations and negotiated contracts
•Communicated with franchise owners and company operations management to ensure
customer service and account retention.
•Exceeded sales quotas 16 consecutive months.
Contact this candidate