Customer Service Assistant

Roderick Roundtree

*** **** **** **

Tampa, Fl **603

813-***-**** cell / 813-***-**** Home

************@*****.***

2014

RE: Employment opportunity with your organization

Attn: Human Resources

This letter is to express my interest in the possibility of

working with your company as a Nursing Assistant (CNA), Patient

Care Technician (PCT), and Medical/Lab Assistant position listed on

the web site. Based on my skills listed on my resume, I am confident

that I would be a great addition to your team.

I am interested in exploring employment opportunities

with your organization. May education experience and energy are just a

few things that I can offer to your company; I would appreciate the

opportunity to review my qualifications in more detail.

Enclosed is a copy of my resume for your review. You can contact me at

813-***-****, or send me an e-mail at ************@*****.***. I look

forward to hearing from you soon.

Sincerely,

Roderick Roundtree

Enclosure

RODERICK ROUNDTREE

507 West Emma Street . Tampa, Florida 33603 . 813-***-**** . 813-***-**** .

************@*****.***

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PATIENT CARE TECHNICIAN . MEDICAL/LAB ASSISTANT . NURSING ASSISTANT

CAREER SUMMARY

Multi-disciplined professional with 5+ years of experience providing

individualized healthcare. Background includes cross-functional medical

training and value-added customer service experience. Accustomed to working

in high demand, fast-paced hospital settings with diverse individuals in

populations ranging from pediatrics to geriatrics. Quick to offer

encouragement and support.

TRANSFERRABLE SKILLS

. Displays ability to develop rapport across a broad range of diverse

personalities.

. Strong verbal, written and interpersonal communication skills.

. Organize and prioritize duties to optimize efficiency and promote

positive patient outcomes.

. Ability to work independently, multi-task, manage time, and adapt to

frequent priority changes.

KEY QUALIFICATIONS

Patient Care Technician (PCT) . Medical Assistant (MA) . Nursing Assistant

(NA)

Allied Healthcare . ADL . Skilled Nursing . Hospital . Emergency Room

HIPAA Compliance . OSHA . Blood Borne Pathogens (BBP) . Triage .

Documentation/Charting

CPR/BLS/AED . HIV/AIDS . First Aid

Diagnostic Testing . Vital Signs . Glucose . HGB . EKG/ECG . Suture Removal

Anatomy and Physiology . Pathology . Medical Terminology . Pharmacology

Infection Control . Safety and Emergency Procedures . Clinical and Lab

Procedures

Injections (IM, ID, SQ) . Phlebotomy/Venipuncture (500+ Sticks) .

Finger/Capillary Sticks

Electronic Medical Records (EHR/EMR) . MediSoft

Front/Back Office . Computer Skills . Data Entry . Type 45wpm . MS Office

Suite/Word

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EDUCATION

Ultimate Medical Academy, Tampa, FL

Patient Care Technician (PCT)

Everest University, Tampa, FL

Medical Assistant/Phlebotomy, 2010

LICENSURE/CERTIFICATION

Pursuing Florida State Certified Nursing Assistant License (CNA), Expected

03/2014

Pursuing National Patient Care Technician Certification (CPCT), Expected

03/2014

Pursuing National Phlebotomy Technician Certification (CPT), Expected

03/2014

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PROFESSIONAL EXPERIENCE

Belvedere Commons of Tampa, Tampa, FL 2013-2014

(and) Memorial Hospital, Emergency Room, Tampa, FL 2013-2013

Patient Care Technician Externship for UMA - 180 Hours

. Contribute to the patient care process by assisting with activities of

daily living.

. Maintain a safe, clean environment for 12-13 patients.

. Work with patient populations ranging from adolescents to geriatrics.

. Performed direct and indirect patient care tasks.

. Conducted patient interviews to elicit necessary information for

registration, accurate prioritization, and to assist fellow medical

professionals in the delivery of service.

. Assisted physician in all special procedures, including minor surgery.

. Took blood pressure, pulse, temperature, and respiration.

. Aided with sutures, cleaned wounds, drew labs, and applied dressings

and splints.

. Initiated IV lines, catheters, and administered EKG's; experience with

Holter Monitor.

. Helped patient with nutritional needs, assisted patients with mobility

and ambulation, and maintained the patient's hygiene.

. Performed a number of support services, maintained up-to-date patient

records, and managed multiple patients and treatments.

Dr. J.R. Homan, D.O., Family Practice, Tampa, FL 2010-2010

Medical Assistant/Phlebotomist Externship for Everest - 160 Hours

. Worked with 15-20 pediatric, adolescent, adult, and geriatric

patients.

. Handled front office duties, answered phones, and took care of general

filing.

. Accurately scheduled and confirmed appointments, checked patients in

and out, verified insurance coverage, and called in prescriptions.

. Input information into EMR computer system (MediSoft).

. Drew blood (15-20 per day), roomed patients, prepared charts, and took

vital signs and detailed patient histories.

. Performed injections, throat cultures, EKGs, and urinalysis.

. Assisted physician with minor surgeries.

Private Duty Care, Tampa, FL 2005-2010

Companion

. Provided companionship and personal care.

. Performed health care related tasks, such as monitoring vital signs

and medication.

. Administered bedside and personal care, such as ambulation and

personal hygiene assistance.

. Handled light housekeeping, prepared meals, and ran errands.

Rigatoni's Italian Restaurant & Grille, Tampa, FL 2004-2005

Waiter/Customer Service Associate

. Promptly took and delivered guest's food and beverage order ensuring

quality and accuracy.

. Attended to guest during the entire dining experience.

. Maintained cleanliness and organization of restaurant.

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COMMUNITY INVOLVEMENT

Tampa A.I.D.S. Network . Salvation Army . American Heart Association . Red

Cross

{Month Day, Year}

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