Customer Service Office

TERRI SILER 317-***-**** • *******@***.*** • **** Golfview Drive, B, Carmel, Indiana 46032

“I was lucky to hire Terri for five consecutive summers to help at our company’s busiest times. Not only could she handle a much

larger work load than the rest of my seasonal crew, she always completed it with a contagious, positive attitude. She was reliable,

flexible, did not require a lot of direction, had superior attention to detail, and worked well with all levels of management (including

some very difficult personalities)…It is my honor to give her my highest recommendation.” – Kirsten Shaw, Former Supervisor

PROFESSIONAL OBJECTIVE

Well-seasoned professional seeking full-time opportunity to apply education while contributing to company success

CORE PROFESSIONAL STRENGTHS

Problem Solving Customer Service Initiative Self-Directed

Communication Skills Trustworthiness Optimism Team-Player

EDUCATION

ASSOCIATES OF APPLIED SCIENCE IN COMPUTER INFORMATION TECHNOLOGY

Ivy Tech, Indianapolis, IN

Phi Theta Kappa Honor Society

TECHNICAL CERTIFICATIONS

A+ System Administrator Computer Information Technology

Information Securities PC Support and Administration

RELATED COURSEWORK

Admin Windows Active Directory Windows Network Operating Network Fundamentals

Microsoft System Center

Systems Windows Client Op System

Network Infrastructure

Configuration Manager Logic Design and Programming

Windows Server 2008 Linux Fundamentals Microsoft Office

Help Desk Tools & Technologies Intro to Computer Forensics HTML and CSS

RELEVANT EXPERIENCE AND EMPLOYMENT

INTERN FOR INFORMATION SERVICES, WESLEYAN CHURCH WORLD HEADQUARTERS (Summer, 2014)

Worked within the Information Services department for international organization, including 150 on-site employees

Researched best practices for major company-wide conversion and upgrade

Kept files organized and well-maintained; performed multiple tests to ensure stability

Wrote the answer file using Office Customization Tool

Created application for SCCM library with Office 2013 32-bit and 64-bit

Created a supersedence to allow upgrade from a 32-bit version to a 64-bit version

Performed hardware setups and changes for a testing environment

Install and uninstall software multiple times documenting outcome

Performed successful upgrade of Office 2007 to Office 2013, using SCCM 2012

Used batch files on local workstation to save user settings and signa ture files

Created project documentation for use of Microsoft SCCM 2012 and upgrade Office 2007 to Office 2013, which will also be used in

future projects within the organization

QUALITY CONTROL SPECIALIST AND IT SUPPORT, DURAMARK TECHNOLOGIES (Summers, 2012)

Set up computers for new employees and add to network

Resolve network and printer errors as needed

Confirm quality and accuracy of inventory to fulfill orders

ADDITIONAL WORK EXPERIENCE

Bus Driver, Lawrence Township Schools (2001 – Present) Bookkeeper, Sunblest Apartment Community (2000-2001)

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