Operations Management, Analytics, Relationship Building, Strategic

TONY KH UONG, MBA

*** ***** ***** ***** * rving, TX 75061 214-***-**** ****.*.******@*****.***

PROFESSIONAL SU M MARY

Analytical, business-minded professional with extensive experience as polished underwriter in demanding

mortgage industry. Articulate communicator skilled in building positive relationships across business

f unctions to drive operational excellence. Proven mentor and leader of high-performance teams against

aggressive time and quality metrics. Cultured and well-traveled with humanitarian work experience across

Asia and Europe. Seeking to leverage MBA and industry expertise to transition into strategic management

role. A reas of Expertise:

Mortgage Industry • Prime & Sub-Prime • Operations Management • Analytics

Relationship Building • Client Engagement • Strategy Development • Team Building & Leadership

I ssue Resolution • Quality Assurance • Cross-Team Collaboration • Communications • Cultural Diversity

P ROFESSIONAL E XPER I E NCE

PACI F IC U N IO N F I NANC IAL I rving, TX

Junior Operations Manager - Sales Coordinator I 2013

Directed sales pipeline, team performance and reporting to ensure compliant, efficient operations.

I nterfaced with clients to assess specific needs and aligned with tailored solutions. Collaborated closely

w ith sales force to gather, analyze and translate critical information into actionable strategies. Examined

records, reports, practices and documentation for compliance with internal controls. T rained, mentored and

d irected multidisciplinary office staff.

Key Achievements

• Recognized as primary liaison between all departments and client

• Earned reputation for elite client service through responsive communications and prompt issue

resolution

• Achieved $36M in fund loans for division – highest amount in company history

BANK OF AMER ICA HO M E LOANS Richardson, TX

Home Service Specialist I I 2012 – 2013

Applied knowledge of FNMA and FHLMC guidelines to verify conditions for approval, including customer

i ncome, tax information and assets documentation. Fostered positive customer experiences via proactive

i nteractions. Worked with banking center associates, realtors and insurance agents to ensure transparent

serving operations.

Key Achievements

• Identified and resolved escalated issues pertaining to vesting issues and various liens

RD MANAGE ME N T Las Vegas, NV

Personal Assistant to the P resident 2008 – 2012

A nticipated and met president needs in scheduling, executive communications, t ravel arrangements and

p resentation preparation. Handled incoming and outgoing correspondence, including letters, documents

and reports. Cultivated relationships with president’s inner circle to maintain optimal communications

l ine.

C OUN TRYW I D E H O M E LOANS Richardson, TX

Underw r i ter Specialist 2005 – 2008

A nalyzed financial statements and customer documentation to drive underwriting decisions. Defined

workflow processes across underwriting and accounting within framework of company policies and

p rocedures. Supported oversight of surety accounts, captive reinsurance programs, joint ventures and

i nternational t ransactions.

TEC H N ICAL EXPERT ISE

OS: XP/Vista/Win7/Server 2003-2008, MS Outlook, Citrix, Lotus Notes, E-Doc, Electronic Data

M anagement,

U nderw r i ting: CLUES, ACAPS, AS400, EDGE, Data Trac, Virtual Loan Files, LPS, Lexis Nexis,

N MA/FHLMC/GNMA, Conventional lending guidelines, Conforming/Non-Conforming lending guidelines,

VA guidelines, DU, LP

E D UCAT ION

MBA, 2011, University of Dallas, I rving, TX

B A, Business Management, 2005, Texas Tech University, Lubbock, TX

Contact this candidate