Customer Service Manager

Kevin L. Ream

**** ***** ***** ~ Galloway, Ohio *3119 email: ******@***.*** C: 614-***-****

Human Resource Manager

SPHR and LSSBB certified, customer focused, highly motivated,

agile, solutions oriented professional with a proven history of Core Strengths:

requiring little supervision, solving problems, building teams,

Customer Service

improving efficiencies, and getting results that meet or exceed

Results Oriented

expectations. Team Building

Empowerment

Natural communicator and team leader with strong Coaching & Mentoring

motivational skills and ability to build, produce, and Training & Developing

succeed. Multitasking

Flexibility

Safety

Highly organized, detail oriented, and personable,

developing sound one-on-one relationships based on the

foundation of trust, mutual respect, and the shared goal

of achieving performance objectives.

Human Resource Experience

Battelle for Kids - Human Resources Columbus, OH 2011 – 2014

Provided comprehensive human resource services for an international not-for-profit with

approximately 110 employees. Partnered with and provided strategic advice to all department

heads. Developed corporate policies, created departmental procedures, ensured compliance

with all state and federal laws and regulations, created a system to track and monitor EEO/AAP

programs, recruited, managed applications, conducted new employee orientation and on-

boarding, managed FMLA leave, employee relations, and conducted exit interviews. Partnered

with insurance agent to negotiate for the best rates for benefits. Established online interfaces

with all benefits providers to deliver a higher level of customer service. Administered all

benefits programs on a daily basis. Developed a new Employee Handbook and then provided

updates as need. Initiated and maintained the organization’s E-Verify account. Provided a

broad spectrum of safety services in an office environment.

Key Achievements:

Founded the Human Resource Department since the accountant had previously

been assigned to handle all of the transactions

Collaborated with department heads to develop effective job announcements and

efficiently tracked and managed applicants

Conducted on-boarding and training for over 100 new employees and consultants

~ Continued ~

Kevin L. Ream – Page 2 ******@***.*** 614-***-****

Special Service Transportation – Human Resource Manager

Brunswick, OH 2000 - 2004

Provided comprehensive human resource services to trucking company with approximately 35

employees. Recruited, hired, trained, supervised, and conducted annual performance

counseling with all employees. Maintained Department Of Transportation compliance records

for all employees in safety sensitive positions as well as managed the company’s random drug

testing program. Managed the company’s Employee of the Month program. Administered all

benefits programs and managed the company’s Workers Compensation claims.

Frequently assisted in the dispatch office by directing drivers to their next pick-up, receiving

orders from contracted customers, and negotiating shipping rates with brokerage services.

Additionally, assigned as the company’s Safety Officer and managed the company’s accident

avoidance program. Developed the proposal to purchase new technology which improved the

communication between the dispatch office and the truck drivers. As a result, the company

experienced a significant increase in the driver’s on-time delivery performance, reduced

operating costs by reducing unnecessary miles driven, and improved driver morale.

Key Achievements:

Developed a new Employee Handbook to clearly communicate the company’s vision

and customer service expectations as well as updated standard operating procedures

Reduced turnover with truck drivers which reduced costs and improved efficiency

Reduced operating costs by improving communications within the company

Managerial Experience

Ohio Army National Guard 2004 - 2011

Built an impressive record of achievements through a series of increasing responsibilities with

several organizations as a full-time officer within the Ohio Army National Guard.

Logistician – 371st Sustainment Brigade (May 06 – Dec 07 and Jul 09 – Jan 11)

Managed the day to day logistical operations to over 1,800 employees and to over 900 pieces of

equipment at 13 different locations across the State of Ohio. Created a Standard Operating

Procedure for the organization’s supply chain, resulting in improved efficiencies in

communication up and down the supply chain. Managed a full-time logistical staff of 32

personnel and an additional 17 part-time personnel. Purchased goods and service with an

employer credit card with a $10,000 monthly limit and managed a $900,000 budget in Fiscal

Year 2010.

Key Achievements:

Improved the Operational Supply rate of subordinate units by over 45%

during the U.S. Army’s transformation to modular units

Improved key readiness indicators that made the organization one of the most

ready units in the State of Ohio

Kevin L. Ream – Page 3 ******@***.*** 614-***-****

Operations Manager – 371st Sustainment Brigade (Dec 07 – Jul 09)

Ensured that the 1,800 Soldiers in the Brigade were trained and qualified to perform the jobs

that they were assigned to do. Ensured that subordinate units were executing training plans

that met the intent and vision of the Brigade Commander. Directly and indirectly managed a

full-time operations staff of 36 personnel and an additional 33 part-time personnel. Managed a

$500,000 budget in Fiscal Year 2009.

Key Achievements:

Reduced the number of Soldiers that were not scheduled for training by 65%

which caused the job qualification rate to improve by over 5% while the number of

assigned Soldiers increase by over 200 personnel

Deployed over 800 Soldiers to Louisiana for a humanitarian response to Hurricane

Gustov with less than 72-hours notice

Training Manager – 1-107th Cavalry (Mar 04 – May 06)

Ensured that the 750 Soldiers in the Battalion were trained and qualified to perform their

assigned jobs. Developed near term (1-3 months), short term (3-12 months), and long range

(1-3 years) operation plans. Managed a full-time operations staff of 15. Simultaneously

assigned as a company commander of a unit that had 250 Soldiers divided into 8 subordinate

elements. Fully accountable for the health, welfare, professional development and mission

accomplishment of all the unit’s personnel.

Key Achievements:

Developed systems to track Soldiers who were not trained in the job they were

assigned and improved this metric by 35%.

Improved equipment readiness by 28% by taking advantage of a lull in training

due to non-standard deployments.

Education

Bachelor of Science in Business Administration: International Business and Human Resource

Management, Bowling Green State University, Bowling Green, Ohio. August 1991

Lean Six Sigma Black Belt Training, U.S. Army, Columbus, Ohio May 2007

Transportation Officer Branch Qualification Course, Ft. Eustis, Virginia July 2007

Logistics Technologies Training, Davison Army Airfield, Ft. Belvoir, Virginia April 2008

Executive Leadership Training, U.S. Army Command and General Staff College,

Ft. Leavenworth, Kansas June 2010

Senior Professional in Human Resources (SPHR) Certification,

HR Certification Institute (HRCI), Columbus, Ohio June 2012

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