Human Resources Customer Service

CYNTHIA J. DAVIES, Ph.D., MBA, SPHR

Downingtown, PA ( *************@***.*** 610-***-**** (H) (

610-***-**** (C)

Results oriented Human Capital Management leader focused on maximizing

individual and organizational performance. Strong business acumen with

global experience. Skilled communicator; participative style. Effective

working with a wide range of people both individually and in teams.

Talent Management Performance Management

Talent Acquisition Compensation and Benefits

Employee Relations EEO/Affirmative Action

Training and Development Human Resource Information Systems

Change Management/ Quality Improvement Management Coaching

PROFESSIONAL EXPERIENCE

RUTGERS UNIVERSITY, New Brunswick, NJ 2014-

preaent

Adjunct Faculty - School of Business-Management and Global Business

. Teach graduate Human Resource Management

UNIVERSITY OF PHOENIX, Phoenix, AZ

Adjunct Faculty - School of Advanced Studies

2007-present

. Mentor doctoral students through the dissertation process

AMBROZY ACCOUNTING, Philadelphia, PA

Human Resources Consultant (Contract)

2013

. Consulted with organization linking HR strategies to organizational

strategies, establishing HR practices and processes. Created Employee

Handbook.

NRGenergy, Princeton, NJ

Human Resources Consultant (Contract)

2013

. Recruited, selected and negotiated offers with Senior level Finance,

Risk Management and Accounting professionals in New Jersey and

California locations.

DUPONT COMPANY, Wilmington, DE

Regional Staffing Manager-DuPont Sustainable Solutions

2011 - 2013

Responsible for workforce planning and staffing for global consulting

business which provides customized solutions to help maximize workplace

safety, operational efficiencies, environmental management, and process

technologies.

. Crafted and implemented DSS Staffing solution.

. Created sourcing strategy for contract delivery resources resulting in

hires exceeding the objective by 200%.

. Initiated and implemented the DSS Onboarding process; leading sub-team

for Global Talent Acquisition Onboarding.

. Piloted successful ATS (Taleo) implementation in Canada.

. Enhanced staffing by expanding social media reach.

. Selected to Core Committee for Safety & Health Day reaching 3000

employees.

PARENTE BEARD, LLC, Philadelphia, PA

Talent Management Director

2003 - 2009

Accountable for strategic human resources consulting for super regional

public accounting and professional consulting services firm with employees

in multiple locations. Managed staff and third party providers.

. Created strategies, processes, and practices to align with and

accelerate business objectives while providing seamless delivery of

Human Resources services. Firm named "Best Company to Work For in PA"

in 2008.

. Designed firm wide recruiting strategy; recruiting Accountants and

Consultants, from executive to entry level, for East Coast offices;

hired 100 new employees on average each year.

. Developed Philadelphia marketing campaign, created recruiting brand,

and positioned firm for growth.

. Designed, developed and implemented the University Relations program.

Developed strategies to attract and retain entry-level talent

resulting in a 94% retention rate of Junior Accountants.

. Coached leaders on workforce planning, succession planning,

performance management, staff optimization, and behavioral

interviewing techniques resulting in improved organizational

effectiveness.

. Selected and implemented online Applicant Tracking system; increased

quality and quantity of candidates.

PNC-Wealth Management, Philadelphia, PA

Human Resources Consultant (Contract)

2002

. Recruited, selected and negotiated offers with Senior Financial

professionals for wealth management business in the Philadelphia,

Delaware, central Pennsylvania and Florida markets.

SAS, Wayne, PA

Human Capital Management Solution Strategist

2000 - 2002

Subject Matter Expert for Human Capital Management decision support

software solution

. Developed sales strategy. Designed sales tools to validate ROI.

Increased pipeline 80% in 6 months.

. Delivered presentations and demonstrations of HCM software to national

and international audiences

Chadwick Communications, Inc., New York, NY (brand positioning and

advertising agency)

Human Resources Consultant 2000

. Provided Human Resources consulting and advisory services

Mellon Bank, Philadelphia, PA

Human Resources Consultant (Contract)

2000

. Recruited professional staff for the Retail Division in the

Philadelphia region using online sourcing methods

PNC-Global Investments, a mutual fund servicing company, King of

Prussia, PA

Human Resources Consultant (Contract)

2000

. Recruited and fully staffed new department, in the transfer agency and

shareholder services, within six weeks of start-up

. Established the Co-op program with Drexel University

. Evaluated the staffing and recruiting process

SOFTWARE AG formerly IDS SCHEER, INC., Chadds Ford, PA

Human Resources Director 1997

- 1999

Strategic business partner responsible for establishing and delivering

human resources services to the North American subsidiary of an

international ERP software and services organization

. Created first HR role in company. Dramatically changed recruiting and

retention practices reducing turnover from 50% to 5%. Increased

qualified candidate pool by launching University Relations programs.

Authored first employee handbook. Implemented Consultant Career Path

program to enhance performance management training and development.

. Redesigned compensation and benefits packages. Re-launched group

employee benefits plan. Created fixed variable and incentive

compensation programs.

. Managed, with IDS Scheer AG, the IPO of company stock traded on the

German Stock Exchange; instrumental in the design of the stock option

program for North American employees

TRAVELERS PROPERTY CASUALTY CORP. formerly AETNA, King of Prussia, PA

1995 - 1997

Provided integrated human resources services to 500+ Claim employees of

insurance company in multiple locations. Delivered core human resources

programs designed to develop individual and organizational capacity to

achieve performance goals and align employees' behavior to the

organizational vision and values.

Human Resources Manager

. Revamped performance review and career development process with focus

on multiple source feedback, succession planning, and training.

. Key member of merger team. Conducted change management, manager

assimilation, pay for performance, union avoidance training to support

the integration of Aetna employees into the Travelers organization.

. Established an Outplacement program with Career fairs for former Aetna

employees resulting in a 75% placement rate.

CORESTATES BANK, N.A., Philadelphia, PA (formerly INDEPENDENCE BANCORP,

INC., INDEPENDENCE RESOURCES INC., LEHIGH VALLEY BANK) Perkasie, PA

1987 - 1995

Managed the human resources function, reporting to the CEO of $2.6 billion

multi-bank holding company with a network of 55 branches, a mortgage

company and an operations center, during the merger and acquisition by a

$27 billion multi-bank holding company.

Sr. Vice President-Human Resources Director 1994 - 1995

. Played key role in acquisition; integrated the Independence franchise

into CoreStates aligning all HR services and support systems.

. Implemented "Lend-Lease" program for Independence employees to work in

CoreStates pre-merger.

Vice President-Employment and Training 1992 -

1994

. Directed $1M annual operating budget and team of HR professional

servicing 1500 employees.

. Managed corporate staffing. Reduced headcount by 6%, centralizing and

standardizing functions, while maintaining high quality service.

. Developed training and development function. Created management and

ADA training. Increased training by 3 days a year per employee.

Assistant Vice President-Human Resources Management

1990 - 1992

. Established the human resources department for the start-up operations

processing and data management subsidiary, Independence Resources,

Inc.

. Recruited 20 key professionals making company operational within six

months.

. Designed compensation program for 250 employees including senior level

executives.

Assistant Vice President-Quality and Human Resources Management

1987 - 1990

. Designed total quality improvement process "QUEST". Improved

teamwork, streamlined operations, and established Customer Service

Center. Coordinated training for executives, facilitators, and teams.

. Improved benefits with shared services model. Introduced numerous cost

reduction programs. Realized savings of 18.5%.

. Initiated common payroll for all employees. Saved $5000 per month.

Relocated Payroll to Finance.

. Implemented program maximizing teller force during peak hours;

increased customer satisfaction.

PREVIOUS RELATED EXPERIENCE

LUCENT TECHNOLOGIES formerly AT&T-MICROELECTRONICS, Allentown, PA

Market Research Associate-Lightwave Strategic Planning;

Employee Relations-Technical Professional Relations;

Recruiter-Technical Professional Employment

LEHIGH CARBON COMMUNITY COLLEGE, Schnecksville, PA

Human Resource Director

EDUCATION

Ph.D., Organizational Development Temple University, Philadelphia, PA

2003

M.B.A., Finance and Marketing Wilkes University, Wilkes Barre, PA

1988

School of Law, Temple University, Philadelphia, PA

1983-84

B.A. in Business and Management DeSales University, Center Valley, PA

1983

ADJUNCT FACULTY EXPERIENCE

University of Phoenix Rutgers University

Strayer University University of Maryland

Rosemont College DeSales University

Villanova University Immaculata University

Chestnut Hill College Cabrini College

Muhlenberg College Wesley College

PROFESSIONAL AFFILIATIONS AND CERTIFICATIONS

Society for Human Resources Management (SHRM)

Certification: Senior Professional in Human Resources (SPHR)

Philadelphia Society for People and Strategy (PSPS)

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