Customer Service Representative

Susan Ponce

***** **** ***. **

Lakewood, WA. ***98

C: 910-***-****

**********@*****.***

Objective:

• I am seeking a Customer Service Representative position with SafeWorks. I am people oriented and

enjoy interacting with the community, and serving them in the best way possible.

Highlights:

• Varied and extensive background in customer service with well rounded communication skills.

• Fast paced learner with a keen awareness to detail.

• Flexibility to work well independently or a team-oriented environment.

• Well organized and efficient.

• Proficient in Microsoft Office Suite applications with the capability to learn any business system or

company software.

Experience:

Records Reception Clerk, Fairfield Police Department, Fairfield, CA. Sept. 1995 to May 2010

Primary duties included customer service, records management, and front desk reception. Provided internal

support services to four separate departments including; Youth Service, Property and Evidence,

Investigations, and Professional Standard Unit.

• Responsible for the application intake of city permits, Department of Motor Vehicle checks, background

checks and fingerprint processing, and federal billing.

• Conducted scanning and indexing of reports, directed customer service calls on city lines, and

performed evidence logging and tracking.

• Incorporate training of fellow employees on live scan, trained volunteers to perform multiple tasks to

alleviate staff shortages.

Accounting Clerk, Otagiri Mercantile Company, San Francisco, CA Nov. 1983 to Sept.

1989

Primary duties included accounts payable and receivable, invoicing, customer service, regular expenses and

weekly salesmen reports.

• Transcribing and typing correspondence to customers, primarily for past due accounts.

• Processed health and medical claims, provided credit inquires, initiated preliminary credit checking of

new accounts.

• Backup duties included data entry, credit memos and cash receipts during busy periods.

Education:

• Dispatch Certificate, Napa College, Napa, CA. Completed December, 1996

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