Customer Service Manager

*** *** *** ***** (***)

Street ***-****

Buffalo, TX E-mail

***** ******@sbcglobal.

net

Rachel Hodges

Education 1997-2002 Howard Payne University Brownwood, TX

B.A./ English

Minor Area in Journalism, PR, Communications

Graduated Summa Cum Laude

Named to National Who's Who Among American College

Students, Dean's Lists and President's Lists

Professional 2002-2004 Brownwood Bulletin Brownwood, TX

experience Copy Editor/Page Layout

Entry of submitted items including obituary

writing, wedding and engagement announcements and

caption information

Editing stories and proof reading pages

Laying out daily pages as well as tabloid and

broadsheet special sections

Updating the newspaper web site daily

Experience with Adobe Photoshop and QuarkXPress as

well as Adobe Acrobat, and extensive knowledge and

use of Associated Press style guidelines

Attended Southern Newspaper Association workshops

on headline writing, copy editing and page design

2004-2009 Central Texas Printing Waco, TX

Customer Service Representative/Receptionist

Answering the telephone and filing as well as

typing/emailing of estimates on prospective jobs

Writing all job tickets and following their

progress through the shop to ensure that each job

was delivered correctly and on time

Checking jobs on press to ensure the highest

quality and accuracy of all print jobs

Typesetting the monthly Bulletin for the Rotary

Club of Waco and proof reading jobs before printing

2009-2013 Lott Physical Therapy & Fitness

Center Fairfield, TX

Physical Therapy Receptionist/Office Coordinator

Daily tasks included answering phones, email

communications, and coordinating with fitness

center and therapy staffs

Scheduling of all current and prospective patients

Verifying insurance coverage and explaining

benefits to patients as well as meeting all prior

authorization requirements

Reviewing charts daily for accuracy and preparing

billing on a weekly basis

Medical records requests/Notary Public duties

Proofreading physician communications and medical

documentation as well as numerous PR materials

2013-Present Sun Coast Resources, Inc.

Buffalo, TX

Administrative Assistant/Office Coordinator

Daily tasks include answering phones, managing

email communications, and coordinating with office

manager, terminal manager, and drivers regarding

fuel and lubricant orders and delivery timetables

Submitting all terminal paperwork via email

including fuel tickets, driver paperwork, lube

orders, fuel tank orders, as well as accounts

receivable/payable information daily

Preparing online banking deposits, daily credit

card reports and weekly cash reports for the

terminal

Reviewing all daily fuel and lubricant orders for

accuracy before submitting to corporate office;

entry of all lubricant orders into SAP for billing

Coordinating with multiple departments regarding

customer tax status, dyed diesel permits and

reports and acquisition information as necessary

Researching and resolving customer service and

payment issues as necessary

Assisting terminal manager with lube and tank

inventory management and facilitating

reconciliation of any discrepancies with corporate

office

Familiar with other software such as Web PT, SAP,

SmartLogix, QualComm, Adobe Acrobat, Power Point,

Microsoft Office, Word and Excel

Accustomed to multi-tasking and detail-oriented

work in a fast-paced environment

Superior verbal and written skills aid in effective

communication

Professional References

Dianne Ryder, Office Manager, Sun Coast Resources,

Inc., Buffalo TX

903-***-**** Office 903-***-**** Cell

Tina Sullivan, Physical Therapy Assistant, Copper

Creek Nursing Home

903-***-**** Cell

Crystal Harlan, Facility Manager, Lott Physical

Therapy & Fitness Center (972)

510-8158 Cell

Objective To explore challenging job opportunities in a

professional setting.

Personal Born 05/31/1979, Hancock, Michigan

My husband, Clay, was recently hired as Defensive

Coordinator at Cumby ISD and also teaches computer

and athletics classes. We have two children -

Holden (age 9) and Connor (age 4).

I recently edited a manuscript for a novel and

would like to explore the possibility of additional

copy editing on a freelance basis. I am also

considering going to school part time to earn my

master's degree once Connor starts school. I feel

my diverse employment history and ability to

quickly adapt to different work environments along

with my communication skills make me an asset to

any prospective field.

Contact this candidate