Customer Service Representative

BROOKE

SCOTT

**** * ***** ** ** Mebane, NC C: 919-***-****

b *************@*****.***

Caree r

O vervie

w

Young, passionate, experienced customer service specialist with the drive and capabilities to become a key

asset.

Cor e

S trengt

hs

Customer service

Strong organizationa l

expert

skills Active listening

Telecommunication

skills Courteous

skills Adaptive team

demeanor

player

Sharp problem solver

Opening/closing

Energetic work

procedures

attitude Store

Quick learner

maintenance ability

Inventory control

familiarity

Wor k E xperience

Assistant General Manager

09/2011

Cafe Carolina and Bakery

Chapel Hill, NC

Started as daytime cashier but in one year moved my way up to a full time management position at the

age of 21. Worked as a team member performing cashier duties, product assistance and cleaning.

Assisted customers with store and product complaints. Guaranteed positive customer experiences and

resolved all customer complaints. Responsible for ringing up customers in a timely manner and

guaranteeing high level of customer service. Maintained adequate cash supply in cash drawers in

multiple checkout stations. Managed cash stock and inventory balances accurately. Used Microsoft

Office on a daily basis.

Customer Service Representative

06/2014

Clegg’s Termite and Pest Control

Durham, NC

Being a Customer Service Representative at Clegg’s, I had the basic responsibilities of answering

phones, scheduling service, and attending to the customer’s needs. I was also in charge of inventory

and making sure all the branches had the supplies they needed. I helped support my teammates in their

projects and covered the receptionists’ desk during her breaks. Used Microsoft Office on a daily basis.

E ducationa l

B ackground

Human

Elo

Services

n,

Elon NC

University

Took classes in both business management and human services enhancing my knowledge in

business and customer service

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