Customer Service
Resume:
Dexter Horn
***** * ********* **** *** ****
*******@*****.***
CUSTOMER SERVICE PROFESSIONAL
9+ years Excellent customer service plus problem solving and trouble
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Profile
shooting,
1. Solid computer skills.
2. Proficient in E billing, PFP, PBS, RX lookup, CI, Microsoft Excel,
WordPerfect, Microsoft Word, Outlook, and Powerpoint
3. Work well as an individual as well as a team player. Ability to train,
motivate, and lead in customer service.
4. Type 40+ wpm plus Ten Key
5. Great attitude always eager to learn and advance in all areas.
Med member training
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Synopsis of Achievements
1. Acting Supervisor
2. Exceeded in call volume quality
C3 Connections, Mcgregor, TX 2011 2014
Employment
Med Member
1. Responsibilities: Handling high call volume in a call
center setting during open enrollment and thereater,
handling insurance claims, billing, and pharmacy calls.
Multiple systems in use while handling calls in a short
time frame providing the best customer service.
2. Maintain quality control/satisfaction records, constantly
seeking new ways to improve customer service.
AAFES, Waco, TX 2009 2011
Material Handler
1. Responsibilities: Manually move freight, stock, or other
materials and to perform various duties within the
warehouse also check the merchandise for and damages
if the merchandise was damage I would have to write a
report for my foreman in what I found.
CONVERGYS, Longview, TX 2007 2008
Supervisor
2. Responsibilities: Managing AT&T customer’s personal
accounts, taking inbound phone calls of AT&T
customers with billing, device’s, and basic services
issues. In addition, assisting new employees monitoring
there calls making sure that they provided excellent
customer care while maintaining call and hold time.
Longview High School, Longview, TX 2007
Education
References Furnished Upon Request
Contact this candidate