Project Coordinator

Omar Pagan

*** ******* **** *** *** Bronx, NY ***75 347-***-****

************@*****.***

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Project Coordinator

Cost-conscious, reliable project coordinator offering a proven history of

success supervising, planning, and managing one or more multifaceted IT

projects with multiple deliverables, complex dependencies.

Professional Competencies

Communication and Goal Setting

. Maximize productivity by setting clear expectations and proactively

communicating project status, issues and risks to internal

stakeholders and management team.

. Draft and distribute project objectives and tasks to the solutions

team.

. Negotiate successfully with clients, staff and outside vendors.

. Nurture relationships with project sponsors as well as business and IT

executives.

. Craft and disseminate a clear vision by linking projects to the

company's objectives and results.

Project Delivery

. Direct and oversee multiple resources on complex projects.

. Ensure integrity and delivery of multiple projects with respect to

time, budget, scope, change, risk and resources.

. Assess project issues and identify solutions to meet productivity,

quality and goals.

. Manage resource allocation across multiple projects including tracking

resource bandwidth and forecasting future availability for scheduling

new projects.

. Guarantee the attainment of key milestones by proactively tracking

metrics and project outputs.

. Apply effective project management methodologies and control

techniques.

. Mitigate risk by identifying, escalating and resolving issues across

multiple delivery groups and/or projects.

. Conduct planning and operational readiness assessments to provide an

effective transition into production.

Leadership

. Work with project team and key stakeholders to devise best practices

and continuous improvement of project delivery across the enterprise.

. Synchronize the efforts of major initiatives involving multiple groups

and departments.

. Coach, mentor and motivate junior level PMs and leads.

. Escalate issues and concerns appropriately.

. Offer input and feedback on growth and development opportunities for

junior PMs.

. Consider, prioritize and balance the competing needs of diverse

stakeholders

. Manage matrixed resources and related relationships within each

functional area.

Weightwatchers.com

Selected Projects and Achievements 2004-present

. Project Coordinator / Operations Engineer: Worked on a team of 6,

managing the releases to the companies 20 websites. Worked on

scheduling of the monthly releases to ensure appropriate resources were

available and needed back out plans were in place. Ensured all needed

deliverables were in place and release met "sign off" criteria before

moving forward. Liaison between all IT and PM teams when issues came

up to root cause and determine next course of action.

Results: Processed 50,000 releases a year with 99.9% uptime on budget

and within agreed upon time scope.

. Project Coordinator - eCRM and Tech Lead: Team lead for the creation

and deployment of all email based marketing campaigns and managed

creative, deployment, content teams and assets. Trained all new team

members and served as the tech lead for any issues that needed to be

escalated over to the IT or engineering teams.

Results: Processed 50+ monthly projects, generating over 5 million

emails annually on time and on budget. Reduced over all processing time

from 7-8 week's down to 5-7 week's depending on the project type.

. Content Coordinator - Creative Refresh: Maintained and created new

content using proprietary content management tools for 29 websites in

31 languages. Wrote and updated all run books and process documents as

the team subject matter expert.

Worked with engineering team and provided feedback for updates and

additions to content management tools. Projects included Marketing, Ad

Sales (Targeted Ads, Served Ads, Micro Sites, Brand Platforms) Created

standardized copy decks and process documents for making updates to the

websites.

Results: Processed 100's of tickets encompassing thousands of changes on a

weekly basis with less than 1% error.

Tools

Microsoft Project ? Excel ? Outlook ? PowerPoint ? Word

GoToMeeting ? Microsoft LiveMeeting

Cisco WebEx ? Adobe Acrobat

Agile

Accreditations

. 40 PDU's (PMI; Contact Hours) completed in Project Planning & Control

and PMP Certification Exam Review Workshop.

. Scrum Fundamentals / Scrum Master training in process.

Contact this candidate