Customer Service Representative

Location:

Posted:

August 19, 2014

San Antonio, TX 78254 E-mail: ************@*******.***

Carlos J. González Moctezuma

Professional Profile

Seeking a position utilizing my knowledge and experience in customer service, complex activities,

resolving customer issues, and doing this with integrity compassion, relationships, innovations and

performance.

Experience

Alpha Facility Services Bayamon, PR 2013-2014

Cleaning Technician

• Responsible for cleaning operations of several companies

• Responsible for verifying safety equipment of all the employees

Department of Treasury San Juan, PR 2009-2013

Call Center Customer Service Representative

Accounting Department

• Responsible for inbound calls in a professional manner

• Resolving Complex Issues efficiently & effectively to resolve the issues at hand

• Following up with customers to ensure concerns have been addressed

• Billing issues

• Registering customers online and aiding in application processes

• Providing online support

• Verification of customer policies and procedures

• Document all information provided accurately

• Close all calls in a professional manner allowing for all opportunities for questions to be

answered

Education

2003-2004 Instituto de Banca y Comercio, San Juan, PR

Associate Degree in Local & International Cuisine

2000-2000 Volvo Penta & Crusader, Orlando FL.

Certificate in Fuel Injection & Stern Drive

Skills

• Bilingual: read, write and speak fluently in Spanish

• Skilled in Microsoft Word, Excel, Power Point and Outlook

• Capable of reaching Team Goals, Flexible, Resourceful and Energetic