***** ****** **. *****: 939-***-****
San Antonio, TX 78254 E-mail: acfg6r@r.postjobfree.com
Carlos J. González Moctezuma
Professional Profile
Seeking a position utilizing my knowledge and experience in customer service, complex activities,
resolving customer issues, and doing this with integrity compassion, relationships, innovations and
performance.
Experience
Alpha Facility Services Bayamon, PR 2013-2014
Cleaning Technician
• Responsible for cleaning operations of several companies
• Responsible for verifying safety equipment of all the employees
Department of Treasury San Juan, PR 2009-2013
Call Center Customer Service Representative
Accounting Department
• Responsible for inbound calls in a professional manner
• Resolving Complex Issues efficiently & effectively to resolve the issues at hand
• Following up with customers to ensure concerns have been addressed
• Billing issues
• Registering customers online and aiding in application processes
• Providing online support
• Verification of customer policies and procedures
• Document all information provided accurately
• Close all calls in a professional manner allowing for all opportunities for questions to be
answered
Education
2003-2004 Instituto de Banca y Comercio, San Juan, PR
Associate Degree in Local & International Cuisine
2000-2000 Volvo Penta & Crusader, Orlando FL.
Certificate in Fuel Injection & Stern Drive
Skills
• Bilingual: read, write and speak fluently in Spanish
• Skilled in Microsoft Word, Excel, Power Point and Outlook
• Capable of reaching Team Goals, Flexible, Resourceful and Energetic