Manager Customer Service

EUGENE HUCKABY, JR. *************@*****.***

***** ******** *** ********* ****, Texas 78148 210-***-****

EXECUTIVE SUMMARY

Dynamic Senior Manager with a diverse background, strong record of achievements, and a broad range

of proven skills that includes the ability to:

• Function as Project Manager for complex and multifaceted projects and

consistently attain desired goals.

• Provide the mentoring and leadership that develops future leaders and team

members who are committed to attaining organizational goals.

• Develop and implement Process Improvements to resolve logistics and

transportation issues and ensure optimal use of human and capital resources.

• Effectively communicate at all corporate levels and negotiate contracts with

various support agencies.

• Resolve issues through effective problem solving and creative approaches to

utilizing available resources.

CAREER ACCOMPLISHMENTS

WALMART, San Antonio, Texas 2014 – Present

ASSISTANT MANAGER – Completed comprehensive training and manage shift operations for a Supercenter.

Supervise activities for up to 40 team members and handle work assignments, resolve escalated

customer service issues, and ensure merchandising complies with company policies.

• Train and motivate team members to ensure meeting all performance goals for customer

service, sales, and shrink.

• Prepare end-of-shift reports and function as General Manager in the absence of the

incumbent.

UNITED STATES ARMY 1975 – 2011

Completed service with an Honorable Discharge and a career that is highlighted by progressive

advancement to positions of increased challenges and responsibilities in support of operations that

included:

DIRECTOR OF TRAINING/LOGISTICS – Handpicked for this corporate-level position and charged with managing

medical training programs, delivery of field medical services, and supply chain operations for

organizations located around the world. Managed a $25 million operational budget and orchestrated the

activities of a multi-disciplined team of 22 who managed medical and logistics operations.

Successfully . . .

• Coordinated with subordinate organizations to identify personnel needs and developed

strategic training and career development plans to ensure meeting future human resource

needs.

Established and managed a tracking program for credentialing and recurring training to

ensure the team members selected for deployment were current in all required training.

• Functioned as a consultant to senior staff in areas related to human resource management,

career development, supply chain, and retention.

Conducted briefings that outlined potential issues and made recommendations for

changes in human resource management and training.

• Managed large contracts for various critical services as Contract Administrator for the

organization.

• Provided administrative, human resource, training, logistic, and medical supply support

for medical units deploying to Iraq and Afghanistan.

Coordinated funding, shipping, storage, equipment purchase, accountability, security,

quality control, and logistical training.

• Managed equipment maintenance program and coordinated repair/recalibration of

medical equipment used in all facilities.

• Recognized as subject matter expert on medical software applications and provided

technical support to team members and subordinate organizations.

• Coordinated maintenance on buildings and facilities for the organization and initiated

response for repair requests or emergency outages.

• Established and conducted Safety Training and ensured compliance with policies and

procedures through frequent visits to field organizations.

EUGENE HUCKABY, JR. Page 2

OPERATIONS MANAGER – Multifaceted functions involved establishing and managing policies and providing

regulatory guidance for Active and Reserve Forces stationed around the world. Successfully . . .

• Functioned as liaison between the United States Army Reserve Command, Army Medical

Command, Army Training and Doctrine Command, Army Human Resources Command, Army

National Guard, United States Air Force, and the United States Navy.

• Managed program development and supervised a multi-disciplined staff who provided

medical logistical services.

• Initiated process improvements that enhanced use of human and capital resources for

organizations operating in the United States and various international locations.

• Continuously briefed senior staff on human resources, retention, and logistics. Provided

guidance to senior staff through various resources that included Monthly Readiness

Assessments, Review and Analysis Reports, Command Management Review, Inspection

Reports, and Staff Assistance Visits.

• Utilized the latest concepts in systems analysis, systems administration, maintenance,

storage, inventory management, project stocks, assemblage management, and acquisition

concepts and strategies to ensure meeting international mission requirements.

SENIOR LOGISTICS MANAGER – Functioned as Subject Matter Expert on medical research development and

medical logistics management. Planned, coordinated, and continuously evaluated logistic operations for

national and international medical missions and provided logistics support for 21 medical units.

• Managed a $20 million dollar logistics budget and developed standards, methods,

procedures, bid reviews, and performance measurements for subordinate units.

• Played a key role in developing and implementing process improvements for

underperforming logistics programs – significantly improved ability to support the Global War

on Terrorism.

• Conducted formal training to mid-level logistics managers in areas that included Storage

procedures, Receiving, Shipping, Hazardous Waste Material Management, and Property

management.

• Sourced and negotiated support contracts with national and international providers and

managed over $300,000 of contracts.

MEDICAL SUPPLY MANAGER – Managed supply operations for 14 geographically separated units. Established

and enforced medical property management procedures and accountability procedures for all units.

Transitioned all units to an automated supply purchase system.

EDUCATION

Bachelor’s degree in Counseling, Faith Bible College, Independence Missouri.

Licensure:

• Licensed Chemical Dependency Counselor Intern, 2013 (Completed training at ICDC

College 9/2012 –1/2013)

• Completed 279 hours of community service at Elite Counseling as part of training

requirements.

Professional Development:

• Graduate of the United States Army Senior and Mid-level Management Schools

• Contracting Officer Representative

• Management in Logistics

• Logistics School

ADDITIONAL INFORMATION

• Computer skills include Microsoft Office (Word, Excel, and PowerPoint), E-mail, and a

variety of proprietary logistics and inventory management applications.

• A seasoned business traveler.

• Volunteer Chemical Dependency Counselor (6/13 – 11/13)

• Held a Secret Security clearance.

Contact this candidate