Customer Service Sales

Donovan Wayne Key

**** ***** ****** / ********, ** 33777 / 304-***-**** / *******@*****.***

District/Operations Manager

Customer Service - Production - Distribution - Sales

District Leader of service management team. Strong background in customer

service, sales and business management. Offers knowledge of operations and

contract negotiations. Demonstrates sound decision making, exhibits

initiative in exceeding goals. Possesses strong interpersonal,

organizational and communication skills. Excellent work ethic.

Account Management

Planning/ Inventory Management/Accounts Receivable/Loss Prevention

Contract Negotiations/Sales Account Reviews/Service Disputes Resolution

Inventory Planning/OSHA Compliance/Safety Management/DOT Compliance

Enhancement Programs/Fleet Management/Route Implementation

Professional Background

Key CyberSecurity - Dumphries, VA 2012-

Present

Cyber Security company offering solutions as a means to patrol and report

abusive behavior relative to file downloading and sharing thus utilizing

digital forensics.

Sales Consultant

Delivering detailed IT solutions through consulting. Build and

maintain effective customer relationships and credibility. Identifying

product/services opportunities in a customer organization. Project

cost estimating. Proposal Generation. Sales and proposal presentations

in addition to completing account activities. Delivery of agreed

solutions within budgeted hours.

Linens of the Week - Washington D.C.

1998-2012

$60M private company providing textile rentals to food service

establishments, hospitals, outpatient surgery centers and doctors' offices

in the Mid-Atlantic region and Florida.

District Manager, 16 direct/5 indirect reports, 2000-2012

Successful account management leading to the highest customer

retention. Consistently met retention requirements and collections of

AR monies. Training of route and warehouse supervisors. Inventory Control

and Loss Prevention. Contract Installations and Resolution of services

issues. In 2005 and 2008 finished in top five company wide and was awarded

company trip and additional bonuses.

Route Supervisor, 8 direct/3 indirect reports, 1998-2000

OTR training/supervision of route and warehouse representatives.

Relief coverage. Built/maintained routes to assure timely delivery and

customer satisfaction. Identifying safety issues and bringing

resolution to ensure protocol was followed and met.

Moonstruck, Inc. (Airborne Express Contractor) Lorton, VA

1991-1998

Contractor that unloaded and loaded Airborne Express planes with packages

in route for next day delivery. Shipments were then sent to a service

center for delivery. Daily pick ups made for outgoing packages.

PM Manager, 16 direct reports, 1995-1998

Provided leadership that enhanced the overall service of the delivery

drivers and led to more consistent service achievements. Implementation

of full re-route for deliveries and pick ups.

Route Representative, 1991-1995

Uploaded and sorted packages daily. Ensured that service goals were

me, all packages were delivered and picked up at proper times.

Cable Vision -Manassas, VA

1988-1991

Cable TV service providers for Prince William County, VA. Servicing 100,000

+ customers with cable television and installations.

Cable TV Installer, 1988-1995

Installation of wiring, converter box set up and activation in new

and existing homes as well as business accounts.

Service Technician, 1989-1991

Service and repair of main lines and drop lines. Provided

resolutions in all technical difficulty areas. 24 hours on call

service.

Education/Certifications/Clearances

Level 1 Security Clearance: FBI/CIA Building Access

Business Management Course Work

Certification and Completion of Mobile Route Systems Management

Certification and Completion of Route Systems

Certification and Completion of Sales and Services Workshops

Gold Club Certification/Award

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