Customer Service Sales

Karen Bonilla

*** **** ******* ******, *****, FL, 33130 -Telephone: 786-***-****

Email: **********@*******.***

Communication professional. Responsible person, charismatic, hard worker

with excellent interpersonal and communication skills. Ease learning and

adapting to new environments and working groups.

EXPERIENCE

June 2013/ Current job

Doral Wine and Spirits/ General Manager

10411 NW 41 St. Doral, fl, 33178

. Payroll

. Update social networks and online orders.

. Print, Email, and Social Media Marketing and advertising.

. Sales Associate, Accounting, Manage inventory.

. Events planning.

. Supplier Relationship Management

. Office duties, maintain the database, File documents, Handle the Managers

agenda, Store monthly payments, Responsible of Answering emails, producing

documents and give a weekly and monthly sales reports.

. Other tasks if requested.

April 2012/ June/2013

Texas de Brazil/ Hostess Manager

11401 NW 12 St., suite 514, Miami, Fl, 33172

. Manage the restaurants floor and answer several lines phone in a polite

way, and solved every clients questions and complaints to provide

excellent customer service.

. Handle reservations agenda.

. Make reports of each shift.

. Ability to work under pressure in a fast environment.

. Other tasks if requested.

August /2011 to March/ 2012

Athina Emporium/ General Manager

5542 NW 79 St, Miami, Fl, 33166

. Office duties, maintain the database, File documents, Handle the Managers

agenda, Store monthly payments, Responsible of Answering emails, producing

documents and give a weekly and monthly sales reports.

. Update social networks.

. Create new ideas to increase store sales like designed and suggested new

display ideas to improve accessibility to merchandise, marketing and

advertise in local magazines.

. Sales Associate, Accounting, Manage inventory.

. Other tasks if requested.

June / 2010 to May / 2011

Incauca S.A. Knowledge Management/ Assistant Manager

Cali, Colombia

. Office duties, Maintain the database, File documents, Handle the Managers

agenda, Responsible of Answering emails, producing documents, reports and

presentations.

. Accompaniment to all processes in the sugar mills.

. Registration and documentation of innovations and improvements,

monitoring the evaluation process of the same.

. Fingering in SAP.

. Updating knowledge centers (physical and virtual), Design and development

of communication pieces to socialize and promote the tools and knowledge

management model, in charge of photographic records of the events in the

area.

EDUCATION

Communication with emphasis in Organizations. Pontificia Universidad

Javeriana, 2006-2011, Cali, Colombia.

. VII Ibero-American Meeting on Communication Strategies, "Changing the

subject: the rational actor relational man." Cartagena de Indias,

Colombia, September 2009.

. International Seminar on Reintegration of Youth in Conflict with the law.

Cali, March 2008.

. Culture and Communication Techno Congress, new platforms for social

interaction. Cali, April 2007.

SKILLS

Self Organized,Punctual person.

Excellent costumer service, Polite telephone skills.

Easy learning and adaptation.

Strengths teamwork and good capacity for self-regulation.

Comply with the duties and requirements that are demanded.

Microsoft Word, Power Point and Excel, Guest Bridge.

With values such as responsibility, honesty, loyalty, respect for others.

REFERENCES

Luis Wolkowiez: 305-***-****

Doral Wine and Spirits Owner

Frank Pando: 305-***-****

Texas de Brazil Manager

Marina Castro: 305-***-****

50 Eggs Hospitality Firm

Contact this candidate