Customer Service Sales
Resume:
Rebecca Hartnett
Halifax, NS. B3J 1A5
*.*.**********@*****.***
Education:
Bachelor of Business Administration
Stream in Leadership/ Management Studies
2008 - 2012
St. Francis Xavier University - Antigonish, NS
. Successfully graduated and obtained my university degree
Opeongo High School 2004 -
2008
. Successfully completed grades nine through twelve and obtained my high
school diploma
Accomplishments:
Atlantic Canada Enterprise Rent-A-Car
. Top Sales Executive of the Month- February 2014
. Marketing Sales Executive of the Month- October 2013
Work Experience:
Enterprise- Rent-A-Car
Assistant Branch Manager-Halifax, N.S
March 2014-Present
Management of Customer Service and Operations
* Manage the efforts of Branch employees in providing a high level of
customer service, including management of the rental counter, customer
flow, and telephone service, as well as training by example
* Develop and maintain Branch operational plan
* Use initiative, independent judgment, discretion, and decision-making
skills to perform a variety of duties and solve problems. Some examples
include: approving rate deviations, approving extensions of rental tickets
without deposits or where customer is delinquent, determining when to
retrieve cars if customers are overdue, approving rentals for drivers under
25, approving cash deposit rentals and unusual credit card and rental
requests, and approving write-offs
* Manage overall branch operations in absence of and/or request of the
Branch Manager
Human Resource Management
* Supervise, mentor, train, coach, evaluate and develop staff
* Provide continual feedback regarding employee performance; meet with
personnel to monitor sales goals and overall performance
* Prepare effective and timely employee reviews and participate in the
review process
* Administer and/or recommend disciplinary action, promotions,
transfers and/or other personnel actions
Fleet Management and Maintenance
* Evaluate fleet mix and utilization
* Manage fleet for rentals
* Ensure completion of daily unit reconciliation
* Manage vehicle maintenance and repairs, including preventative
maintenance, manufacturers' recalls, breakdowns and accident damage
Rebecca Hartnett
Page 2
Sales and Marketing/Financial Performance
* Develop, plan and actively participate in branch sales and marketing
efforts to increase and improve business
* Train, motivate and coach employees to increase branch sales by
understanding, communicating, and using the 4-step sales process to promote
and sell optional protection products, vehicle features and benefits, fuel
options and additional equipment
* Manage branch receivables, including negotiating payment plans,
collecting difficult accounts receivables, preparing write-offs for
uncollectible accounts, and recommending accounts for referral to
collection
* Supervise and train other employees regarding branch receivables
Management Assistant- Halifax, NS
April 2013-February 2014
. Manage and run day to day operations smoothly and efficiently
. Answering incoming calls as well as helping customers
. Maintain a professional appearance when dealing with customers as well
as corporate accounts
. Marketing within the Halifax area to gain business by visiting
potential corporate accounts
. Assist in the training and development of new employees
. Understand and implement a financial analysis of the business and
where improvements can be made
Management Trainee- Halifax, NS July 2012-
April 2013
. Learn basic tasks in order to contribute to the operation of running a
rental fleet
. Learn multiple programs in order to effectively contribute to all
aspects of the business
. Relate to customers in a professional manner and handle all aspects of
the customer experience
. Prepare for and complete basic skills test in order to advance within
the management training process
. Prepare for and complete management qualification verbal interview in
order to become a Management Assistant and further career
Drive-U Driver
October 2011- April 2012
Drive-U Student Services- Antigonish, NS
. Successfully operating a vehicle while ensuring that students make it
home safely
. Adhere to all the rules enlisted by The Student's Union, making sure
to follow protocol and never put others in harm of danger
. Ensure that all passengers are safe at all times during the duration
of their ride while in the vehicle
Teacher's Assistant
July 2011
Renfrew District County School Board - Arnprior, ON
. Organized and implemented a teaching plan that would ensure students
reached a proper level of understanding of each subject
. Increased basic math and reading skills of students in grades one and
two to successfully bring them above class average
. Ensured homework and assignments were accurately completed to ensure
certain students were reaching and surpassing goals
Rebecca Hartnett
Page 3
Tree Planter May & June of 2010 &
2011
Scott and Stewart Forestry - Antigonish, NS
. Effectively managed my time in order to meet individual daily planting
demands with little to no supervision
. Minimized revenue loss by maintaining proper inventory logs
Intramural Referee September 2009
- 2011
St. Francis Xavier University - Antigonish, NS
. Directed and administered multiple games of various sports to ensure
fairness and accuracy within the leagues
. Fairly mediated individual games according to the rules and
regulations of the game
Sales Associate (Part Time/Seasonal)
December 2006 - 2011
Sport Chek
. Increased store revenue by proactively assisting customers and up-
selling them with my knowledge on beneficial products
. Provided training to new employees ensuring business standards were
embedded and incorporated in their daily procedures
. Amplified customer satisfaction by continuously providing great
service by abiding to the company's values
Bartender / Food Preparer Summer of
2009
Whitetail Golf Club - Cobden, ON
. Productively used my time management and organizational skills to
serve tables and maintain the bar alone
. Effectively trained new employees to ensure organizational practices
were embedded and incorporated in their daily procedures
Administration Clerk - Front Desk
April 2007 - August 2008
Best Western Fitness - Cobden, ON
. Maintained up to date records on equipment maintenance to ensure the
safety of all gym members
. Successfully managed multiple personal trainer's calendars to
coordinate and maximize appointment opportunities
. Effectively registered new clients to ensure a good customer
experience
Volunteer and Community Involvement:
Orientation Crew
September 2009
St. Francis Xavier University - Antigonish, NS
. Coordinated multiple events for orientation week while recruiting and
leading volunteers
. Successfully assisted new students with questions and concerns in
regards to preparation needed to succeed in university courses
Blue Crew Member September
2009 - 2012
St. Francis Xavier University - Antigonish, NS
. Increased student participation rate throughout St. FX by organizing
events and encouraging support for varsity athletes
Assistant Coach Summer of 2006 - 2008
High Power Soccer Camp - Cobden, ON
. Used leadership skills to instill skills and teamwork practices within
the soccer team
Rebecca Hartnett
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Orientation Crew 2005 - 2008
Opeongo High School - Cobden, ON
. Coordinated multiple events for incoming grade nines to help them
network and meet new classmates
. Recruited new volunteers for upcoming years to ensure the success of
the orientation team
Coach Summer of
2005
Opeongo Minor Soccer Team - Cobden, ON
. Used leadership skills to instill skills and teamwork practices within
the soccer team
Computer Skills
. Microsoft Word, Excel, PowerPoint and Office on both a P.C. and Mac
. Email and Internet
References:
. References upon request
Contact this candidate