Customer Service San Francisco

Carolina Calderon

San Francisco, CA ***** • 415-***-**** • *******@*****.***

Objective: To obtain a full time position as a Receptionist at your hiring company

EXPERIENCE

salesforce.com San Francisco, CA 09/13 - 08/14

Risk Compliance Analyst Contractor

• Assist with managing user access for all TechOps employee transfers by determining the type of access the new role

requires, obtaining manager approval, and guiding employees through step-by-step process to obtain access

• Streamlined process for acquiring information regarding access needs for each new role by replacing automated message

containing qualitative questionnaire with a Google Form, resulting in consistent, specific directions on required

sites/systems access, exceptions, or extensions and reduced need for follow up with approving managers

• Manage monthly employee transfer records in Salesforce by creating user stories for each employee transfer, which enables

managers to log comments regarding duties required of new role and access requirements, and follow up with managers to

ensure timely approval to meet audit requirements

• Support team with ad hoc projects involving manually assigning records and record owners in Salesforce, resulting in easier

access for proper users

The Paradise Shops (San Francisco Airport) San Francisco, CA 03/10 - 06/12

Cashier

• Full time student, worked 20+ hours a week

• Provided excellent customer support by assisting 500-700 customers per day with their needs, listening to their

complaints, and escalating issues to management as necessary

• Accurately managed all monetary transactions, incoming deliveries, and inventory of all new merchandise

• Maintained neat and organized store appearance to effectively market and sell services and products offered

San Francisco International Airport San Francisco, CA

Front Desk Receptionist Intern 03/08 - 01/09

SFO Customer Service Front Desk 03/07 - 01/08

• Answered 30+ phone calls per hour, providing airport and flight information to callers and directing them to the correct

line as necessary, cultivating great relationships with new and recurring customers

• Performed a variety of administrative duties, including filing and entered data on customer portfolios, faxing important

records, collecting payroll, handling in/out direct mail, and assisting with other projects

• Provided face-to-face customer support with any needs and guided customers to the correct destinations, as well as

work 20+ hours per week while full time student

EDUCATION

Year Up Bay Area / Foothill College San Francisco, CA 09/2013 –

07/2014

• Participate in a one year program that gives young adults an opportunity to learn technical skills and professional

etiquette in a classroom setting and earn a six month corporate internship

• Relevant coursework: Information Technology, Project Management, Business Communications, and Professional

Skills

• Developed communication and team collaboration skills through class projects and PowerPoint presentations

• Demonstrated the ability to effectively provide and receive constructive criticism

City College of San Francisco San Francisco, CA A.A. in 05/2013

Associate’s Degree in Arts and Humanities

CERTIFICATES / LANGUAGES

• Associate’s Degree in Arts and Humanities

• Bilingual in oral Spanish

SKILLS

• Proficient with Microsoft Office Suite: Word, PowerPoint, Excel, Outlook

• Salesforce CRM platform

• Google Drive and Google Sites

Contact this candidate