Customer Service Assistant

Davida Thomas

Trainer/Customer Service Supervisor - Xerox- Cary

Oxford, NC

******.******@*****.*** - 252-***-****

A position that offers the ability to be a part of a proactive team to create a solid, strong and dependable

department in a stable team oriented environment and organization.

WORK EXPERIENCE

Trainer/Customer Service Supervisor

Xerox- Cary - Henderson, NC - March 2011 to Present

Duties

Train New Hires to effectively resolve member inquires by following company

Policies and producers which include HIPAA Compliance. Demonstrate how to navigate multiple systems to

provide excellent customer service which includes

updating member eligibility, assisting members with ordering medication,

checking order status and processing payments. Verifying plan benefits

which includes making outbound follow up calls. Review and score calls to ensure agents are meeting

standards to perform job functions.

Office Assistant

Comfort Healthcare - Henderson, NC - February 2007 to March 2011

Duties

Daily office operation such as answering phone, making follow up call backs,

sending faxes making copies, scheduling interviews/new hire orientation and training for employees. Maintain

employee and patient records. Ensure patients

have assistance with daily activities such as dressing, bathing, cooking and cleaning

Store Manager

Sunny Citgo - Oxford, NC - June 2005 to June 2007

Duties

Responsibilities consisted of ordering supplies, scheduling swifts, resolving any return of items. Performed

transitions in multiple databases, handled credit card/debit transactions, typed various memos, and stocked/

clean the store. Performed training for updated system, as well as training new employees.

EDUCATION

Medical Administration

Performance Training Institute - Toms River, NJ

2009 to 2011

GED

Vance Granville Community College - Henderson, NC

1999

certification in nursing assistant

Vance Granville Community College - Henderson, NC

2004

ADDITIONAL INFORMATION

Special Skills Excellent customer service, excellent written and verbal communication skills,

with an eye for detail, extremely productive in a high volume, high stress,

environment, Proficient in MS Word and Internet functions, Typing 25 wpm,

Ability to juggle multiple priorities, Team player.

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